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Understand how agent banking operation works

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Agent banking works through interconnected technology platforms.

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Different service providers have different mobile interface. Some are more user friendly than others. This module will discuss the basics; agents will receive specific training when they sign up with their desired service providers.

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Download the  agent banking a pp from Google  Play Store

Open the app and fill-in your unique Operator ID and PIN

Click on Sign in, and  the app will  take you to the welcome page

On the welcome page, click on  the menu and chose the transaction you which to perform

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1.  Click on the  menu and select fund transfer

2. Select the depositors bank from the dropdown menu

5.  Click on Verify Account. It brings out the name of the account owner.

7.  Fill in the Agent’s PIN to confirm the transaction

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Click on the  menu and select bill payment STEP 1

Select the bill category (e.g. cable tv, airline etc.) from the dropdown menu STEP 2

Select the biller from the dropdown menu STEP 3

Fill in the Agent's PIN to confirm the transaction STEP 5

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Click on the Buy Airtime icon on  the Home Page

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Log in to your account and  Click on the  profile  icon on your Home Page .

Follow the onscreen instruction and enter  your OLD PIN  and the new PIN.

Click on Change PIN, and you will get a message saying PIN  changed successfully.

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Click on the Open Account icon  on the Home Page

Account is Created, and  Customer gets SMS Notification

Select the bank you  wish to open the account

Complete the customer data form  (name, email, phone no. BVN etc.)

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Select transaction type  (e.g. withdrawal)

Select account type  (e.g. Savings account)

Transaction is either  approved or decline

Print the first receipt for the  Customer and file the second receipt

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Identifying Approved/Declined Transactions

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Dealing with a decline or failed Transactions

Please make sure you pay only transactions that show "transaction approved" on the printed receipt

On no account should you pay a failed or declined transaction. If the Customer is debited, kindly advise the Customer to visit his or her bank.

MODULE TWO: AGENT BANKING OPERATIONS

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