Module 3

Module 3.

Welcome to Module 3 — developed for Sagar Cements Limited by Kan Consulting Solutions. You have learned the "what" and the "why." Now let's focus on the "how." This module brings three of the seven core competencies, giving you the complete picture of each competency. You will see: Clear descriptions that remove any ambiguity Behavioral indicators that answer "What does good look like?" Stage definitions that show your development pathway Practical examples that connect competencies to your daily work By the end of this session, you won't just know about these competencies — you will be able to recognize these competencies in yourself and others, and know exactly how to develop them further. This is your practical guide to excellence at Sagar Cements. Let us explore!.

[Audio] Strategic & Analytical Thinking Description: The ability to interpret data, analyze complex situations, and anticipate future developments. At SCL, this means making decisions that balance short-term efficiency in production and costs with long-term priorities like sustainability, customer loyalty, and industry leadership. Behavioral Indicators: • Uses facts and analysis in decision-making. • Breaks down complex issues into manageable parts. • Anticipates risks, dependencies, and trends. • Balances operational pressures with long-term priorities. • Encourages fact-based debate. Stage Definitions: • Foundation: Focuses only on immediate tasks and makes reactive decisions. Relies on others for analysis and struggles to connect work with the bigger business picture. • Developing: Begins to use data in decision-making within own area. Connects daily actions to team or departmental goals. Anticipates short-term risks but overlooks longer-term implications. • Proficient: Applies structured analysis consistently. Anticipates market and regulatory changes, connects team objectives to company strategy, and balances short-term delivery with long-term goals. • Role Model: Shapes company direction with insights and foresight. Anticipates shifts years in advance and simplifies complexity for others. Builds a culture of fact-based decision-making across SCL..

[Audio] Customer Focus Description: Understanding and anticipating customer needs and creating value beyond the product. At SCL, this includes building loyalty with dealers, distributors, contractors, and institutional buyers by ensuring reliability, responsiveness, and partnership. Behavioral Indicators: • Proactively seeks customer feedback. • Balances customer satisfaction with business priorities. • Ensures product and service reliability. • Anticipates future customer demands. • Acts as a trusted advisor. Stage Definitions: • Foundation: Responds to customer requests only when instructed, with a transactional mindset. • Developing: Builds positive interactions with customers, provides consistent service, and begins to identify deeper needs. • Proficient: Anticipates requirements, balances customer needs with company priorities, and builds long-term trust. • Role Model: Shapes customer engagement strategy, influences market expectations, and positions SCL as a partner of choice..

[Audio] Collaboration & Teamwork Description: The ability to work effectively with both internal and external stakeholders - including leaders, peers, frontline teams, dealers, suppliers, regulators, and communities. At SCL, collaboration means breaking silos, building alignment, and creating collective accountability for success. Behavioral Indicators: • Builds trust across levels and external partners. • Shares knowledge, resources, and information openly. • Encourages participation and values diverse viewpoints. • Resolves conflicts constructively. • Aligns teams and partners around common goals. Stage Definitions: • Foundation: Works with immediate team when asked. Shares information reluctantly and avoids conflict. Limited engagement outside own tasks. • Developing: Engages peers and team members actively. Participates in cross-functional projects and resolves simple conflicts with support. Builds some relationships externally. • Proficient: Builds strong networks internally and externally. Aligns diverse groups towards common objectives and resolves conflicts constructively. • Role Model: Creates a culture of collaboration across SCL and its ecosystem. Breaks silos across functions and geographies. Forges partnerships with external stakeholders such as regulators and communities, and is seen as a trusted partner by all..