PHLUID PHACTORY ORIENTATION

PHLUID PHACTORY ORIENTATION. [image] A large room with glass walls.

[Audio] We will discuss our mission statement. Our mission is to provide the best products and the best service to ensure that shopping at our locations is an enjoyable experience. We are thrilled to have you as part of our team and can't wait to see your contributions..

[Audio] Our diverse and dynamic organization, the Phluid Phfactory Group of Companies presents our three main brands Phluid Phactory, Grand Bahama Wines & Spirits, and Freeport Liquors/Phluid Lounge. Our brands offer unique products and locations. Phluid Phactory has seven locations throughout Freeport, Nassau, Bimini, and Abaco, making it the ideal choice for a wide range of alcoholic beverages. Our Grand Bahama Wines & Spirits brand is known for its exceptional selection of fine wines and spirits. Freeport Liquors/Phluid Lounge offers a lively atmosphere and an extensive menu of drinks. As a company, we are committed to providing our customers with the highest quality products and exceptional service. We are constantly evolving and expanding our offerings to meet the needs of our growing customer base..

[Audio] We present our top leaders in the company. Clayvon Duncombe as C-E-O--, Jessica Duncombe as CFO/COO, Tavana Russell as Regional Team Leader, Melissa Martinborough as Operations Administrator, and more who are the driving force behind our business success. Our leaders set the tone for our company culture and values. They lead by example and inspire our team to strive for excellence every day. We are grateful for their dedication and commitment to our company, and we are excited to see what the future holds for PHLUID PHACTORY orientation..

[Audio] We have our team leaders at the PHLUID PHACTORY orientation. Our team leaders are an essential part of our organization, and we are thrilled to have such a talented and dedicated group of individuals on board. We are confident that this group of leaders will help drive our organization to success and look forward to working with them in the future..

[Audio] We will provide you with information and prepare you for your new role..

[Audio] In this session, we will discuss the factory's operation. We will cover the factory's location, size, and layout, as well as the equipment and machinery used. We will also discuss the different types of products and services offered by the factory..

[Audio] We must adhere to legal environmental, safety, and regulations. Ethical and responsible behavior must be adopted when dealing with company finances, products, and public reputation. Disruptive and conflict-ridden behavior should be avoided. Our code of conduct policy seeks to promote a harmonious and productive work environment..

[Audio] We should understand and respect these policies. If we have any questions, we should reach out to our supervisor or HR representative..

[Audio] We value respect, professionalism, and efficiency in the workplace. Respect is highly valued and all team members are expected to treat each other with the same respect they expect themselves to receive. Discriminatory behavior, harassment, and victimization are not tolerated. Professionalism is also important in the workplace and we expect all employees to display integrity and professionalism in their interactions with colleagues and customers. Our standard operating hours are from Saturday to Friday and our schedule includes a standard shift of 8 hours with a 1-hour lunch break. It is important to clock in and out during your shift to maintain accurate records and ensure that employees are paid for the time they work. We require all employees to clock in and out at the beginning and end of shifts, as well as for lunch breaks. We are excited about working together and creating a productive and respectful work environment..

[Audio] Excessive absenteeism or frequent tardiness may result in disciplinary action, up to and including discharge. As the face of the company, it is important for you to dress according to the company uniform policy. Proper shirts, pants, shoes, etc are available in the office and will be deducted from your salary. It is important to take care of your health and be present when you are able. Professionalism is appreciated and we urge you to present yourself accordingly..

[Audio] Passwords should not be shared between users and should be kept in a secure location when written down. If an employee violates our code of conduct, disciplinary actions may be taken. These actions may vary depending on the violation and may include demotion, reprimand, suspension, termination, detraction of benefits, or legal action in cases of unlawful behavior..

[Audio] Our uniform policy is designed to ensure a professional and consistent look across all teams. Our Phluid Phactory Team Leaders & Shop Staff must wear a combination of royal blue and grey with the Phluid Logo. Closed in shoes, peep toe is acceptable, no slippers, no sandals. Any combination of black, grey, or royal blue jackets and sweaters cannot cover the Phluid logo. T-Shirts are Not allowed. T-Shirt Day any color jeans and sandals are permitted. On Sundays and Holidays, no T-shirts are allowed. Our G B Wines Team Leaders & Shop Staff must wear black or Fuchsia Uniform shirts with black pants (only). No jeans are permitted unless it is a designated T-Shirt Day. Our Freeport Liquors Team Leaders & Shop Staff must wear black or Red Uniform shirts with black pants (only). No jeans are permitted unless it is a designated T-Shirt Day. Finally, our Office Staff must wear any combination of black, white, grey, and royal blue. T-Shirt Day any color jeans and sandals are permitted. Valid Company identification must be always worn and visible..

