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Welcome!

EDIFECS

Operations Orientation Welcome!

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Agenda

Enet Internal Communications 01 Operations Page Overview Operation Home Page Business Card Form Parking Service 02 ESD Ticketing Create New Ticket 03 Green Initiative Air Purifier Adjustable Workstations High Performance Office Chair 04 Edifecs Amenities Food and Beverages Recreational Room Pantry Service 24X7 Service 05 Travel SOTC Booking Procedure 06

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Operations Team

Meet the Team (sharepoint.com)

Meet the Team (sharepoint.com)

Devender Singh Operations Manager

Shaveta Thukral Lead ,Travel Operations

Jai Prakash Sr. Manager, Operations

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Operations Team

Meet the Team (sharepoint.com)

Meet the Team (sharepoint.com)

Bachan Singh Facility Manager

Sahab Singh Operations Executive

Subhash Chamoli Sr. Operations Executive

Sumandeep Kaur Sr. Operations Executive

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https://enet/

https://enet/

Edifecs Intranet (eNet)

News and Updates Department-specific News and updates

HR / ADP Portal

IT / Ops Service Desk

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image002

https://enet/

https://enet/

Edifecs Intranet (eNet)

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Operations (IN) - Home (sharepoint.com)

Operations (IN) - Home (sharepoint.com)

Operations Homepage

image001

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New Hire Hub (sharepoint.com)

New Hire Hub (sharepoint.com)

New Hire Hub

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https://esd.edifecs.com/helpdesk/dashboard

https://esd.edifecs.com/helpdesk/dashboard

ESD Ticketing System

ESD is our internal system that we use to process and respond to all internal requests. Quick Create Button -  The small  + New  button next to the global search allows you to instantly create an incident, service request.

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ESD Ticketing System

You have to choose the “ Facilities Operations ” for any request related to operations. .

Tickets > New Service Request New Service Request Hardware Software Application Access HR Management Facilities Operations Travel Desk Q Search Adobe Illustrator CC Request for Adobe Illustrator CC Adobe Photoshop CS6 Request a new Photoshop account Search for Service Item Adobe Premiere Pro CC Raise a request to install Adobe Premier...

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ESD Ticketing System

You can click on the desired tab “Office Supplies” and as per your requirement.

Tickets > New Service Request GUEST Guest Access Request for Guest Access Office Supplies Request for Office Supplies Q Search Mail Service Service request for Mailing Service Parking Permit Request a Parking Permit Maintenance Request R" uest for Maintenarue Services Shipping Label Shipping Label Request

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ESD Ticketing System

Place the request by clicking on the “Place Request” button given on the top of right side. Your ticket will be generated and you will get the revert from the assignee as per SLA.

Tickets > New Service Request > Office Supplies Q search S Cancel Place Request Office Supplies Requester • Office Supplies Request for Office Supplies Items Requested Office Supplies subhash.chamoli@edifecs.com

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Operations Facilities

Front Desk

Front Desk

Queries For your any queries you can contact front desk at 100

First Aid Medical Incase of any medical requirement regarding first aid, you can contact front desk for the same. We have a first aid kit which includes:

Gauze bandage Adhesive tape Adhesive bandages (Band-Aids) Antiseptic solution (like Savlon or Dettol) Antiseptic cream (like Soframycin , Burnol and Betadin) Pain relief cream like Moov and Voilini

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Operations Facilities

Front Desk

Front Desk

Stationery For any requirement regarding stationery an ESD must be raised to the ops team and the same can be collected from the front desk according to the SLA.

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Operations Facilities

Front Desk

Front Desk

Mail Desk Employees can receive and send their official mails and parcels at front desk only. Operations department is neither responsible for handling any personal mails and parcels nor we are liable for the damage and loss of the same.

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Fill out the template, and send it to the Ops team with your respective manager’s approval. You’ll get your business cards within 6-7 working days.

