[Audio] Good morning everyone! Today, we will discuss the importance of preparing for a successful session on customer relationships. We will cover topics such as defining the session’s objectives, determining the target audience, gathering relevant materials, developing an outline, planning interactive activities, creating presentation materials, rehearsing, and evaluating the session. I look forward to hearing your thoughts, ideas, and questions throughout our discussion.. 

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Video – Rich is getting ready to facilitate a session on customer relationships o facilitate a session on customer relationships, you would need to prepare the following: Define the session's objectives: What do you want to achieve with the session? It could be to help participants understand the importance of building strong customer relationships or to provide them with specific strategies and techniques to improve their existing customer relationships. Determine the target audience: Who will be attending the session? Are they employees of a particular department or organization? Are they sales or customer service representatives? Knowing the target audience will help you tailor the content of the session to their needs. Gather relevant materials: You will need to gather materials that support the session's objectives, such as case studies, research studies, and examples of successful customer relationship management strategies, and compelling stories. Develop an outline: Develop an outline of the session that covers the key points you want to cover. The outline should include the session's objectives, a list of key topics, and a breakdown of the time allocated to each topic. Plan interactive activities: Plan interactive activities that engage participants, such as group discussions, role-playing exercises, and case studies. These activities will help participants apply the information they have learned to real-world scenarios. Create presentation materials: Create visual aids, such as slides or handouts, to support your presentation. These materials should be clear, concise, and visually appealing. Rehearse: Rehearse the session to ensure that you can deliver it smoothly and effectively. Practice your delivery, time management, and the interactive activities. Evaluate the session: Finally, evaluate the session to determine whether the objectives were met and to identify areas for improvement. Ask for feedback from the participants, and use their feedback  to improve future sessions.

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Today, we will discuss the importance of preparing for a successful session on customer relationships

We will cover topics such as defining the session’s objectives, determining the target audience, gathering relevant materials, developing an outline, planning interactive activities, creating presentation materials, rehearsing, and evaluating the session

I look forward to hearing your thoughts, ideas, and questions throughout our discussion.