Business and Quality Management

[Audio] My name is Ali Abdulla Al Marzooqi and I'm here to talk about Business and Quality Management. Quality management is the process of identifying and controlling the various elements that contribute to the quality of the products and services of a business. In order to ensure that a business is delivering quality, it is important to monitor and assess the customer experience, the processes that go into providing a product or service, and the feedback from customers about the quality of the goods and services. Quality management is a key aspect to ensuring that customers have a positive experience with a business..