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[Audio] This course is designed by and is the property of Secureway Training Ltd in accordance with SIA requirements for Door Supervisor Training. Some materials are used from third-party sources under fair usage terms, and their inclusion does not breach any fair usage policy of the content owners..

[Audio] What is the WAVE Programme? The Welfare and Vulnerability Engagement(WAVE) programme is a multi-faceted, umbrella programme aimed at providing individuals working in a customer-facing role with an awareness of vulnerability and their responsibilities towards customers visiting their premises..

[Audio] The WAVE programme comprises 2 key training components. WAVE training is a package developed to provide those working in a customer-facing role with an awareness of vulnerability, their responsibilities towards people visiting their premises and how to make positive, proactive interventions. WAVE training aims to increase the skills, knowledge and confidence of those working in the licensed economy by providing a comprehensive understanding of vulnerability and practical interventions that can help in assisting vulnerable individuals Ask for Angela is a public-facing campaign which allows people who feel like they are in an unsafe situation to ask for help using the ‘Angela’ codeword.They can use this codeword to inform a trained member of staff they need help. Depending on the situation, the staff member can then assist the customer by getting them out of the situation discreetly..

[Audio] Key Principles The WAVE initiative ensures vulnerable individuals receive support through positive and proactive interventions. WAVE is ultimately a harm reduction initiative that helps identify vulnerable individuals before they become victims of exploitation on premises. This initiative can help create and strengthen partnerships between authorities, stakeholders and third-party organisations by promoting a partnership approach to keeping people safe in the licensed economy..

[Audio] What is vulnerability? 'Anyone exposed to the possibility of being attacked or harmed, either physically or emotionally.' What can make someone vulnerable? Often, people do face discrimination due to their ethnicity in public spaces across the UK. Any lived experience of this can make a person feel vulnerable without something physically happening to them. Age Ethnic origin The risk of harm substantially increases when factors such as being alone, age, language, mental health, and being under the influence of drugs and/or alcohol are combined with the presence of a criminal offender. Younger people tend to be more vulnerable to the risk of harm, but age is not the overriding factor. Presence of offender Being under the influence of drugs and/or alcohol can change perceptions of a person’s abilities and limitations, reduce inhibitions and impair decision-making abilities. Drugs and alcohol (state of intoxication) Language An individual's emotional or mental state can be influenced by a range of factors. Usually, friends will be the first to notice any differences in behaviours. State of mind/mental health People may not have English as their first language, and therefore, it may take some time to understand them and provide the necessary assistance by identifying what is wrong and determining the help they may need. Gender identity How a person identifies can impact how vulnerable they feel without something physically having to happen to them. Be mindful of others and respect their personal identity. Alone Whether physical or invisible, disabilities can significantly have an impact on how vulnerable a person may feel. For example, if someone is a wheelchair user and finds themselves alone in a crowded space. When being separated from friends, a person may appear lost, isolated and easily targeted. Disability.

[Audio] Recognising Vulnerability There are a number of signs that may indicate someone is vulnerable. Being aware of these can help you tailor your response for each individual situation. Social and emotional situations Physical signs of vulnerability Physical signs and conditions may include drowsiness, unsteadiness on their feet, slurring words, being upset, crying or irrational and physical injury. An individual may appear dishevelled, with torn ormissing clothing. They may also have dilated orbloodshot eyes and avoid eye contact. Social and emotional situations include various scenarios, such as peer-pressure, being under someone's control, experiencing feelings of isolation or being alone without friends, exhibiting either excitable or reserved behaviour and facing situations involving the consumption of alcohol and/or drugs..

[Audio] Where can you intervene to reduce vulnerability? Interventions can be made on the street before someone enters the premises or within the premises. In your premises, you can use available signage and posters to help manage customers' behaviour alongside proactive interventions. These can be used as tools to help promote positive messaging and remind customers of company policies. If ejection or refusal of service is necessary, assess the customer's vulnerability to determine if additional support is required. Lastly, make sure you take care of each other. If you refuse entry to someone, seek support from colleagues where possible to prevent further vulnerability to the person or group. Making sure an individual is not made more vulnerable by refusing entry to only one person is very important. Work with other businesses to share information about incidents, banned individuals and problematic customers..

