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[Audio] The need for developing a new workflow was imminent and the current systems has the challenges to cater efficiency improvement, scalability and user experience.
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[Audio] Appian is highly advanced BPM tool, the core features such as Low-Code development, Visual process modeler, Data fabric and flexible deployment are the key features which will help us to improve.
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[Audio] We have implemented this BPM with Cloud based transactions, Inbuilt business rules, enabled paperless claim processing, designed to work from mobile phon and highly user friendly.
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[Audio] User experience, Online integration with IIB for policy and claim information, Carinfo for RC and Driver license details, integrated with SAHAI for AI based estimation, By implementing rules process quality is improved, inbuilt business rules enabling straight through process, manual data entry has been reduced sugnificantly.
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[Audio] Real time dashboards with data refreshed every 1 minute, Appian data fabric is capable of creating more advanced and interactive dashboards.
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[Audio] Post implementation of this system, team able to perform better than ever and will continue to improve.
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More Yet to come. Auto estimate reduces manual intervention, can use semi skilled resource.