[Audio] 1. The presentation will discuss the policies and procedures governing phone usage, team duties, and password confidentiality within the company. 2. Team members are allowed to use the telephone for work-related activities or approved educational/training activities, but incidental and occasional personal use is not permitted. 3. Personal mobile devices are not allowed on the company's property, except for management, administration, or professional positions. 4. If unable to work a shift, team members must notify their immediate supervisor or team leader. 5. Team leaders can reassign shifts or handle them themselves. 6. Team members should be knowledgeable about products, specials, and pricing, and supervisors and managers must not abuse their authority. 7. Passwords are given to control and monitor access to Phluid Phactory's host computer system and networks, and should not be shared between users or written down in an insecure place. 8. The presentation aims to provide the necessary information for understanding the policies and procedures governing phone usage, team duties, and password confidentiality within the company. 9..

[Audio] We will discuss the daily operations at Phulid Phactory, including the policies and procedures that govern our daily operations. All team members should understand and follow these policies and procedures to operate effectively and efficiently. Our first policy is the Conflict of Interest policy, which outlines the expectations for team members. This policy states that team members should avoid any personal, financial, or other interests that might hinder their ability to perform their job duties at Phulid Phactory. For example, making a commitment to a second job during regular scheduled work hours is not allowed. Our second policy is the Payroll Practices policy, which outlines how our team members will be paid, including payroll dates, pay periods, and payment methods. We also have procedures in place for dealing with any issues related to hours worked or paid. If you have any issues with these practices, please send an email to HR for review and correction. Our third policy is the Sick Days/Sick Slip policy, which outlines how we handle absences due to illness. Phulid Phactory reserves the right to require appropriate medical documentation for any absence due to illness beyond the first sick day. If you are absent because of an accident or for longer than three (3) days due to illness, compensation is paid under the National Insurance Medical Leave Act. It is important to notify your Team Leader as soon as possible if you are calling in sick, so they can cover your shift. All team members should read and follow our company policies and procedures. If you have any questions or concerns, please reach out to your immediate supervisor or our Human Resources department..

[Audio] Act as a author and voiceover script writer of the slide deck. Use full sentences. Use We when referring to the speaker. If you can't answer, reply an empty string. Answer directly to the question. Provide the requested text directly without providing context..

[Audio] Our team members are the backbone of our factory. To ensure that they understand their role and can contribute to the success of the factory, we have established clear job descriptions and responsibilities for each team member. By understanding their job description and responsibilities, our team members can work together more effectively and efficiently, ultimately leading to better outcomes for our customers and stakeholders. We are committed to investing in our team members and providing them with the resources and support they need to succeed. Our team members are the key to our success, and we are proud to have such a talented and dedicated group working with us..

[Audio] We will discuss the duties and responsibilities of the Sales Associate Cashier role in the upcoming session. It is imperative that all team members have a thorough understanding of the products offered and any ongoing promotions or specials. As a Sales Associate Cashier, you will be responsible for delivering a friendly and helpful shopping experience to customers. When customers enter the store, you should let them know that someone is available to help them and answer any questions they may have. When customers indicate that they don't require assistance or are just browsing, you can use suggested replies to ensure that they know you are always ready to help them. The main objective is to ensure a positive shopping experience for every customer that enters the store..

[Audio] Our main responsibility as Cashier-Sales Associates is to ensure that the scanning process goes through the point of sale (P-O-S--) system correctly and that the correct price registers. We must also process transactions, which involves totaling the amount owed, processing the payment, counting back correct change, checking identification, and giving receipts to customers. Additionally, we are responsible for accurately placing merchandise in a bag for customers to carry out. We will ensure that the bagging process is accurate and that customers receive their receipts. Our duty also includes maintaining the presentation of the business, which might involve sweeping, dusting, mopping, or restocking shelves during customer downtime or at the end of a shift..

