PRODUCTION AND OPERATIONS MANAGEMENT

[Virtual Presenter] Welcome to the second lecture in our series on Production and Operations Management. I, a higher education teacher, will be leading you through this essential topic. The lecture will cover strategies and techniques to enhance your knowledge and application in a business environment. This session's focus will be on the production process and its influence on operations. Let's begin!.

[Audio] Today, we will be discussing the second lecture in our Production and Operations Management course. The focus of this lecture is on the framework for managing operations, which is a crucial aspect of any business. It involves designing, controlling, and improving processes and systems used to produce and deliver goods and services. The goal is to ensure the efficient use of resources to meet customer demands and expectations. To successfully manage operations, a solid framework is necessary. This serves as a guide for strategic decision-making and implementing effective practices. It also ensures that all operations are aligned with the organization's goals and objectives. The key components of this framework include planning, directing, and controlling. Planning involves setting goals and objectives, developing strategies and tactics, and providing a roadmap for the entire operations management process. In the directing stage, plans are put into action by allocating resources, assigning tasks and responsibilities, and coordinating activities. Strong communication and leadership skills are crucial in this stage to ensure smooth operations. In the controlling phase, performance is monitored and evaluated to identify any deviations and make necessary improvements. A well-defined framework for managing operations is essential for an organization's success. It ensures alignment with goals and objectives and allows for the efficient use of resources. In our next lecture, we will take a closer look at the specific strategies used in operations management. Thank you for listening..

[Audio] As an operation manager, you are responsible for overseeing the process of transforming various inputs – such as land, labor, capital and management – into a final product. To effectively fulfill this role, it is crucial to have a solid understanding of the different approaches that can be utilized in this process. The three main approaches are classical, behavioral, and modeling. Let's explore each of these in more detail. The classical approach is based on the belief that there is one optimal way to organize and manage a production process. It prioritizes efficiency and productivity, with an emphasis on specialized roles and standardized procedures to achieve these objectives. This approach is commonly associated with influential thinkers like Frederick Taylor and Henri Fayol. The second approach is behavioral, which takes into account the human aspect of production. It recognizes that workers are not just mere components of a machine, but individuals with their own motivations and needs. As an operation manager, it is important to understand and address the needs and concerns of your employees in order to ensure a successful production process. The third approach is modeling, also known as the systems approach. This perspective views the production process as a complex system, with interconnected inputs and outputs that continually interact with one another. It involves analyzing and optimizing the entire system, rather than focusing on individual parts. As an operation manager, it is vital to understand and utilize all of these approaches in your role. Each one has its own strengths and limitations, and by combining them, you can effectively manage the production process and achieve your goals. So, as you continue your journey in production and operations management, remember to keep in mind these three approaches and how they can assist you in your role..

[Audio] Today, we will be discussing the framework for managing operations and the classical behavioral modeling approach in the field of production and operations management. Operations management involves designing, controlling, and improving the production and operations system to create goods and services. The framework for managing operations is a structured approach that helps organizations to plan, organize, and control their operations. It is essential in ensuring the efficient utilization of resources. The classical behavioral modeling approach is a management theory that focuses on the human aspect of organizations. It uses scientific methods to understand individual human behavior and how it impacts organizational efficiency. This approach is often used in operations management to study employees and their impact on production. By understanding the motivations and behaviors of those involved in operations, managers can make informed decisions to improve efficiency, reduce costs, and increase overall productivity. Both the framework for managing operations and the classical behavioral modeling approach are crucial for successful operations management. They help organizations make informed decisions, improve efficiency, and achieve their objectives. Thank you for listening, and stay tuned for the rest of our lecture on production and operations management..

[Audio] In this section, we will be discussing the classical approach to management. This approach believes that employees have only physical and economical needs and that their social and job satisfaction needs are either non-existent or not important. It also promotes high specialization of labor, centralized decision making, and maximizing profit. This approach has been around since the 1900's and is the oldest formal school of thought on management. Its main focus is on increasing worker efficiency through various methods such as breaking down tasks, centralized decision-making, and prioritizing profit. However, it has faced criticism for neglecting employee's social and job satisfaction needs, which can lead to high turnover rates and dissatisfaction. This can ultimately harm a company's overall productivity and success. In the next section, we will discuss the human relations approach to management, which offers a different perspective from the classical approach. See you on the next slide." In this section, we will be discussing the classical approach to management. This approach believes that employees have only physical and economical needs and that their social and job satisfaction needs are either non-existent or not important. It also promotes high specialization of labor, centralized decision making, and maximizing profit. This approach has been around since the 1900's and is the oldest formal school of thought on management. Its main focus is on increasing worker efficiency through various methods such as breaking down tasks, centralized decision-making, and prioritizing profit. However, it has faced criticism for neglecting employee's social and job satisfaction needs, which can lead to high turnover rates and dissatisfaction. This can ultimately harm a company's overall productivity and success. In the next section, we will discuss the human relations approach to management, which offers a different perspective from the classical approach. See you on the next slide..

