PowerPoint Presentation
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for New GHL Employees - 2023. Orientation PH Operations.
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01. 02. 03. 04. Local Presence and Service Sites Services We Offered Operations Team Responsibilities Operations Team in Action.
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2006. Founded. 80,000. Footprint. 15 years. Experience in Philippines.
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What we do…. EDC Personalization Terminal Repair Application Loading Device Onsite Activities Installation Corrective Maintenance Management Report Daily Service Activities Service Ticket Status Pull-out /Re-Installation Warehousing Report Generation Customer Care 24/7 Helpdesk Call Email SMS Media Platform.
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Operation Account Management. Merchant Profile Management.
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How we do…. Customer Care Issuance of Mcube SR# 1 st Level support within 15mins Operations (CSAM) Allocation of CSE Dispatch and Coordination Operations (OSE) Onsite visit Isolation/Troubleshooting Testing and AR update Customer Care Extraction and Submission of Reports Reports QA Endorsing of ticket to OPS.
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Thank You. Name | Joel Sison Designation | Senior Manager, Operations Email | [email protected] Contact | +632 906 4359901.