PowerPoint Presentation

[Audio] WELCOME ABOARD TO GHL SYSTEMS PHILIPPINES.. Congratulations on your new role! We are so excited you have decided to join our team! GHL is a leading payment service provider and one of the top merchant acquirers in the ASEAN region. We provide world-class payment services and solutions that encompass physical, internet, and mobile payments on a sale, rental, or transactional basis. We help merchants, financial institutions and telcos make money by simplifying their distribution, payment and collections needs. We provide merchants, both big and small, with complete range of payment solutions that fulfill their customers' needs. As newly onboarded member of GHL's growing family, let us walkthrough you with the biggest and busiest group – GHL Operation Team!!.

[Audio] As newest member of GHL System Philippines GHL Operations Team welcomes you today with open arms. Let us give you a walkthrough in Operations for : Where we are…. What we do… Who we are…. And how we do our fantastic work in the operations..

[Audio] With more than 15 years' experience in the Philippines and more than 200 operation staff, GHL provides effortless cashless payments. GHL securely accepts all types of electronic payments which include credit and debit cards and other digital payments. Seamless payment experience with nationwide support service coverage with 24/7 customer support. We do nationwide service support coverage with our skilled engineers. We travel by foot, climb mountains and cross seas to always ensure partners' cashless acceptance 100% availability..

[Audio] GHL Operation services offered nationwide coverage for payment solution terminal. This includes the following operation services we can do: First is GHL Electronic Data Capture or EDC Personalization. This involves specific applications related development and implementation of business requirement to our GHL providing cashless acceptance for partners and merchants. Second is onsite support that covers device installations, corrective and preventive maintenance service, terminal retrieval and warehousing service. GHL can offer customized report requirement based on service level milestone through ticketing system. Depends on partner requirements we can provide report generation that fits their business. We can provide frequency of daily, weekly, monthly or any considerations that is acceptable. GHL Customer Care with 24/7 service provide is our helpdesk system responsible for attending partners and merchant inquiries..

[Audio] THE TEAM BEHIND GHL OPERATION GROUP There 5 major departments in GHL Operations that work hand in hand for 100% service commitment delivery to our partners. are the following: First, we have Operation Account Management. They are GHL frontliners responsible for coordination and project execution for different clients. Each partner has dedicated account managers, team leaders for service ticket dispatch and skillful field engineers in battleground to ensure 100% cashless acceptance to our partners and merchants. Second online is Merchant Profile Management. The Merchant Administration is responsible for creation and maintenance of the merchant profile. All daily activities are monitored – within each department and same as our field engineers' tasks milestones. The team is responsible for ensuring that all documents such as service call forms, test slips etc. are returned and completely filled to close a service ticket. We have Inbound Management. GHL warehouse team. The roles and responsibilities of Inbound Team involve constant checking of stock availability, ensuring that the actual device count and audit is accurately and regularly performed. Stock includes terminals and serial numbers, SIM cards, and accessories. Our 4th on the job group is EDC Personalization. Terminal profiling to the device. The team is responsible for preparing and loading specific applications to the device and its corresponding transaction parameters for seamless cashless acceptance of credit, debit and various digital wallets. The team works side by side with the quality assurance team as counter checker. The quality assurance team is responsible for ensuring the accurate set up of the device before its deployment. Lastly is our Customer Care Management is GHL's helpdesk team. They are responsible for providing support to both prospective and valued partners and merchants. Our customer service helpdesk team are technical, and professionals commonly answer partners through phone, email, chat and GHL social media interaction. They are responsible for daily service request tickets that is being monitored until its closure..

[Audio] All sorts of tasks become easier — and faster — through teamwork. More than speed or ease, though, big or complex projects require teamwork. Defining teamwork is simple, but understanding how to work well as a team can be complicated. How do we as team? Here is one of our daily on the job as a team in operation. Customer Service is one of the key existence of GHL System Philippines. Thru GHL 24/7 helpdesk management and ticketing system, we provide detailed handling of merchant's request and measure commitment response and resolution timeline based on agreed service level. Helpdesk process flow will start from receiving request from partner banks, clients and merchants either thru phone, via email or via GHL official social media platform. They determine service call type and delegate to responsible department for the proper action. As shown in slide sample for service call, a call was received and endorsed for onsite support with corresponding ticket. Operation account management will allocate field engineer for onsite dispatch. Field engineer will do isolation, troubleshooting and necessary corrective measures for device availability in partner merchant. Field support will ask for merchant confirmation that service rendered is 100% working to close the service ticket. The importance of teamwork stretches beyond our daily productivity..

[Audio] Thank you for your time. Any operational matters, please do not hesitate to approach me or my team in the office. "We are delighted that you have decided to join us. On behalf of myself and all of the team, we would like to extend our warmest welcome and best wishes.".