[Audio] This lecture will cover the school of process management, a vital aspect of production and operations management. The school of process management views management as an ongoing process, with planning, organizing, and controlling as its main components. Planning involves setting objectives and outlining necessary steps, including identifying resources, creating timelines, and determining the best course of action. Organizing arranges resources and tasks for efficiency and effectiveness, such as dividing tasks among team members, establishing a chain of command, and implementing a communication system. Controlling involves monitoring and evaluating progress, as well as making adjustments and addressing obstacles that may arise. This school of thought is a systematic approach to managing operations and achieving goals efficiently and effectively. It emphasizes the importance of continuous improvement and a well-structured approach for organizational objectives. This approach leads to better decision-making and a smooth and successful management process. Our discussion on the school of process management for production and operations management is now complete. We will now move on to our next topic..

[Audio] The second lecture of Production and Operations Management focuses on the importance of planning in an organization's operations subsystem. As the operations manager, your responsibility is to define objectives and establish policies and procedures for achieving them. This includes clarifying the role of operations in the organization's overall strategy to ensure alignment with goals and objectives. Ongoing planning is necessary as external factors and customer demands change. The operations manager must continuously review and adapt the operations strategy to remain aligned with the organization's objectives. Effective planning is essential for the success of an organization's operations. With a clearly defined role and focus, the operations manager can establish policies and procedures that support the achievement of objectives. The next slide will discuss the next stage in the operations management process..

[Audio] In the realm of production and operations management, organization is a critical aspect that needs to be carefully considered. As operation managers, it is our responsibility to establish a structure of roles and determine the flow of information within the operations subsystem. This includes identifying necessary activities, assigning authority and responsibility, and ensuring efficient communication. Proper organization leads to clear task definitions, streamlined processes, and effective communication. By carefully organizing our operations, we can increase efficiency, productivity, and reduce costs, ultimately contributing to the success of our business objectives. This also allows for clear roles and responsibilities, minimizes duplication of efforts, and promotes coordination among team members. To effectively organize our operations, we must understand various factors such as the organization's size and complexity, the type of operations, and available resources. As higher education professionals, it is our duty to continuously seek out new techniques and strategies to effectively organize our operations and contribute to the success of our organization. Operation managers are key players in this process, as they establish a structure for roles and information flow within the operations subsystem. By doing so, we can ensure that our organization runs smoothly and efficiently, enabling us to achieve our goals..

[Audio] Today, we will be discussing the topic of controlling in production and operations management. It is an essential aspect in managing operations, as the operations subsystems are key components of the production process. The operations manager must have control over these subsystems in order to achieve success. This involves measuring actual outputs and comparing them to the planned operations management. Controlling is a continuous process that involves monitoring and evaluating the performance of the operations subsystems. It allows the manager to ensure that plans are being executed effectively and efficiently, and make necessary adjustments to achieve desired outcomes. One of the main objectives of controlling is to manage costs, quality, and schedules. By closely monitoring these factors, the operations manager can make informed decisions to optimize resources and increase productivity. Controlling also helps to prevent potential problems and issues in the production process. By constantly monitoring and measuring the performance of the operations, the manager can identify any deviations from the planned operations management and take corrective actions to keep the production process on track. In summary, controlling is a vital function that enables the operations manager to maintain control over the production process and achieve desired outcomes. This is accomplished through continuous monitoring, evaluation, and necessary adjustments to improve the efficiency and effectiveness of the operations subsystems..

[Audio] Today, we will be discussing Behavioral Management, which is an important approach in the field of management. The Behavioral Management approach emphasizes treating employees as valuable assets and recognizing their importance in achieving organizational goals. It also recognizes the complexity and unique needs of individuals, and as managers, it is important to understand and address these needs in order to create a positive work culture. A strong relationship between a subordinate and their supervisor is crucial for productivity, and when managers take a special interest in their employees, it can foster a sense of belonging and unity within the team. This can lead to increased motivation and commitment from the employees, ultimately resulting in higher levels of productivity. In short, Behavioral Management highlights the significance of understanding and valuing the human aspect of workers in order to achieve organizational goals. This approach can lead to a more positive and productive work environment, benefiting both the employees and the organization. Thank you for your attention and I hope you have gained a better understanding of Behavioral Management..

GOOD EMPLOYEE RELATIONS.

[Audio] We are now on our twelfth slide of the lecture on Production and Operations Management. Today, we will be discussing modeling management, which is an essential aspect of the field. Modeling management involves the use of decision making, systems theory, and mathematical modeling to analyze and predict organizational processes. The use of decision making emphasizes its role in management, while systems theory highlights the importance of viewing organizations as a whole system. This involves identifying relationships between different subsystems and accurately predicting the effects of changes in the system. Properly implementing changes is crucial for managing the organization as a whole. This approach allows for a more comprehensive understanding of the organization and its processes, leading to more effective decision making and management. As future managers, it is important to understand the concept of modeling management and its role in Production and Operations Management. Let's continue our lecture with the next slide..

WHAT IS THE BEST APPROACH?.

[Audio] Our presentation on production and operations management has now come to a close. We have reached the final slide, which is the 14th slide, and it focuses on the objectives of production management. The primary goal of production management is to ensure that the goods or services being produced are of the desired quality and quantity and are delivered on time. This also involves managing manufacturing costs to promote efficiency and profitability. As a higher education teacher, it is essential to grasp the key objectives of production management as it plays a vital role in the success of any company or organization. By achieving these objectives, businesses can enhance their competitiveness and meet the demands of their customers. In summary, I would like to express my appreciation to all of you for listening and actively participating throughout the entire presentation. I hope this information on the objectives of production management will be beneficial to you in your future pursuits. Thank you..