PowerPoint Presentation

[Audio] It's great to see you today and thank you for your time. I appreciate your interest in Four Dragons. To get started, could you share a bit about what's happening with ServiceNow at your company and your specific role? This will help me tailor the following slides to show you how we can best assist you..

[Audio] Who We Are Four Dragons is a leading consulting firm specializing in ITOM, ITAM, SecOps, and CMDB for the ServiceNow platform. While many partners try to do everything, we focus on these key areas where we have a competitive advantage due to our deep expertise and broad project experience. Our Qualifications ServiceNow itself trusts us to work with their clients, which we believe speaks to the effectiveness of our approach and our strong track record. When you work with us, you can expect great results that not only transform your platform but also drive excellence and eliminate risk. A few more highlights about our team: Elite Expertise: We have an impressive number of certified professionals for a firm of our size, including 3 Certified Master Architects and 7 Certified Technical Architects. Deep ITOM Focus: We hold 15 ITOM certifications, and our consultants average over 10 years of experience in this area. This means they have the experience to handle even the most complex projects. Extensive Project History: We have successfully completed over 2,000 ServiceNow projects, with 100 of those being discrete ITOM implementations. Our team has gained an immense amount of knowledge from these projects, which we bring to every new engagement. Trusted by Major Clients: We've been entrusted by ServiceNow to work with many of their key clients, including PWC, IBM, Amazon, and Chase. This demonstrates our ability to handle the complex needs of large, well-known organizations. Do you have any questions about our background or qualifications?.

[Audio] Now that you know a little about our background, let's discuss how we can help you with your ServiceNow platform. We translate our extensive project experience and highly-qualified team into a range of services designed to meet your specific needs. Our Engagement Models: Consulting and Implementation: This is the foundation of our business. We can provide project-based statements of work to deliver key functionality for ITOM, ITAM, SecOps, and CMDB to transform your platform. Remote Admin Service: This is a flexible staffing solution. We provide an individual with the right skills and background to remotely handle administrative tasks, allowing you to offload responsibilities and keep your platform running smoothly. Managed Service Offering: With this option, we take on the full responsibility of your end-to-end infrastructure and solution management. You get all the benefits of the platform without the burden of maintaining it. Health Checks & Assessments: Our health checks, like our popular CMDB Health Check, provide a clear assessment of your platform's current state. We identify areas for improvement and provide a strategic roadmap for your success..

[Audio] Consulting & Implementation We begin with a thorough consultation to understand your current situation and goals. Our experts will then advise you on the best path forward, leveraging our deep experience in SecOps, CMDB, ITAM, and ITOM to create a clear roadmap for success. Our certified developers use an agile approach to implement solutions quickly and effectively, handling all necessary configurations and integrations. Our goal is to ensure a seamless go-live by managing the entire project and transition. Beyond the initial implementation, we offer ongoing support and enablement. We can assist with training your staff and providing organizational change support to ensure your transformation is as smooth as possible..

[Audio] With our remote admin, we know how hard it can be to get a quick fix and not really have the in-house expertise that you need. Instead of trying to find and hire a full-time employee—which may not be feasible due to budget or headcount—we can provide a remote administrator that you can use as you wish and consume the allocated hours as you need. on a contract basis. We'll help you clear out your backlog and manage your platform's maintenance , hours don't expire use them whenever you need..

[Audio] We can help you offload your IT workload to an expert you can trust. Our packages start at just $1,500 for 10 hours and can be scaled up to 100 hours or tailored just for you, so we have a solution for every need. Once we start working with you, we'll gain a deeper understanding of your environment and can provide even more value beyond basic remote administration..

[Audio] Choosing a Managed Service Provider (MSP) model is an excellent option if you're concerned about the risks of a large-scale project, such as hiring new staff and meeting critical deadlines. Our managed service offering is a perfect fit for organizations with limited staff and budget constraints..

[Audio] How Our Managed Service Offering Works Think of it like a Software as a Service (SaaS) model. You get all the benefits of the ServiceNow platform without the burden of purchasing, owning, and maintaining it yourself. We handle the infrastructure and application management so you don't have to. This model can significantly reduce your total cost of ownership. We also offer flexibility. You can choose to have us host your instance or we can manage an instance that you already own..

[Audio] Key Benefits Lower Costs & Faster Delivery: Our expertise from countless implementations helps you achieve a quicker return on investment (ROI). We streamline the process, so you get results faster. Scalability & Innovation: We can help you scale the platform and innovate with new integrations and workflows. Governance & Compliance: We'll ensure your upgrades, patches, and processes adhere to ServiceNow's best practices, keeping you compliant and secure..

[Audio] The final service we offer is our CMDB Health Check. This is a great example of the specialized, fixed-price engagements we can provide..

[Audio] How it Works Our CMDB experts use a best-practice approach to deliver a clear roadmap from your current state to where you need to be. We'll identify data issues, process gaps, and areas for improvement. This report not only outlines the necessary steps but also gives you the option to have us assist with the implementation..

[Audio] Key Benefits Improved Decision-Making and Efficiency: We help you make informed decisions and optimize your operations. Reduced Risk and Downtime: By identifying issues proactively, we help you eliminate risks and avoid costly downtime. Enhanced Compliance and ROI: We ensure you're compliant and help you maximize the return on your ServiceNow investment. The CMDB Health Check has been a very successful offering for us, and we'd be happy to discuss how it can benefit your organization..

[Audio] In summary, our expertise is focused on ITOM, ITAM, SecOps, and CMDB projects. We have an elite team, which includes over 10 Certified Master and Technical Architects, and we've successfully completed more than 2,000 projects. Our track record speaks for itself, and we're proud that ServiceNow has trusted us to assist their most strategic partners, giving us high marks for our performance. Do you have any questions about what I've shared, and would you like to discuss potential next steps?.

Questions/Next Steps?. Thanks!. FOUR DRAGONS FORGE YOUR DESTINY.