Business Card Request Template

Business Cards Template  Name    Designation    Location    E Mail ID    Phone No.

Operations (IN) red to to rd tom OPERATIC reed

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Two Wheeler Parking Service

https://edifecs.sharepoint.com/sites/Operations-IN/SitePages/Policies-%26-Procedures.aspx

https://edifecs.sharepoint.com/sites/Operations-IN/SitePages/Policies-%26-Procedures.aspx

Associates can avail the two wheeler parking service as per the below guidelines: If someone is having any two wheeler then s/he should raise the ESD for the same It works on first come first serve basis. We have 40 parking slots We will issue one designated parking pass to the concern associate. That pass should be pasted on the vehicle and it should be visible from the front side. If someone exits then s/he should return the parking pass to the operations team.

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Operations Facilities CCTV Surveillance

CCTV Surveillance

Our entire building is under CCTV surveillance

The Purpose of CCTV camera Security Surveillance is to provide security to office premises and company asset from unwanted loss.

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Green Initiative

Air Purifier

Air Purifier

An air purifier or air cleaner is a device which removes contaminants from the air in a room to improve indoor air quality.  Considering the wellbeing of our employees we have air purifiers in our office on all the floors . Key Features of Air purifiers: High performance filtration rates are obtained using EGAPA filters ( Effective Granular Absorption Particulate Arrester). Bacteria is not just trapped but is also destroyed / killed. Adsorbs all acidic and alkaline gases (Toxic gases). Dual stratified filter which has a longer life.

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Green Initiative

Adjustable Workstations Workstation is a height adjustable table fit for organizations that are conscious about providing employees with infrastructure that promotes healthy behavior. Users are empowered to adopt various postures throughout the day, ranging from sitting to standing. Workstation can be used in an open plan, a private cabin or a meeting space.

Adjustable Workstation

Adjustable Workstation

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Green Initiative

High Performance Office Chair

High Performance Office Chair

Considering the comfort of our associates we have high performance office chairs in our office. Here mentioning the 6 features and benefits of these Chairs for your reference: Seat Height: Seat Height lets you adjust the chair to properly position your body at the worksurface. Tilt Tension : Tilt tension regulates you feel when leaning back in the chair, and the effort required to recline backwards. Seat Depth: Seat depth helps you sit back for enough in the chair to use the backrest without creating pressure behind the knees. Lumbar Support: Lumbar support maintains the lumber curvature (lordosis) that occurs naturally in the spine of the lower back when standing. Back Stop: Multiple positions in the back stop let you adjust the chair to fit your body

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Food and Beverages

Food Club (sharepoint.com)

Meals and Refreshments Company provides major meals to associates with Veg and Non veg options. Keeping the healthy food facility in mind , Organic food is served for the meals. Lunch Timings :- 1230-1430hrs Evening Snacks :-1630-1730hrs Dinner Timings :- 1930-2200hrs

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Food and Beverages

Biometrics

We have two biometric devices in our office, one at the cafeteria and other at the Kiosk. Both devices are used for recording their intake of meals and beverages accordingly. You will get registered on both the biometrics with your emp. Id’s by Ops team which will enable you in taking your meals and beverages as per your requirement.

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Amenities

Recreational Room

A recreation room is located on the 7 th floor for the below benefits:

Interact with your team mates. Relax from the work. Make yourself feel comfortable by playing games there. Enjoy reading books. Allows people to de-stress Boosts confidence Bringing different health benefits Breaking Monotonous Life

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Amenities

Pantry

We have pantries on each floor where you can sit during your tea break or leisure time and have bread butter and cookies which is being provided by the company. You can also get water bottles, coffee mugs and other necessary cutlery there as per your requirement.

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Amenities

24/7 Service

Cab Service We are providing transport service to our associates of Product Support team who works during night shift.

