PowerPoint Presentation

[Virtual Presenter] Good morning everyone. Today we will discuss Lalamove's Expansion into the Canadian Market. This presentation will provide a comprehensive overview of their services and E-S-G strategy as they move into the Canadian market. Let's get started..

[Audio] Lalamove is committed to providing reliable and cost-effective delivery solutions to empower communities in both the Hong Kong and Canadian markets. Our services and capabilities include corporate logistics house moving intercity delivery vehicle sales and leasing and L-T-L shipping. With an experienced team of professionals we are ready to expand our operations into the Canadian market. We have identified our key drivers of demand including the rising e-commerce industry extreme weather events and a lack of intra-day delivery solutions. We believe Lalamove’s services are well placed to offer a competitive edge and disrupt traditional models like DoorDash and U-Haul. Our expansion strategy into the Canadian market is further supported by a thorough analysis of macroeconomic and cultural factors such as Porter’s Forces and Hofstede’s cultural analysis. Finally we have a comprehensive risk mitigation approach which includes the adoption of EVs enhanced cybersecurity and cost optimisation and inflation monitoring..

[Audio] Lalamove is committed to its drive towards a sustainable future with an Environmental Social and Governance (E-S-G--) Strategy. Their commitment involves equipping their fleets with electric or hybrid vehicles digital receipts recycling programs and eco-friendly packaging. Their Social Strategy focuses on employee well-being programs high customer service standards and a robust feedback system. For Governance Lalamove is committed to compliance with Canadian regulations transparency and the enforcement of a code of ethics with clear executive roles. To ensure successful implementation of the E-S-G Strategy Lalamove has developed a timeline for rolling out their initiatives. This timeline includes market research regulatory compliance partnership development technology localization human resources technology integration operational setup network expansion service innovation community engagement quality assurance financial management operational efficiency market expansion strategic partnerships customer loyalty programs and sustainability initiatives..

[Audio] At Lalamove we understand the importance of convenience and reliability. We provide a wide range of services to meet the needs of our customers. From corporate logistics to house moving intercity delivery vehicle sales and leasing and L-T-L shipping we are committed to providing solutions that make delivery easier and more efficient. Our commitment to customer service is evidenced in our E-S-G strategy which encompasses environmental social and governance components. Through sustainable practices connected communities and ethical business we strive to create a better present and a brighter future for both businesses and individuals..

[Audio] Lalamove provides transport services for all sizes and kinds of goods. We take extra precaution to ensure your valuable items remain safe. Our crew are experienced packers and movers who make your move less stressful. In addition to that we offer delivery options for food and grocery items and pet transportation services..

[Audio] Shing Chow the Founder and C-E-O of Lalamove holds a Stanford Economics degree and has experience from Bain & Company with an interest in sustainable growth and innovation. Blake Larson the Managing Director of International brings a wealth of global scaling experience from Easy Taxi and the Clinton Foundation to join him in his mission. Users of the platform are focused on service quality user experience and sustainability and feedback is gathered through surveys app feedback and social media. Driver partners are more concerned with compensation flexibility safety and development and their engagement is typically created through surveys gatherings and app feedback. Employees worry about development safety and sustainability and engagement is usually achieved through meetings and internal communications..

[Audio] We recognize that our success at Lalamove relies heavily on our stakeholders. To ensure their satisfaction we keep them informed and closely monitor our suppliers such as Vehicle Providers and Technology Partners. Our Founder and C-E-O Shing Chow is especially involved in managing these relationships. Lalamove is also committed to keeping our investors such as Alpha Win Capital Hkstp and Meituan content. We prioritize our Driver Partners and Employees who are the backbone of our operations in Canadian expansion..

Exploring the Canadian Expansion. An Overview. Lalamove: Revolutionizing Canadian delivery with seamless, cost-effective solutions..

[image] A person riding a motorcycle on a road with cars Description automatically generated.

[Audio] When conducting business in the Canadian market a variety of factors must be taken into account. These include economic influences such as taxation policies and inflation social factors like consumer behaviour and demographic trends technological considerations such as technology regulations and data security and ensuring compliance with federal laws like employment laws and consumer rights. All of these should be taken into account when making decisions about entering and operating in the Canadian market..

[Audio] To ensure successful outcomes Lalamove must take a personal approach to logistics expansion. This involves considering compliance management market accessibility pricing adjustments product adaptation service security and encryption standards. Additionally employment law adherence consumer rights protection and regional regulations must also be taken into account..

