Matrix BRIO Training Newsletter Mar'23

MATPD< YT-VIDEOS TRAINING QUARTERLY NEWSLETTER START MATRIX BRIO TRAINIt•GTEAM Leaming, Remembering, Believing is the founding pillar, Innovate, Involve, Interact are the strategies followed to create different in learning with the advanced way & approach in making the other functions achieve their targets. OUR VISION We are dedicated Team combination of solid leadership, communication, and access to good resources that contribute to productive collab•ration, supvxyrting verticals and being a strategic partner to help other teams meet their objectives with out innovative and creative approach. OUR MISSION We enhance staff knowledge and skills with high-quality, accessible training and professional development, opportunities to support and being a strategic partner to help other functions meet their objectives. QUARTERLY NEWSLETTER Welcome to Matrix BRIO Training Team! We're so happy to have vou here!! We love sharing stories to show you what we're all about!.

Let's Amit Dilawar Loc*ion Training is as always equipped with the latest skills and knowledge to drive forward innovations, growth and customer satisfaction for our company. In the recent past we have seen our training teams have been successful in covering vital product topics through new and effective ways like introduction of gamification as a new age learning capability. We also appreciate our trainers who put in their time and efforts to deliver knowledge and partner with the customers to add value to our teams. Shivani Sharma " If Knowledge is power , then learning i your superpower. Jim Kwik" In the ever changing and super challenging times today , one of the things that makes one edge over the other is this superpower of learning and each Enabler of our Training Team has been relentlessly imparting this day on day. What follows is seamless execution and application that in turn creates wow experiences for both our staff and clients and somewhere through the process and consistencies , this team is shaping the dreams of our staff. Gratitude team for being such a strong engine of our growth !!.

Training Activities Glimpse O Gam • O E.LEARW Wishlist 18 Initiatives EPP Projects— In Progres 1. Training Optimization 2. Gamification NHT HC- 108 Training Hours -9720 Throughput & First Pass Yield 94.5% RefresherTraining Sessions 487 Training Hours 3562 —108-— Process Knowledge Test Pass 0/0 • HROUGHPU' STR Efficiency— 98.44% Effectiveness —90.63%.

Achievements ev)lve Evolve 100% of the Training Team has successfully achieved the Evolve Certification Ratin 4.87 out of 5 Score 70% Trainers have successfully completed Lead Now Certification Awar& Team bagged Eleven Awards for their outstanding performance and working extra mile Vendor Partner appreciated for training other Vendor team on Live Stream—...J Workflow CLIENT APPRECIATION Thank you for the strong performance in Feb, everyone working on the H&D Team, especially tackling the high volumes in DS, challenging content in Acts, new experiments in Weapons and the Cross-Training Pilot. .Looking forward tJ a strong finish to QI -Yogesh Balekar VM.

am Voice Training Team Lead Nine months into the role of Team Lead, I got the opportunity to guide, help the team and communicate with the Clients- It's been 3 years with the Training Team really feels me great to work along and contribute to the success of the teams by exploring new areas and learnings. The best thing about this team is they always look to initiate and explore new ways of teaching trying the best to make learning easy- Would like to thank my team for being very supportive. — Revanth Sai Team Bonding Activitiß on d ifferent occasions t; 11 eam 01 ramer I have a total of 4.6 years of experience in this organization, started Journey as an IDP Trainer and then got promoted as a Sr.Process Trainer. Got the opportunity to train for other Vendor Partners (Genpact EMEA Team), Trained myself on Facilitation skills and other Learnings. Being into the Trainer role, I have learnt how to prioritize my tasks, due to which I overcome my initial challenge of managing multiple things at the same time . "l feel very grateful to be a part of the BRIO Team and learned many new things from my leadership and teammates. I really feel enjoy being a trainer - Sai Krishna.