Marine Cargo Insurance Lecture - vr0001

[Audio] Welcome to our training on identifying and assessing cargo damage in containerized cargo. This is slide number 1 out of 16, and we will be discussing the general steps for handling a damage situation in containerized cargo. The first step is to gather all necessary documents, such as the bill of lading, commercial invoice, packing list, and previous cargo survey reports. These documents provide important information for assessing the damage. Next, it is crucial to obtain proof of the damage, including photographs, videos, and written statements from witnesses. After gathering all necessary documents and proof of damage, it is important to notify all parties involved. Please note that there may be time restrictions for notification, so prompt action is necessary. The next step is to arrange a joint survey with the carriers, shippers, freight forwarders, and consignees to determine the extent and cause of the damage. Once the cause is identified, the focus shifts to minimizing the loss by taking necessary steps to prevent further damage and preserving evidence. It is important to secure any documentary evidence relating to the damage, such as photographs, videos, and written statements. Finally, the last step is to submit a priced claim for the damage. This should include all necessary documentation, evidence, and an itemized list of the damage and associated costs. Thank you for watching this first slide on identifying and assessing cargo damage in containerized cargo. In the following slides, we will provide more details and practical tips and examples for each step. Thank you for your attention, and let's move on to the next slide..

[Audio] In this slide, we will be discussing the steps for identifying and assessing cargo damage in containerized cargo. The first step is to obtain all necessary documents related to the shipment, including the bill of lading, cargo manifest, and any other relevant paperwork. Next, it is important to notify all involved parties, such as the shipping line, shipper or exporter, and transporter, to conduct a joint survey to determine the cause of the damage. If the shipping line is at fault, the claim can be directed to them. If the shipper or exporter did not follow packing guidelines, the claim can be directed to them. If the transporter is at fault, the claim can be directed to them for not securing the cargo properly. Other entities involved should also be considered. In summary, the steps involve obtaining documents, notifying parties, conducting a joint survey, determining the cause of damage, and submitting a claim. Let's move on to the next slide..

[Audio] Today, we will be discussing the important topic of identifying and assessing cargo damage in containerized cargo. This process is essential and requires attention to detail and a thorough understanding of the steps involved. Specifically, we will be focusing on step three of the process, which is the claims procedure. The first step in the claims procedure is to immediately notify all relevant parties, including your cargo insurance company, the shipping line or other entity who had possession of the cargo before you received it, and your shipper or the person from whom you purchased the cargo. This is crucial to initiate the claims process. It is also important to promptly inform the insurance company of the loss in the event of damage covered by the policy. This should be done within 72 hours or as soon as possible from the time of the incident. In addition, it is necessary to report the incident to the nearest police authorities within 24 hours and provide a police report describing the details of the loss. This is necessary to file any claims under the policy. In conclusion, effective and efficient communication with all parties involved is essential in the claims procedure for identifying and assessing cargo damage. This will help to ensure a smooth process and reach a satisfactory resolution. Thank you for watching this segment and stay tuned for the rest of our training video..

Step 2 Upon receipt of the Provision Notice of Claim (PNOC), the Insurer shall at its option decide the case to be assigned to the Appointed Adjuster The Role of Claims Adjusters Claims Adjusters ensure that one's insurance company pays for any losses you suffer. They can inspect property damage claims and collect information from all parties involved. They then determine how much they should pay each, interviewing witnesses and examining damage when necessary..

Claims Documents Claim Letter to the Insurance Company Commercial Invoice & Packing List Bill of Lading / Airway Bill Delivery Receipt Bad Order Certificate / Warehouse Receiving Report/Temp Log Ship’s Master Marine Note of Protest Police Report / Incident Report Duly receipted claim filed against the carrier or responsible party Photographs of the Damaged Cargo Any other document which can help in support of the loss Original Copy of the above must be submitted.

Step 3 After the cargo has been inspected by the assigned adjuster The Insured shall submit an endorsement of the damaged cargo to the insurer for immediate disposal, proceeds of which shall be payable to the Insured for the account of the loss. (This should not be construed an admission of liability on the part of the Insurer but for the purpose of mitigating or reducing the amount of loss). Cargoes that cannot be disposed due to safety or patent reasons, a certificate of destruction will be submitted or an eyewitness from Insurer or Client representative is present during destruction of cargo, to avoid charging of provisional salvage..

