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Masekelele   Molotsi MOL SHEQ  Enteprises  (Pty) Ltd

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Being part of the implementation process of ISO 9001:2015, we help our company  to stand out, gain a competitive edge, and grow.

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What is ISO 9001:2015? What is quality? What is a QMS? PDCA approach Quality Policy Quality Objectives Your role in the QMS Myths of ISO 9001 Keys to success Benefits for our company

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International Standard published by ISO Applicable to companies of any industry and any size Over a million companies in more than 170 countries certified in ISO 9001 ISO 9001 is based on the idea of customer satisfaction A system that defines how an organization can meet the requirements of its customers and other stakeholders

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“Degree to which a set of inherent characteristics fulfills requirements” Degree Level to which a product or service satisfies Inherent characteristics Features part of the product or service responsible for achieving satisfaction Requirements Needs and expectations of the customers, third parties, and the organization

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Customer satisfaction  PDCA approach Easy integration with other standards Focused on continual improvement

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© Operational Excellence Consulting. All rights reserved. 20
The ISO 9001 Structure is Aligned to the
Common Structure for...

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Needs & expectations of relevant interested parties

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ISO 9001 Approach is Based on the
Plan-Do-Check-Act (PDCA) Cy...

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ISO 9001 Clause Structure (4-10)
PLAN DO CHECK ACT
4. Context...

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Must be appropriate to the context of the company and its purpose Includes a commitment to the requirements and continual improvement It must be consistent with the quality objectives It is communicated and understood within the organization It is periodically reviewed It is maintained as documented information

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S Specific M Measurable A Time-based R T Agreed Realistic

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It says we always have to do it this way.  It belongs to the quality department alone. It does not apply to my business. Everything needs to be documented. It is expensive to implement and maintain. Everything needs to be perfect at the start.

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Top management commitment  Assigned roles, responsibilities, and authorities Appropriate resources Participation at all levels A structured and documented implementation plan Correct training, education, and awareness Adequate procedures and documentation Effective audit

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Learn the Quality Policy  Understand the quality objectives and how to contribute to their achievement through your activities Meet the requirements of ISO 9001:2015 - comply with policies and procedures If you are aware of a non-conformity, report it Share your ideas and feedback in order to improve the QMS

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Improvement of our credibility and image Improvement of customer satisfaction Better  process  integration Improvement of our evidence of decision making Creation of a continual improvement culture Engagement of employees

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ISO 9001 is a means for the company to take a more systematic approach to fulfill its objectives and, therefore, to achieve such improvements.

ISO 9001:2015 Awareness Presentation

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