Project Q

[Virtual Presenter] Good afternoon everyone. Today I'm here to talk about a Quick Teams cross-functional team and the actions taken to ensure customer satisfaction. Let's dive in and explore the details..

[Audio] " The Q-Team is a vital part of Scania SEU's Red Arrow Process. It is a cross-functional team of dedicated resources from R&D Procurement and Production with the sole mission of quickly handling quality deviations. These deviations can be classified into FQ-items which are those that cause end customer dissatisfaction and PR-items which involve direct impacts on delivery precision direct run stop time and other production-related issues. The goal of the Q-Team is to take short-term action within 24 hours and long-term action within 10 days. All actions taken by the Q-Team are coordinated through daily Q-Team meetings – also known as C-O-L (Customer OnLine). By providing a swift and efficient response to quality discrepancies the Q-Team is an essential part of Scania SEU's commitment to superior service and customer satisfaction..

As stated on previous slide, the Q-Team consists of a cross functional team with dedicated resources from R&D (Research and development) The Quick team portfolio does not only consist of T&B (Truck and buses) but also P/S (PowerSolutions) Members of Engine Development Quick-Team are picked from these organizations: ENMKQ (Truck & Buses) KETS (Power Solutions) ENEE (Electrics) SRQQ (Supplier Quality Assurance, procurement) SRQF (Sourcing Manager, procurement).

[Audio] TRATON has implemented Quick Teams worldwide to remain close to production and be in a position to address any deviation. These teams can draw on additional resources when necessary. Presently the Quick Teams for Engine Development are located in Sweden Brazil China Belgium U-S-A and Germany. In this way TRATON is highly prepared to spot and handle any potential issues..

[Audio] Our Q-Team S-E-U consists of members with different skills and knowledge to contribute to the project. Håkan Sjödin is the Product Manager T & B Anders Arnstein is the Deliverystop Coordinator and Tommy Åström is the Assignment Manager. We are confident that our team will be able to handle whatever comes our way and guarantee the success of the project Q..

[Audio] The Project Q Scania SEU Q-Team is made up of three roles: Team Leader Member and Coordinator. The Team Leader is responsible for supervising the team and providing feedback to the Coordinator. The Member is responsible for executing tasks and activities necessary to fulfill the project goals. The Coordinator is in charge of coordinating the tasks and activities of the team providing direction where necessary. The primary focus of the Project Q Scania SEU Q-Team is to create and apply a plan that meets the project objectives..

[Audio] The Head of the Q-Team is responsible for overseeing a wide range of activities within the team. This includes managing ENMKQ kets and S-R-Q-Q employees guiding work related development managing the work environment and dealing with personnel matters for all members of the Q-Team. Furthermore the Head of Q-Team is responsible for conducting salary audits for E-N-M-K-Q employees and providing and recommending courses for kets and S-R-Q-Q employees that best fit their individual needs. Additionally the Head of Q-Team is expected to provide career development for all team members give support if needed and make executive decisions for the Q-Team and Truck and Buses. In addition they may be called on to act as an additional resource for Assignment Manager and Deliverystop Coordinator duties when required..

[Audio] The Q-Team Leader is a key role within the Scania SEU Q-Team. Their responsibilities range from running the day-to-day operations to providing resources to achieve the goals set by the cross-functional steering group to coaching the Q-Team to provide fast and efficient deviation handling. They are also responsible for temporarily changing processes and issuing EFR's as well as setting and following up on targets and key performances. As Q-Team Leader they are part of the executive team and empowered to make decisions in line with the Head of Q-Team. Lastly they can be called on to fulfill additional roles within the organization such as Assignment Manager or Deliverystop Coordinator..

[Audio] The role of an Assignment Manager within the Q-Team is an important one. They are responsible for running the day-to-day operations and ensuring resources are available to support targets and fast and efficient deviation handling. They have sole responsibility for their work-related development and for initiating and requesting E-C-O-s drawings and other product data as well as design changes as needed. As a dedicated liaison between members of the team and other Quick Teams within Traton they are responsible for 24-hour puls from item acceptance to Scania S-T-A and L-T-A implementations and closing decision. The Assignment Manager also works with Field Quality and Production Related items and is responsible for Money Approval Process should design changes or updates require economic investment..

[Audio] A Deliverystop Coordinator at Q-Team plays a critical part in the organization. They work with the Head of Q-Team and the Q-Team Leader to manage day-to-day operations and provide coaching to the Q-Team. Furthermore the Coordinator needs to track the local PRU's quality situation by attending daily quality pulse meetings and attending the local PRU's ÅVS when necessary to avoid any issues from becoming delivery stops. Additionally the Coordinator must update the Product Manager with the necessary information and recommendations when making decisions on issuing delivery stops..

[Audio] The Deliverystop Coordinator kets is essential to achieving success with this project. This individual will manage the delivery of the components needed for the project making certain that all operations go without any issues. They will keep in contact with our providers coordinate the sending of the parts required and make certain that everything arrives at the right time and place. This devoted professional will guarantee that our team meets the Project Q objectives..

[Audio] I am Design Engineer at RED Arrow and have a key role in the success of Project Q Scania SEU Q-Team. I work in the Quick medium and heavy teams and sometimes form other green or yellow arrow teams depending on the assignment. My job involves offering technical support and having the authority to issue and approve E-F-R-s related to technical and design cases. I initiate and perform design changes such as E-C-O drawings and other product data in line with F-R-A-S and Production line tasks. Additionally I provide S-T-A for production and service solutions in line with market demands and partake in lessons learned and improvements. I also provide technical assistance to production and provide pertinent information for money approval if needed. These are all duties that make me an integral part of the Project Q Scania SEU Q-Team..