[Audio] Global goods movement is a key factor in powering the global economy. Lalamove is aware of the necessity of managing the environmental technological and economic risks that come with its entrance into the Canadian market. Therefore it has implemented a comprehensive risk mitigation strategy starting with pestle analysis. Environmental risks such as reducing pollution and adhering to Canadian environmental regulations are among the risks identified. Technological risks such as improving cybersecurity to protect customer and driver information are taken into consideration as well. Economic risks comprising of cost optimization predicting economic trends and obtaining insurance coverage are parts of the risk mitigation strategy as well. Lalamove is committed to effective risk management to ensure a successful extension of its services into Canada..

[Audio] Cultural differences between Canada and Hong Kong are evident. Canada has a score of 39 on the individualism dimension indicating a more interdependent egalitarian society whereas Hong Kong's score of 68 indicates a culture that accepts inequality and emphasises authority. This distinction is seen in their communication styles with Canadians favouring a straightforward exchange of information while Hong Kongers are more likely to defer to formal authority in decision making. Canadian and Hong Kongers' motivation towards achievement and success also variates with Canada scoring higher than Hong Kong. Both countries share similar scores on uncertainty avoidance and long term orientation nevertheless cultural adaptation is still vital when Lalamove move from Hong Kong to Canada due to the minimal points of similarity..

[image] A person riding a motorcycle on a road with cars Description automatically generated.

[image] A person riding a motorcycle on a road with cars Description automatically generated.

[Audio] Lalamove has devoted significant resources both material and monetary to achieve its objectives. Blessed with substantial financial strength the company has acquired the means to undertake multiple expansions. Its state-of-the-art technology lends it an edge in the marketplace; with its own algorithms real-time monitoring capabilities and advanced delivery optimization techniques the firm stands out from the competition. Furthermore Lalamove's modern fleet of cars warehouses and strategically placed centres are central to its functioning..

[Audio] Lalamove have built a successful delivery network due to their delivery flexibility innovation leadership and scalability. By providing customers with on-demand same-day and scheduled deliveries they have utilized their fleet of agile vehicles to become a leader in the industry with an emphasis on technology innovation and intellectual property protection. Their financial stability has enabled them to rapidly expand their operations and penetrate new markets thus positioning them to continue success and growth..

[Audio] Understanding how each of the key activities at Lalamove contributes to the success of the business is essential. The chart shows that the primary activities are order placement and technology development driver assignment and operational development manufacturing delivery fulfillment technology infrastructure and app development and packaging. All of these activities have a significant impact on the company's operations offering resources and support to ensure quality services are provided..

[Audio] In Canada and Hong Kong the logistics and delivery industry has a competitive landscape characterized by low bargaining power of suppliers low to medium industry rivalry high to low threat of substitutes medium to high bargaining power of buyers and medium to high threat of new entrants..

[Audio] Moving to a new market brings a variety of opportunities and considerations. When expanding from Hong Kong to Canada Lalamove must consider the bargaining power of suppliers the threat of substitutes the bargaining power of buyers the threat of new entrants and industry rivalry. To mitigate the power of suppliers the company should negotiate favorable terms and maintain a diverse supplier base. Building strong long-term relationships and investing in supplier development can also help. To stay ahead of substitutes the focus should be on differentiation and innovation and strategic alliances and partnerships should be explored. Pricing flexibility and favorable service terms can help to strengthen customer relationships so buyers can be capitalized on. Finally Lalamove must be mindful of competition and industry rivalry in the Canadian market..

[Audio] Our strategy to enter the Canadian market has been well thought out with customer service and logistics solutions firmly at its core. We have identified target markets and gathered the necessary resources necessary to complete our mission. Technology being a cornerstone of our efforts we have devoted ourselves to using the best modern technology to improve our efficiency. Furthermore we have established the infrastructure necessary to ensure our operations run smoothly with qualified personnel and supportive services..

[Audio] Lalamove has implemented a transnational strategy which is based on a global matrix in order to maximize efficiency and enable local responsiveness. This approach strives to bring consistency to our operations while still allowing us to make localized adaptations to accommodate specific regional needs and preferences. We are establishing strategic partnerships with local businesses and stakeholders to be able to more easily navigate complex regulations and cost-effectively optimize last-mile delivery solutions. Additionally we place compliance with Canadian transportation regulations and data privacy laws at the top of our priority list while also taking steps to promote sustainability like utilizing electric vehicles and eco-friendly packaging..