[Audio] Once the final report from the Appointed Adjuster is received, the insurer will confirm the validity of the claims and provide a settlement offer. If the claims are not eligible for compensation, the insured will be notified via email and a formal denial letter within the same timeframe. Step 5 requires the Insurer to deliver the settlement check within 20 working days after receiving and confirming the signed offer letter from the authorized representative of the Assured. These steps complete the process for identifying and assessing damage to containerized cargo, ensuring a smooth and efficient process for all parties involved..

[Audio] When dealing with damage to containerized cargo, having proper documentation is essential for the claims process. It is crucial to promptly obtain all necessary documents, including the original policy, shipping invoices and specifications, and the Bill of Lading. These documents will provide a clear understanding of the extent of the loss or damage. In some cases, a survey report or other evidence may also be necessary. If the estimated cost of damage is less than €5000, a survey may not be required, but it is still important to provide photographic evidence. Including the landing account and weight notes at the final destination will also be helpful in the claims process. It is also important to keep records of any correspondence with carriers and other parties involved in determining liability for the loss or damage. By following these steps and providing the necessary documentation, the claims process can be expedited and resolved in a timely manner..

[Audio] There is always a risk of damage or loss when cargo is loaded into a container. Therefore, it is crucial for employees to know the proper steps for identifying and assessing damage to the cargo. This starts with obtaining all necessary documents, such as the bill of lading and cargo manifest, to have a complete understanding of the loaded contents. To ensure that all parties involved are aware of the situation and can take necessary actions, it is important to notify the carriers, port/airport authorities, and other bailees. A joint survey should be conducted with the carriers or their representatives to determine the cause of damage. This should be done immediately if any apparent damage or loss is found. In cases where the condition of the goods is uncertain, clean receipts should not be given without a written protest. It is also the responsibility of the assured and their agents to take measures to minimize the loss and protect their rights against carriers, bailees, or other third parties. This includes filing claims for any damaged or missing packages and submitting a priced claim for any actual loss or damage found during the survey. By following these steps, employees can ensure that all necessary parties are informed and proper measures are taken to minimize damage and protect any necessary rights..

[Audio] To properly identify and assess cargo damage in containerized shipments, there are several crucial steps that must be taken. The first step is to obtain all necessary documents, such as the delivery receipt and other relevant shipping documents. These will provide important information for the claims process. It is important to notify all involved parties, including carriers, shippers, and bailees responsible for the cargo. A joint survey should then be conducted with representatives from all parties to accurately determine the cause of the damage. It is essential to document all findings during the survey. Once the cause of damage has been established, a claim should be submitted with a priced estimate and any pertinent information. It is important to do this promptly to expedite the claims process. If delivery is made by container, the responsible official should immediately examine the container and its seals for any damage or irregularities. If found, they should be noted on the delivery receipt and any defective or irregular seals should be kept for further identification. Any loss or damage that was not initially apparent should be reported to the carriers or bailees within three days of delivery. It is also recommended that consignees or their agents familiarize themselves with the regulations of the port or airport authorities at the port or airport of discharge. By following these steps, any cargo damage in containerized shipments can be effectively identified and assessed, helping to minimize potential losses and ensure a smooth claims process..

[Audio] In this presentation, we will be discussing how to identify and assess damage to containerized cargo. One important step in dealing with cargo damage is obtaining proof of the damage. This is necessary for filing a claim and receiving compensation. Therefore, it is crucial to secure evidence of damage as soon as it occurs and you are notified. For physical damage, having visual proof is highly beneficial in understanding the extent, cause, and reasoning behind the damage. Once proof has been gathered, it is important to immediately inform relevant parties. This includes your cargo insurance company, the shipping line, and anyone else who had the cargo during transit, as well as the shipper or purchaser. It is important to note that both the shipper and exporter should be notified if there is damage. Other parties involved in the shipment should also be informed. By following these steps, you can ensure efficient handling of cargo damage and increase the chances of a successful claim..