Female Security Service Edifecs is committed to provide a safe, healthy, and secure environment for all its female associates. To help achieve and maintain such an environment, comprehensive safety and security plans and programs are maintained for the safety of the female associates working during night shifts.

Beverages and Snack Snacks and Beverages are being provided to the associates who work during night shifts

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Operations (IN) - Home (sharepoint.com)

Operations (IN) - Home (sharepoint.com)

Travel Portal

Operations (IN) operations so Team Coo.gnents Covernnent Guidelines for Edit Share Be help? Fir-a aerythirg krow filing tkk«s, pcåcies æo:edure; guidelines. Ops Meet team kn:w abcot their roles and respcn;ibities *'quest OPERATIONS INDIA TrueI Traveling? W' Bith 'II Hub New need Business Ira•el

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Fill out the form below, and send it to the travel desk with your respective manager’s approval.

Travel Portal Travel Template

Operations (IN) reed rd team OPERATIC Hit to E"ed? Fird reed

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Travel Portal Entitlements

Edifecs < SOO kms Travel > 500 kms Metro Cities (Delhi, Gurgaon, Noida, Bangalore, Hyderabad, Mumbai , Chennai Kolkata Other Cities Hotel USA Other Countries ( Except India & USA) Hotel Food & Miscellaneous Laundry and 7 days & above D cleanin Local 2 Wheeler Conve ance Car M6 & Air Travel (Economy Class) Air Travel (Economy Class) INR 80(n per night INR SOOO per night USD SO Per night USD 30 Per night INR 1500 per day 2 pieces/day INR 4/km INR 7.5/km IC4 ,1C5, M3 Rail( 2nd AC or Executive Chair Car) Air Travel (Economy Class) INR 6000 per night INR 4000 per night USD SO Per night USD 30 Per night INR 1500 per day 2 pieces/day INR 4/km INR 7.5/km ICI, IC2, IC3, MI, M2 Road/Rail( 2nd AC or Chair car) Air Travel (Economy Class) INR SOOO per night INR 3500 per night USD SO Per night I-JSD 30 Per night INR 1500 per day 2 pieces/day INR 4/km INR 7.5/km Remarks Commonly used for Chandigarh-Delhi & vice versa sector Air Travel from Source to Destination Rates are inclusive of taxes Rates are inclusive of taxes

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Travel Portal Travel Portal for Domestic Travel

For Bus•r.ess X riiQh, *Car BOOK AR TICKET

URL: www.sotcbt.com

Mobile App

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

s rot c Step 1: LOGIN TO THE TOOL Employees will login to the portal using the credentials sent to his email id. Email id of the user will be the user id for the tool. user may reset the password by clicking on the link 'R Login link: h t s: wv.jw. Corporate ra I in

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

Once the trip is created, you will get below page for booking Flights & Car (Note: In the Trip Module, for employees having rights to book the car can raise the request for both Air & Car together and sent for approval). For Flight booking : Click on Fi h and fill in all the relevant details and select Book Your F light earch For flight..

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

sorc The flight options will be displayed on the screen, Select your flights options and click on BOOK to proceed further. 6.120

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

sto T. c After clicking on the "Book approved Request" the users proceed to a new windovv• as shown below•. The user has to fill in all the necessary details with

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LOGIN (sotcbt.com)

LOGIN (sotcbt.com)

SOTC

s, orc Click on the Terrns Cli k on Book Fligh liut conditions & Flight ticket will be issued and user will get an ernail alert notification on the sarne.

After clicking the Book Flights button, the cart will be generated which would be approved either by your respective manager or travel team from the backend and a flight ticket will be issued to you.

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SOTC Hotel Booking

SOTC Hotel Booking

Hotel Bookings 01 02 03 For booking hotels you can refer to the below link to understand the details of empanelled hotels in India. Empanelled Hotels

Hotel Bookings 01 02 03 For booking hotels you can refer to the below link to understand the details of empanelled hotels in India. Empanelled Hotels