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Over 30 years experience in hospitality, lifestyle and luxury

Disneyland Hotels & Resort 
Guest Experience Manager

, Budgeting, Housekeeping, 
Maintenance and Front door.

Property Manager, responsible for all daily 
activities including  administrative condo 
related and butler service, valet, front desk

concierge , and restaurant, delivering 5 star

Presence, Availability Communication 
& Reporting

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Renovation and Construction Project Supervision

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3rd party vendors Control and Oversight

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Languages: English, Spanish, French, Italian and Basque.

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Renovation: Managed a 13M budget, including Lobby Entrance, Paving, Pool Deck, Diamond Brite, 
Landscaping, Rooms and Common Areas.

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Maintain the highest standards for guest satisfaction throughout a comprehensive control of guest 
satisfaction reports and MOD programs.

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Certifications: Inspections for Elevators, Fire Safety, ADA, Pool and Ecological Initiatives.

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Staff: Retention through development and training programs.

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Finance: Increased profitability for owners through cost control measures.

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Operation: Established and implemented maintenance and cleanliness standards.

Universidad de Deusto, Bilbao Spain
Bachelors degree in Hospitality 
Management

1997-2004
Disney University, Paris France
Hospitality Management

Cornell University, Ithaca NY Leading a 
Culture of Service Excellence
FLCAM Community Association Manager

hospitality background
EXPERIENCE
Presence

Oversight
Food & Beverage Revenue Development
Languages

Culture of Service Excellence
FLCAM Community Association Manager