[Audio] As a Design Engineer for the R-E-D arrow I am responsible for working in quick medium and heavy teams. Depending on the complexity and setup of different departments I can either be permanently allocated to one particular team or serve as a resource for other Green or Yellow arrow teams. My duties involve issuing and approving Engineering Flow Requests (EFRs) related to technical or design-centered cases initiating and carrying out design changes including Engineering Change Orders (ECOs) drawings and other product data providing solutions to the market finding root causes from a technical perspective taking over tasks from A-3-0 to A-9-0 participating in post-mortem meetings and improvement processes dealing with Process Change Requests (PCRs) and Product Requests (PRs) and providing Technical Assistance (STA A40) to production if needed..

[Audio] In my role and responsibility as Supplier Quality Assurance for Project Q I coach the Q-Team on deviation handling for Field Quality High Impact and the commercial aspects of Field Quality assignments. I support the Assignment Managers and Deliverystop Coordinators in the Root Cause Analysis process when a supplier deviation is identified and handle the commercial aspects for Quick Design items issuing an eQW or eQ depending on the need. When evaluating the STA LTA R-C-A from the eQ/eQW-report together with the Assignment Manager or Deliverystop Coordinator I always use facts and evidence not opinions and emotions to represent Scania. Treatment of suppliers must be conducted in a professional manner always using English..

[Audio] My role as Sourcing Manager of SEU Q-Team involves managing the procurement of products and services at the right cost and capacity based on category strategies and Business Plan. I look to continuously improve Technology Quality Delivery and Cost with a focus on Sustainability. This includes supporting FQ cases with commercial activities negotiating with suppliers participating in technical meetings analyzing offers and coordinating bidders within the VW-Group leading negotiations introducing and phasing out suppliers creating contracts and orders for signing handling deviations and changes from contract templates developing contract templates with legal department consultation and ensuring Savings. I also nominate suppliers for new and current business monitor Supplier Sustainability and Quality Ratings and develop solutions in FQ-Cases and PR Items that require design changes..

[Audio] Q-Team is a part of Scania South East Europe that is committed to innovation and efficiency to optimize customer satisfaction. Our mission is to make sure that processes and technology integrate seamlessly ensuring quality and customer feedback. We constantly work on improving efficiency lowering costs and giving customers a better experience. Our team is in charge of leading innovation and perkily recognising customer wants to make new services and technology. Joining forces allows us to make a long-lasting impact on our customers..

[Audio] I will be presenting the Field Quality process at Red Arrow broken down into Quick Medium and Heavy deviations. We have set out several principals of success such as focusing on the end customer need and 24-hour cycles as well as cross-functional coordination and visualization. Once an assignment is accepted by the Assignment Manager we move into a 24-hour pulse until we reach the Go/No-Go decision point which we aim to reach within 4 weeks. Our responsibilities include identifying the root cause implementing short-term and long-term actions and suggesting and implementing service solutions..

[Audio] Our project focuses on the Production Related (P-R---) process. We have been successful in implementing the Red Arrow process in the Quick category with milestones A5 to A-1-3-0 in FRAS. We are responsible for design change E-C-O handling helping production with A-4-0 implementation and implementing A-1-1-0 and A130. The Assignment Manager is responsible for the Money Approval Process if design changes or updates require economic investment. Let us discuss the concept of cultural diversity..

[Audio] In the event of a critical deviation a Delivery Stop can be implemented to stop deliveries to internal customers or from the assembly unit. The responsibility falls on the Product Manager and they should inform all relevant stakeholders via PDS-mail accompanied by a F-R-A-S assignment which includes the responsible PRU's. Possible issues which can result in a Delivery Stop include production disturbances economic loss legal implications customer V-O-R and damage to our brand image. It is important to take steps immediately to minimize any damage to Scania and the customer. Therefore all meetings related to Delivery Stop should be documented and accessible to the respective parties for review..

20. Support KEPQ & EMQN.

[Audio] Ensuring the success of our project depends on the support of DE KE and E-N-M organizations. Their expertise knowledge and resources are essential for achieving our objectives. Therefore it is essential to keep strong relationships with each of these organizations to fulfill our goals quickly and efficiently..

[Audio] Assuming the responsibility of overseeing implementations of the Long-Term Agreement Project Q has been launched. To ensure the L-T-A is executed correctly and all necessary documents are in place we will monitor the project progress. To ensure that all deliverables are completed in timely fashion guidance and support will be provided to our partners throughout the process..

[Audio] At Scania SEU Q-Team we have a clear focus on our actions. We examine the entire project in detail and make sure to achieve our goal using the most efficient methods. We do not take on tasks that do not come under the ambit of our project. We remain dedicated to the project and always work towards making it the most effective. As a team we remain mindful of our objectives and limitations so that we can deliver outstanding results..

24. General EFR Approvals.

[Audio] An analysis of data obtained from our team regarding the specific requirements needed to move forward with the approval of a specific power solution revealed that an exception was necessary for E-F-R approvals. This conclusion was reached after carefully considering the data obtained. Slide 25 of the Project Q presentation provides further review of this exception..

[Audio] Our team is not responsible for STA Implementations (P-R---) per our guidelines. These processes are independent and we do not oversee it. However we remain available and willing to provide any necessary assistance..

27. Approval of damaged gods.