Beige Minimalist Food Business Presentation

[Audio] Good afternoon everyone! This presentation will illustrate the importance of managing guest experience in a professional setting. We will discuss ways to truly W-O-W our guests the five levels of needs employees possess performance-based bonuses profit sharing salary increases employee recognition professional development and work-life balance. We will also take a look at the flaws in arrival baggage handling pre-arrival and airport pick-up requests. Let's begin!.

How to WOW your guest.

[Audio] Employees have various needs in their job. Comprehending each of these requirements and their relative significance is imperative in managing the guest experience. The five levels of needs that employees possess are physiological safety belonging esteem and self-actualization. Physiological needs refer to fundamental needs like food water and sleep; while safety needs include security and protection. Belonging needs comprise of love friendship and a sense of acceptance. Esteem needs concentrate on respect recognition and appreciation. Lastly self-actualization needs cover accomplishing one’s highest potentials and the opportunity to use one’s capabilities or proficiency..

[Audio] The company provides performance-based bonus and profit sharing programs as an incentive for outstanding performance. Criteria for these rewards may differ depending on the qualification and period associated with them. These awards may come in the form of salary increases or financial bonuses. Moreover employees may receive recognition programs like employee of the month to acknowledge hard work and contribution to the company's success..

[Audio] Creating a recognition program is essential for keeping employees engaged and motivated. This program should include acknowledging exemplary performance and behavior as well as providing regular professional development and work-life balance. Additionally training programs should be prioritized to help staff acquire new skills and grow their careers. By recognizing employees who go above and beyond and demonstrating the organization's core values a team of engaged and empowered professionals will develop..

[Audio] Five areas of managing guest experience that can lead to a variety of flaws include pre-arrival airport pick up request arrival room assignment stay concierge services departure billing settlement and baggage handling. Possible flaws include miscommunication regarding pick up times unexpected incidents availability issues incorrect room assignments and lost or damaged luggage. Additionally unavailability of knowledge insufficient staff delayed billing and limited payment methods can also cause problems. To ensure guests have a positive experience addressing these flaws is essential..

[Audio] We take great pride in providing the best possible experience for our guests at our hotel. We make sure to communicate clearly for airport pick-up requests and provide alternative plans in the event of any unexpected delays. We offer billing processes with prompt and accurate bills and our staff verifies the readiness of the room before assigning it to the guest. Furthermore baggage handling procedures are in place to ensure prompt delivery and efficient communication in the event of any lost or damaged items. Our overall goal is to provide personalized assistance and guarantee the highest standards of satisfaction..

[Audio] During your stay how satisfied were you with the quality of the accommodations? How would you rate the efficiency of the check-in process? How were the front desk staff in terms of friendliness and helpfulness? Was the service received worth the price you paid? Did you receive the necessary housekeeping services in a timely fashion? Were you overall satisfied with the service delivery? Was the staff knowledgeable about the company's products and services? How effectively were the staff responding to your request? Would you recommend our hotel to others based on your experience? Lastly how would you rate the overall ambiance and atmosphere of the hotel?.