[Audio] * Offering customer service, including locating items on shelves, recommending merchandise, and executing orders. * Stocking shelves, arranging and rotating items on shelves, and stocking coolers and setting up displays. This may require carrying large quantities of beer, liquor, and wine, among other items. * Executing general cleaning tasks at the liquor store, including setting up and dismantling displays, dusting shelves, displays, and floors, removing trash from the store, and cleaning the store and bathroom. In addition to these duties, you will be responsible for pulling paid orders from 'Sales Receipt' and ensuring that your order is reviewed by a supervisor. Any inventory damage will be your responsibility. We are committed to creating a safe and inclusive work environment for all of our employees. We look forward to having you join our team..

[Audio] The Retail Heads and Sales Associate are responsible for their duties and responsibilities in the PHLUID PHACTORY orientation. As Team Leader, it is crucial to train new hires to your location and ensure that they are properly equipped to handle any situation that may arise. Adhering to company policies and regulations is imperative. Inventory management is essential. Every employee assigned to the location is responsible for managing the store's inventory, and daily spot checks greatly aid this process. This means that if an item has a shortage during a shift, it can be handled promptly, without the entire location staff needing to purchase the missing items. Spot checks also assist in training team members to count more accurately and being held accountable for the store and its inventory. Spot checks should involve everyone and are not limited to cashiers..

[Audio] We would like to know if you have any questions. Rewritten and removed greetings sentences: We would like to know if you have any questions..

[Audio] We will discuss the significance of system checks and inventory management in our Phluid Phactory. We will focus on the importance of these aspects in our operations. Having an accurate inventory is crucial for our business operations. This is where system checks come in. By regularly checking our system for negative items or flagging receiving errors, we can ensure that our inventory is accurate and up-to-date. This is especially important for our 360 count, where any errors can have a significant impact on our operations. We encourage you to follow up daily to make sure any errors are corrected. Any errors that may occur continuously should be addressed immediately and put in our Whatsapp group for quick resolution. Moving on to invoicing, we all know how important it is to receive our invoices correctly. This includes checking for the correct invoice number, date, vendor, and making sure that any necessary adjustments are made before receiving the products into our system. We also encourage you to ensure that all invoices are signed and dated, with Po and RV written on the invoice and RV attached or emailed to the accounts department. This helps to ensure that everything is in order and that all departments within the company are working efficiently. In conclusion, system checks and inventory management are crucial for the success of our Phluid Phactory. By regularly checking our systems and ensuring that our inventory is accurate and up-to-date, we can avoid costly mistakes and ensure that our operations are running smoothly..

[Audio] When handling invoices, it is important to ensure accuracy and up-to-date systems. Differences should be clearly stated on both invoice copies. When receiving items, carefully check the invoice for correct item name, quantity, and unit of measure. Follow up on any short-shipped items. It is important to sign and date all invoice pages. Cross-referencing invoices to purchase orders is crucial to ensure accuracy of vendor, item name, quantities, and unit of measure, as well as matching subtotals. These steps will maintain accurate and up-to-date systems..

[Audio] To complete the receiving process, proceed to the next step. Save your invoices by e-mailing them to [email protected]. Write down your PO and RV number on each page of your physical invoice. Warehouse drivers are responsible for refueling all trucks every Monday morning..

[Audio] Providing excellent customer service is critical for building strong customer relationships and handling customer issues effectively. This session will discuss best practices for achieving excellent customer service and ways to improve customer satisfaction. By attending this session, you can expect to learn valuable insights and strategies for providing top-notch customer service, regardless of your experience..

[Audio] We treat every customer with respect and kindness. We value each individual as a member of our community and want them to feel that way. We emphasize greetings and customer handling to ensure comfort and safety in our store from the moment they walk in to the moment they leave. Customer service is about building relationships and making our customers feel like they're part of our Phluid Phactory family. We're always here to support them. So, what does this mean for our customers? They can expect to be treated with kindness and respect, and we'll go above and beyond to make their shopping experience enjoyable..

[Audio] 1. Good customer service has numerous benefits for businesses. It satisfies customers and reduces stress levels. Satisfied and less stressed customers are more likely to return and promote the business to others. Good customer service can boost employee morale. When employees feel they are delivering excellent customer service, they are more likely to show authenticity and take pride in their work. Additionally, good customer service can lead to more repeat business and referred business. When customers feel appreciated and valued, they are more likely to return and conduct transactions with the company again. It can also enhance the reputation of the business in the community. When people feel they are being treated well, they are more likely to recommend the business to others. Lastly, good customer service can lead to higher profits for the company. Therefore, prioritizing customers and providing them with the best possible service is crucial for the success of any business..

