Name: p6 Welcome-to-GETMED-UK - MD Onboarding 1 (2)
Uploaded: 2026-01-28
Duration: 8 min 33 s
Description: Doctor Onboarding Module 1. Welcome to GETMED UK!.

Doctor Onboarding Module 1. Welcome to GETMED UK!. 

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This comprehensive guide will walk you through our mission, values, service offerings, and the standards that define excellence at GETMED UK.

Onboarding Agenda. 01. About GETMED UK!. 02. Packages & Service offerings. 

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The Origin Story. How GETMED Concierge Came to Be. 

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GETMED Concierge was born out of a deep conviction: that every person deserves healthcare that is attentive, coordinated, compassionate, and designed around their life—not the other way around. After decades of practicing medicine, leading teams, and witnessing gaps in patient experience, we saw clearly that people were longing for something better.

They wanted a system where:. Proactive Care. Care was proactive, not reactive.. 

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Their physician knew them beyond the chart.

Their time, privacy, and wellbeing were honored.

Their families were cared for with dignity and excellence.

GETMED Concierge was created to answer this need—bringing world-class, VIP, patient-centered care to individuals and families who desire a higher standard of healthcare. We built this company on service, integrity, warmth, and an unwavering commitment to "the extra mile"—the standard that defines everything we do.

Message from Dr. Ena Tychus. Welcome Intro from the CEO. 

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"Welcome to the GETMED family. You were chosen because you have something special—excellence, compassion, professionalism, and heart. Our clients trust us with their health, their families, and often their most vulnerable moments.

My vision for GETMED is simple: to be the gold standard of concierge medicine across the UK and beyond—known not only for medical expertise but for kindness, thoughtfulness, and remarkable service culture.

As you begin this journey with us, remember that every interaction leaves an imprint. Make it warm. Make it excellent. Make it unforgettable. At GETMED, we don't just provide healthcare. We serve, we care, and we go the extra mile—every single time."

Mission, Vision & Values. Mission – What We Do and Why. 

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To deliver exceptional, personalized, culturally sensitive healthcare that prioritizes convenience, coordinated care, and confidentiality—empowering our clients to live healthier, fuller, and more intentional lives.

To redefine what healthcare feels like—creating a global standard of luxury, excellence, and dignity in medicine. GETMED aims to become the most trusted private healthcare partner for families, executives, expatriates, and students globally.

Values – What We Uphold Daily. Our values guide every decision, every interaction, every service moment:. 

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Our values guide every decision, every interaction, every service moment:

We communicate with grace, empathy, and warmth.

We deliver superior quality in all we do.

We do what is right, even when no one is watching.

We represent GETMED with dignity, composure, and respect.

Employee Code of Conduct Highlights. We arrive on time.. 

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We are not rushed; we give each client our full attention.

GCO Culture Definition. What It Feels Like to Work at GETMED. 

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GETMED is not just a workplace—it is a community built on kindness, teamwork, trust, and a commitment to elevating experiences.

At GETMED, the vibe is warm, respectful, solution-oriented, and deeply client-centered. We celebrate growth, learning, and collaboration. We help each other succeed—never leaving a teammate overwhelmed or unsupported.

The Heartbeat of Our Culture:. "We Go the Extra Mile.". 

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The extra mile is not a task; it is our identity. It is the small personal touches. It is thinking ahead for the patient. It is anticipating needs before they are spoken.

KEI: Kindness, Excellence, Innovation. Kindness. We speak gently, listen actively, and treat clients and colleagues with dignity.. 

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We speak gently, listen actively, and treat clients and colleagues with dignity.

Everything we do—notes, calls, visits, follow-ups—reflects world-class standards.

We find better ways to serve, simplify processes, and elevate care.

Our Brand Personality. When clients interact with us, they should feel:. 

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When clients interact with us, they should feel:

They should leave every encounter thinking:"Wow, GETMED thought of everything."

Our brand personality blends warmth, professionalism, trustworthiness, and high-end service.

Our Brand Pillars. Coordinated Care | Convenience | Confidentiality. 

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Coordinated Care | Convenience | Confidentiality

Our Three Pillars Explained. Coordinated Care. Every client receives seamless healthcare—no gaps, no confusion. We communicate as a team, follow through, and ensure continuity.. 

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Every client receives seamless healthcare—no gaps, no confusion. We communicate as a team, follow through, and ensure continuity.

We adapt care to the client's lifestyle—telemedicine, home visits, wellness planning, and proactive follow-ups.

Privacy is sacred. What the client shares stays within GETMED's secure system. We protect their dignity always.

What Sets GETMED UK Apart. Relationship-Based Medicine. 

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We practise relationship-based medicine, not episodic care

We serve patients across home, campus, workplace, and virtual settings

We prioritise continuity, dignity, and follow-through

Every patient is your patient—not "the system's patient"

Concierge Medicine at GETMED UK. A membership-based model of care focused on access, prevention, and trust. 

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A membership-based model of care focused on access, prevention, and trust

Smaller patient panels → unrushed visits and deeper relationships

Direct physician access via scheduled visits and secure communication

Emphasis on wellness, prevention, and early intervention

You are accountable for the whole patient journey, not just one encounter

You practise medicine the way it was meant to be practised—thoughtfully and proactively

You have the time to listen, educate, and partner with your patients

The GETMED Care Model. Our Care Structure. Each patient is assigned a dedicated physician.. 

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Each patient is assigned a dedicated physician.

In-person visits (home, campus, hotel, or office)

Our concierge team supports logistics so you can focus on clinical care.

Collaboration with the care coordination team

GETMED Culture & Expectations. Our Core Cultural Belief. 

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This is your patient all year long—always.

What "Extra Mile" Means in Practice. Think Ahead. 

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Following up even when the patient is "quiet"

Anticipating needs before complaints arise

Treating each patient with warmth, respect, and professionalism

Patients should never feel abandoned, forgotten, or rushed. Every interaction builds (or erodes) trust—be intentional.

Professional Conduct at GETMED UK. Our Expectations. 

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Professional, respectful, and ethical behaviour at all times

Punctuality and reliability for all scheduled visits

Confidentiality and strict adherence to data protection standards

You represent GETMED UK in every patient interaction

Creating WOW Experiences. What Is a WOW Visit?. A visit where the patient feels:. 

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Invite questions and confirm understanding

Close the loop: summarise next steps and follow-up plans

Remember: Clinical excellence + emotional intelligence = exceptional care

Proactive, Not Reactive Care. Our Standard. Wellness check-ins every 6 weeks for active patients. 

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Wellness check-ins every 6 weeks for active patients

Engage patients consistently, not only when they are unwell

Ensure treatment is based on best practice and evidence, with consent obtained where required. (CQC Regulation 12)

How We Engage Patients. DO. Listen actively and without interruption. 

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Validate concerns, even when symptoms are mild

Speak clearly and avoid unnecessary jargon

What to Avoid. DON'T. Rush visits or appear distracted. 

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Practice outside clinical guidelines or GETMED protocols

Key Reminder: Patients remember how you made them feel long after they forget the details.

Your Impact as a GETMED Doctor. Final Message. At GETMED UK, you are not just providing care—you are building relationships, shaping experiences, and restoring trust in medicine.. 

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At GETMED UK, you are not just providing care—you are building relationships, shaping experiences, and restoring trust in medicine.

Uphold our culture of warmth and accountability

Treat every patient as if they were your own family

Welcome to GETMED UK. We're glad you're here.

p6 Welcome-to-GETMED-UK - MD Onboarding 1 (2)

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