[Audio] Lalamove has divided Canada into three divisions for its operations: the Eastern Canada Division covering operations in Ontario and Quebec with focus on major cities such as Toronto Montreal and Halifax; the International Division responsible for its global activities; and the Western Canada Division taking care of the rest of the country. Each division works independently yet remains a collaborative part of a unified team..

[image] A person riding a motorcycle on a road with cars Description automatically generated.

[Audio] Reaching the sixth and final point of our presentation Governance or E-S-G Environmental Social and Governance is critical. To ensure Lalamove follows all requirements and guidelines established by legislation and stakeholders we must continue striving for excellence in all facets of our operations. This includes ensuring fairness and justice in decision making processes respecting the environment and creating a safe and supportive workplace for all of our team members. Doing so will create an environment that can support success in our Canadian market..

[Audio] Lalamove is dedicated to tapping into promotional campaigns in order to create awareness and stimulate the use of our services as we begin operations in Canada. To communicate our message effectively we will be running launch promotions regional campaigns digital marketing campaigns and customer engagement initiatives. To connect with customers we will be launching welcome discounts providing generous deals for first-time deliveries. Social media ads will also be used to reach potential customers on platforms like Facebook Instagram and Twitter. These promotional marketing tactics will enable Lalamove to make its mark in the Canadian market. As we work to build our customer base our campaigns must be effective in demonstrating the advantages that Lalamove can deliver to the Canadian public..

[Audio] Today we'll be discussing the product insights and pricing strategies of Lalamove's corporate logistics services. Our secure network of providers gives us insights into demand delivery times and customer preferences. This is all used to create a tailored pricing strategy for our corporate clients that is both competitive and profitable. We also take into consideration global industry trends and local market conditions so that our services remain competitive and profitable..

[Audio] "Lalamove offers a variety of two-wheeler options to meet your needs. Whether you need a motorcycle cycle or electric bike we have you covered with our affordable rates starting from CAD $9.69. For long-distance transportation we offer a per-km rate of CAD $0.77 with a weight limit of up to 20 kilograms. With Lalamove you're in safe hands for all your two-wheeler needs..

[Audio] Lalamove provides a range of personal delivery options with four two-wheelers Motorcycle Cycle or E-Bike starting from CAD $9.69 and a weight limit of up to 20 kilograms. For bigger items there are three vehicle types MPV's SUV's & sedans beginning at CAD $21.38 with long distance prices of CAD $1/km for distances between 40-53 kilometers and CAD $1.30/km for journeys over 53 kilometers. Lalamove ensures convenience affordability and quality service..

[Audio] Lalamove offers an impressive selection of personal transportation services including Motorcycles Cycles E-Bikes MPV's suvs Sedans and Pick Up Trucks. Prices start at CAD $9.69 and for Long Distance Delivery the rate begins at CAD $0.77 per kilometre for Two Wheelers and CAD $1 per kilometre for Car/Sedans and Pick Up Trucks with an increased rate of CAD $1.30 per kilometre for distances over 53 kilometers. Lalamove can provide the solution for your personal transportation needs with a weight limit of up to 20 kilograms..

[Audio] At Lalamove we offer two types of Personal solutions Pick Up Trucks and Trucks. Our Pick Up Trucks come with a variety of options including G-M-C Sierra Toyota Tacoma and Ford F-150 for a starting price of CAD $20. If you need to travel further the fare is CAD $1 for the first 40-53 kilometers and CAD $1.30 for anything above 53 kilometers. If you require something bigger our Trucks come in 10' 15' 20' and 26' sizes with a starting fare of CAD 19.95 increasing by CAD 10 for every size increase. If the journey is longer than 53 kilometers there is an additional fare of C-A-D 3.94 per km. Lalamove is committed to providing the best transportation solutions for all your needs..

[Audio] Lalamove is an on-demand logistics service which operates through an algorithm-driven platform. Customers can place orders through the app detailing pickup and delivery information. The system then processes the order and assigns drivers based on availability location and other factors. Algorithms are used to optimize delivery routes for efficiency making sure drivers take the best routes for pick up and drop offs. Finally the package is brought to the customer's destination before feedback is collected from the customer which helps Lalamove to upgrade its service quality..

[Audio] We have launched Lalamove Canada with our strategic marketing initiatives focusing on providing top-tier logistics solutions in the Canadian market. In order to do this effectively we have recruited a Chief Operations Officer (C-O-O--) in North America as well as two General Managers responsible for operations in Eastern and Western Canada. In addition we have appointed two Heads of Operations and two Heads of Sales and Marketing all working together to ensure our services are tailored to the needs of Canadian customers allowing us to build a successful and sustainable business in the region..