[Audio] Considering Interventions When selecting an appropriate intervention, there are a number of factors to consider. Call emergency services and seek assistance from colleagues. Obtain full details from the emergency services, such as a call reference number. The medical kit should be in date. Staff should be trained to use this kit and be aware of its location. Where possible, attempts should be made to contact friends who may be able to assist with your intervention. CCTV and ID scanners can assist in identifying friends. Is there an opportunity to contact family as well? Is the individual and/or group so intoxicated that it is not reasonable to expect them to take care of themselves, or are they accompanied by others who are capable of taking responsibility for the individuals concerned? What responsibility do you have to those refused entry? You may get an aggressive response. Trust your instinct - if you have concerns then make an intervention..

[Audio] What is spiking? Spiking is giving someone else drugs or alcohol without their knowledge or permission. Types of spiking drink spiking - adding drugs or alcohol to someone else's drink needle spiking - injecting drugs into someone else's body with a needle or auto-injector pen vape or cigarette spiking - giving someone drugs in a cigarette or e-cigarette food spiking - adding drugs to someone's food Giving someone more alcohol or drugs than they were expecting and consented to is also spiking. For example, giving someone double shots instead of single ones. It's sensible not to accept a drink from a stranger or leave your drink unattended. But sometimes people get spiked by people they know and trust too..

[Audio] How to tell if someone has spiked you: It can be difficult to know if someone has spiked you. The symptoms vary depending on what someone has spiked you with. They can be similar to having excess alcohol. If you start to feel strange or drunk than you thought you should be, seek help straight away. If you feel seriously unwell, call 999 or ask someone to get you emergency medical assistance. There is no right or wrong way to feel. Some victims need emergency medical assistance, others don't. Whatever your situation, we are here for you. Spiking and the law: Spiking is illegal and carries a sentence of up to ten years in prison. If a robbery, sexual assault or other crime took place, the sentence may be even longer. Spiking offences are covered by more than one law. Most spiking cases are offences under the Offences against the Person Act 1861. This covers the use of harmful substances. The Sexual Offences Act 2003 covers cases where someone spikes a victim to sexually assault them..

[Audio] Reporting spiking: Spiking is a high-impact crime that rightly gets a lot of publicity. The chances of someone spiking you on a night out or at a festival seem to be low. But not all victims of spiking report it to the police. Because of this we can’t be sure how many spiking victims there really are. We would like to know about any spiking incident, no matter how long ago it happened. Our main concern is to make sure that the victim gets the support they need. Once the victim is well enough, we are here to support and investigate what happened. Your spiking report enables us to launch this investigation and prevent others from being spiked. But even if someone spiked you more than seven days ago, it also helps us build a better picture of how much spiking really goes on and where. Even if we might not always be able to identify and find the person who spiked you. Getting tested: Some drugs leave the body within 12 hours or much sooner. If you report to us as soon as possible, so we can take a sample that could be used for testing. Other drugs stay in the body longer, so we might be able to test you up to seven days after the incident. But if someone spiked you more than seven days ago, we would still like you to report it. We may still be able to investigate and collect evidence. If someone has spiked you with alcohol, there are other ways we can investigate what happened to you. You can report even if you don't want to get tested: You can tell us about spiking even if you don't want to go through with forensic testing and an investigation. If you're not sure if you're ready to report spiking, dial 999 and get assistance..

[Audio] Reporting attempted spiking: You can report attempted spiking to us, where a spiking attempt was disrupted before anyone became a victim. For example: • If a drink has an unexpected smell, taste or colour • If you notice a tablet or powder in a drink • If you see someone trying to spike a drink • If someone tried to inject you with drugs, but failed If anyone is found to be in possession of illegal drugs that might be used to spike someone, you can report it. If you notice someone behaving suspiciously around a group they clearly don’t know, you can tell security or a member of staff. You can also call on 999 in an emergency or report it to give us information about someone who may be attempting to spike people. You are not to blame : Sometimes people are afraid to speak to the police. For example, because they took illegal drugs or were drinking alcohol before someone spiked them. Sometimes they have little or no recollection of what happened. They may have a criminal record and worry that the authorities won’t treat them fairly. They might worry that no one will believe them. No matter who you are, how long ago the spiking happened or what took place, our prime concern is to give you the support you need. We listen, understand and guide you through the investigation process..

[Audio] Congratulations! Course Completed. Congratulations! Course Completed.