MGT 510 Assignment 2

[Audio] MGT 510: Assignment 2 CHIA-JUNG, WU; 2020000244.

[Audio] What is safety reporting system? A system that manage the data of accidents and injuries in workplace among clients of the organization. Each reporting system is customized to fit the industry and organization. Important elements of reporting include: data, time, nature of events, causes, injuries, name of injuried parties, details of event, location witnesses, medical care requirements and mitigation..

[Audio] Objectives: Prevent recurrence of the incidents. Prevent Provide greater understanding of safety report. Provide Improve safety by timely detection of operational hazards and deficiencies. Improve Enable rapid identification of effective remedies by prompt analysis of safety data/ information. Enable Create a safety-minded culture. Create.

[Audio] Effective Safety Reporting Adopted from SkyBray, n.d..

[Audio] Managing communication  Communication is essential for the success of an organization.  Effective communication is vital to gain trust, align efforts in the pursuits of goals and inspire positive change.  Lack of communication can cause misinterpretation that create barriers and hinder progress.  It is important to form a communication plan and identify the most effective way to convey information among employees and customers.  Include safety issues on meeting agenda and arrange appropriate training sessions. (e.g. explain the potential risks in workplace and the prevention methods) ( Duncan, 2021).

[Audio] Essential Communication Skills  Employees should be able to use different communication styles to avoid conflict  Active listening: For example: asking for employee's ideas, opinions, feedbacks.  Transparency: For example: speak openly about the company's goals, opportunities, challenges, and acknowledge; build trust and create an environment where employees feel empowered; create a safe space for active problem solving.  Clarity: For example: Be specific to define your goals and indicate the desired results of a project.  Empathy: Ability to understand employee's feeling and experience..

[Audio] Managing Communicat ion Barriers:  Avoid sending information that were vague and confusing.  Always give clear instruction of what to do.  Ensure every member of the team to get most direct information on time  Try to use messages that employee can easily recall.  Eliminate differences in perception.  Listen attentively and carefully.  Use appropriate body language to convey emotional state. ( Juneja, n.d.).

[Audio] Managing conflicts  Conflict arises by breaking the psychological contract when: ( 1). Our expectations fail to inquire into the expectations of others (2). We assume that others have the same expectations as ours.  Five conflict management style: (1). Accommodating ( 2). Avoiding ( 3). Forcing ( 4). Avoiding ( 5). Negotiation.

[Audio] Managing conflicts  Good communication in conflict situations ease tension, build trusts and strengthen relationship.  Try to understand on how people see problem differently and its importance in avoiding conflict.  Use reflective listening: listen to the other person at a deep level, following the flow of conversation.  Try to use open-ended question to start a discussion and get more information.  Make an agreement for change to ensure that the same problem does not repeat again..

[Audio] Coaching  Coaching is the process of giving motivational feedback to maintain and improve performance.  Coaching is needed when performance falls below standards.  As a manger or leader, it is important to listen to the employees and help them improve their performances. (supportive working relationship)  Give praise and recognition to appropriate behaviors and success.  Focus on the behavior, not the person.  Avoid blames or criticisms and give specific feedbacks.  Provide modelling and appropriate training..

[Audio] Appropriate organizational structure  A business needs to have and organizational structure to be successful.  An organizational structure is a visual diagram that represents the hierarchy, rule, toles, and responsibilities of the employees in the company..  An organizational structure help determine the elements the business needs operate properly  This ensures faster decision making, greater employee performance, improved operating efficiency..

[Audio] Flatarchy organization.  Flatarchy = hybrid of hierarchy and a flat organization.  At flatarchy, there are littleor no level of management  Advantage: cost effective, foster good communication, higher employee morale, faster decision making.  Disadvantage: potential employee conflicts, leadership confusion.  We choose this organizational style because we are a small company with only one manager and five employees that focuses on development and innovation of products. ( Gordon, 2022; Indeed, 2021)).

[Audio] Managing leader-follower relationship:  Leaders and followers are one team.  Both positions are equally importantthat require responsibility and mutual interaction.  The leaders help his followers grow, whereas the followers contribute to the success of their leader.  A good leader follower relationship is about trust, openness, and respect.  Leaders would expect their followers to be positive and self-motivated.  Followers want their leaders to be honest, competent, forward-thinking and inspirational.  A leader should encourage the follower to ask questions about their work, know how to reward followership, use coaching instead of criticism..

[Audio] Improve team involvement:  Encourage flexibility: give employees the freedom to adjust their working schedule to better suit their needs,  Asking for feedbacks: asking for feedbacks from employee is important because it makes them feel that their opinions matter.  Hold regular social gatherings: regular team activities encourage creativity, collaboration, and mutual understanding.  Mentor employees: Manager should not bother to help employees. This is a good change to enhance engagement and act as role models.  Encourage collaboration: collaboration encourages teamwork, enhance formation of new ideas, and offers happier working environment. ( Clarke, n.d.).

[Audio] Improve team involvement :  Be Authentic: a sincere relationship between employees and management motivate trust and build teamwork.  Clarify goals: Employees may get confused about their goal or feel mentally exhausted when trying to complete these goals; clarifying goals and responsibilities are vital to increase employee engagement within the team.  Develop a people-focused culture: Encourage employees to practice balanced lifestyle between work and personal life. Create a workplace that makes people feel valued and heard is important to increase employee. ( Clarke, n.d.).

[Audio] REFERENCE  Clarke, L. ( n.d.). Proven Methods to Increase Employee Engagement in the Workplace ( 6q.io)  Duncan, C. ( 2021); Top-Down Communication: Choosing The Best Approach for Your Company ( alert-software.com)  Gordon, J. ( 2022). Organizational Structure - Explained - The Business Professor, LLC  Indeed.com. (2021). Organizational Structure: Definition and Types | Indeed.com  Juneja, P. (n.d.). Overcoming Communication Barriers ( managementstudyguide.com)  SkyBray. (n.d.). Safety Occurrence Reporting | SKYbrary Aviation Safety.