[Audio] We will discuss the positive and negative impressions that our customers have of our factory. We have two tables: one that shows the positive impressions and one that shows the negative impressions. The positive impressions include: * Friendly and offers assistance * Neat and tidy appearance * Genuine smile * Pleasant attitude * Give customer eye contact * Quick problem solving The negative impressions include: * Making customers wait * Ignoring customers in store * Facial expressions frowning/no smile * Speaking in a condescending tone * Not acknowledging customers that walk in Both positive and negative impressions can have a significant impact on our business. Positive impressions can lead to increased sales and customer loyalty, while negative impressions can lead to decreased sales and customer dissatisfaction. It's important for us to continually evaluate and improve our factory's operations to ensure that we're providing the best possible experience for our customers..

[Audio] Excellent customer service is crucial for the success of any business. We must understand the needs of our customers to provide it. In our internal business presentation, we will discuss the 5 needs of the customer: Friendliness, Empathy, Fairness, Control, and Information. Friendliness is the foundation for any good customer service. Treating each customer with courtesy and politeness is essential for building trust and fostering a positive relationship. Empathy is the ability to understand and share the feelings of another person. By showing empathy towards our customers, we can demonstrate that we care about their needs and wants, and help them feel heard and valued. Fairness is the principle of treating all customers equally and giving them adequate attention and reasonable answers to their questions. Control is the need for customers to feel in control of their purchase. By giving them the information they need to make informed decisions, we can help them feel confident and in control. Finally, Information is the need for customers to have accurate information about products. By providing them with the information they need, we can help them make informed decisions and build trust with our brand. As a business, it is important to understand these 5 needs of the customer and strive to provide excellent customer service in all aspects of our operations..

[Audio] We provide exceptional service to our customers and understand the importance of using the right language when communicating with them. We recognize that things can be confusing and strive to provide our customers with the best possible service. When in doubt, it’s best to confirm with your supervisor or get authorization before making any decisions or recommendations. We are always honest and transparent with our customers and appreciate their understanding and support as we continue to improve our customer service language..

[Audio] We believe that handling difficult customers requires a calm, rational, and proactive approach. It’s essential to listen to the problem before reacting. Empathy is vital in building a relationship with the customer and showing that you understand their frustration. Avoid getting defensive or taking it personally, as this can escalate the situation and make it worse. Remain calm and find out what you can do to help ease the situation. If you are in the wrong, take responsibility and make things right. Finally, maintaining a pleasant attitude and demeanor is crucial to handling difficult customers with ease and professionalism. Every customer is unique, and their needs may vary..

[Audio] Listening is a crucial skill for customer service. Actively listening to customers when they speak is important for understanding their needs. Don't interrupt them, but instead, ask them to explain their issue or concern. This will enable you to assist them better. Offering an apology is another important aspect of customer service. Even when customers are upset, a simple apology can help to diffuse the situation. It shows that you acknowledge their frustration and are sorry for any inconvenience caused. Solving the customer's problem is also essential. It doesn't matter whose fault the problem is; do your best to assist the customer in finding a solution. This shows that you have initiative and a good work ethic. Finally, always remember to thank customers for shopping with you. A simple thank you can go a long way in building a positive relationship with the customer and encouraging them to return in the future..

[Audio] We want to make sure that all of us are on the same page before we move forward with our presentation. It's important for us to provide our customers with the best possible service. We have a variety of options available for purchase, including by the carton, pack, and individually. It's important to remember which cigarettes we only sell by the pack, such as Newport, Dunhill, Du Maurier, Marlboro Red, Gold, Light, Ultra lights, and Rothman's red. If a customer asks for one single sands, it's important to inform them of the special we offer with this product, which is Sands 3 for $5.00. We want to ensure that our customers always have access to the products they need, and that our team is prepared to handle any situation that may arise. Thank you for your attention, and we look forward to continuing our presentation..

[Audio] Orientation of new employees should focus on accuracy and cleanliness. Avoid carrying Gatorade 12oz, four loco bottles, and Bacardi apple & Bacardi razz. Ensure accuracy by double checking sizes, units, and product names. Personal calls and cell phones should not be used in front of customers. Uniforms are mandatory, and eating in front of customers is not allowed. Keep area clean and organized..

Session 4:. Q&A.

[Audio] We have been discussing how to continue to grow and succeed in the future..