[Audio] This presentation focuses on Lalamove's expansion into the Canadian market. During the Preparation Phase we conducted market research to understand regional demographics transportation needs and the competitive landscape. We navigated local regulations and legal requirements and established partnerships with local businesses transportation authorities and regulatory bodies. We also adapted our technology platform for Canadian languages currencies and user preferences. For the Initial Setup Phase we recruited and trained local staff for key positions such as operations managers and customer service representatives. We adapted the Lalamove app and technology platform to meet the needs of Canadian users and started operations in select cities. During the Expansion Phase we increased service coverage to additional cities and regions across Canada and launched service offerings or features tailored to Canadian customers. During the Stabilization Phase we instituted quality assurance protocols and customer feedback systems to ensure service reliability and customer satisfaction..

[Audio] Lalamove provides an efficient way of requesting and delivering services through its advanced service distribution network. Customers can place orders through the dedicated app and the system assigns drivers based on availability location and other factors. Algorithms are employed to optimize delivery routes and drivers follow these routes to pick up and deliver items to the customer's location. Customers can provide feedback on their delivery experience with the aim of improving service quality. To ensure successful integration in the Canadian market Lalamove has implemented a comprehensive E-S-G strategy with focus on environmental social and governance components. This includes sustainability initiatives such as electric and hybrid vehicle usage to reduce carbon emissions digital receipts to reduce paper usage waste reduction and eco-friendly packaging solutions. Employee well-being is also taken seriously with the company investing in health and safety standards training and development. Customer service and relations is another priority with high customer service standards and a robust feedback system for services..

[Audio] In order to have a successful launch in the Canadian market we need to do market research to identify promising cities ensure local regulations are followed and customize our technology platform. In the Initial Setup phase we will recruit and train local teams integrate our platform and create a great customer experience. As we move into Expansion we will continue to expand services and introduce new features tailored to the market. Lastly during Stabilization we will implement quality assurance protocols and strive for continuous improvement to guarantee customer satisfaction..

[Audio] We conducted an extensive market research to understand the demographics transportation requirements and competition in cities we were targeting in Canada. We also reviewed the local regulations and laws related to transportation licensing and labor. To ensure our success in the market we partnered with local businesses transportation companies and authorities and adapted the Lalamove app and technology platform to match Canadian user preferences and languages. Additionally we recruited and trained staff for key positions in the country. Now we are ready to expand our network and introduce new services and features tailored to the Canadian customers. We are also beginning community outreach programs and collaborations to integrate Lalamove into local communities. All of these steps are focused on stabilizing our operations in Canada and providing our customers with a reliable quality service..

[Audio] Lalamove offers four types of vehicles for your transportation needs: Motorcycles cycles e-bikes and more. Our service starts as low as CAD $9.69 with long distance prices starting at CAD $0.77/km and a weight limit of up to 20 kilograms. Get fast and cost-effective transportation for your business with Lalamove's Two Wheeler..

[Audio] Lalamove provides a wide range of vehicles from budget MPV's to luxurious SUV's with prices starting at CAD $21.38. Long distance trips can be cost-effective too at CAD $1 per kilometer for routes from 40 to 53 kilometers and CAD $1.30 per kilometer for trips beyond 53 kilometers. Therefore whether you are looking for transportation solutions Lalamove has you covered..

[Audio] Lalamove can help you with all your long-distance transportation needs offering affordable and reliable solutions. We have two types of pick-up truck G-M-C Sierra Toyota Tacoma and Ford F-150 starting from CAD $20. For longer routes our price is CAD $1 per kilometer for up to 53 kilometers and CAD $1.30 per kilometer for more than 53 kilometers. Let us handle your transportation requirements both short and long distance..

[Audio] For personal customers looking to hire a truck from Lalamove there are four sizes of trucks available: 10-feet 15-feet 20-feet and 26-feet. The starting price for each truck is $19.95 however larger sizes have an additional increase of $10. For long-distance trips outside of a 53 kilometers radius there is an additional charge of $0.94/km which increases by $1 for larger sizes. Lalamove has the right options to meet your needs..

[Audio] We understand that you need a range of transport options from how you move store and manage goods and services. We have solutions to accommodate small items to large and bulky items offering secure handling for valuable and delicate goods that require extra attention. Our moving services are carried out by experienced and reliable packers and movers and our delivery options include food and grocery pet transport and more. With a diverse selection of vehicles our solutions are cost-effective flexible and reliable giving you the peace of mind that you will find a solution that meets your needs..