[Audio] Today, we will be discussing the steps for identifying and assessing cargo damage in containerized cargo. This is an important aspect of cargo surveying and requires the use of various tools and instruments. The first step is to obtain all necessary documents, such as the bill of lading and packing lists. It is important to have a clear and accurate record of the cargo before conducting the survey. Once the documents are obtained, the next step is to notify all involved parties, including the shipper, consignee, and any other relevant parties. The third step is to conduct a joint survey with the involved parties in order to identify the cause of damage and document it. The fourth step is to submit a priced claim based on the damages found during the survey. This is important to ensure fair compensation for any cargo damage. Now, let's discuss the tools and instruments used in cargo surveying. The type of survey being conducted will determine which equipment will be used. Cargo surveying involves a variety of tools and instruments, including measuring tools such as tape measures, calipers, rulers, square tools, and weighing scales. Visual inspection tools such as a digital camera, magnifying glass, and flashlight are also essential. In conclusion, the proper use of tools and instruments is crucial in the process of identifying and assessing cargo damage. These tools allow for accurate inspections and documentation, ensuring fair compensation for any damages..

[Audio] Slide number 13 will cover the necessary testing instruments and safety equipment for identifying and assessing cargo damage in containerized cargo. These tools are crucial for ensuring the safety of the cargo and the surveyors involved in the inspection process. The first instrument we will discuss is the moisture meter, which measures moisture content and is important for items sensitive to humidity, such as wooden goods and boats. The thermometer is used to check temperature conditions in containers, particularly for consumable items, pharmaceuticals, and electronics. The ultrasonic thickness gauge measures material thickness and is useful for metal containers and boat/ship hull plates. This allows surveyors to identify potential damage or weak areas that may impact cargo safety. The ultrasonic hatch testing instrument is also essential in checking the tightness of cargo holds to prevent leaks or spills. Gas detectors are used to detect any escaping gases or fumes from certain types of cargo to ensure the absence of dangerous chemicals. The silver nitrate test detects chloride presence in ship cargo holds or storage areas, ensuring cargo integrity and safety. In terms of safety and protection, surveyors must use personal protective equipment (PPE) such as gloves, safety boots, high-visibility vests, hard hats, and safety glasses in potentially hazardous or cramped conditions. In some cases, cargo handling equipment like forklifts, pallet jacks, or cranes may be necessary to move heavy or awkwardly packed goods for inspection. These testing instruments and safety equipment are essential for accurately identifying and addressing any cargo damage..

[Audio] We will now move on to slide number 14. Here, we will discuss the important topic of documentation and recording tools for identifying and assessing cargo damage in containerized cargo. As previously mentioned, obtaining necessary documents and notifying involved parties are crucial steps in this process. Having the right tools, such as a digital camera or smartphone, is essential for documenting and recording the cargo's condition. These devices allow for easy and efficient capture of photos or videos, which are vital for reporting purposes and can serve as concrete evidence in case of disputes. Along with digital recording tools, physical or digital inspection checklists and notebooks are also important to have. These checklists ensure that all critical aspects, from packaging to labeling, are covered during the cargo survey. They serve as a guide to ensure no important details are missed. By utilizing these tools, we can accurately and thoroughly document and record the condition of the cargo. This allows us to identify the cause of any damage and submit a priced claim to protect our company's interests. It also promotes transparency and fairness for all parties involved. Let's now move on to our final slide to wrap up our discussion on identifying and assessing cargo damage..

Thank You. Oceanus Marine LTD. Office: No. 2, Apartment 1 Triq ir-Rebha, Gzira, GZR1300 info@oceanus-marine.com www.oceanus-marine.com.

[Audio] As our presentation comes to a close, let's discuss the necessary steps for identifying and assessing damage to containerized cargo. This is crucial for those in the maritime industry, whether you are an inspector, surveyor, or consultant. The first step is to obtain all relevant documents, including shipping and cargo documents, in order to properly assess the damage. It is also important to notify all parties involved in the cargo's journey, such as the shipping company and cargo owners, for a smooth and efficient process. A joint survey is a crucial step in identifying and assessing cargo damage. This involves the cooperation of all parties to thoroughly inspect the cargo and determine the extent of the damage. Following the survey, it is vital to determine the cause of the damage, which could include factors such as mishandling, weather conditions, or defects in the container itself. The final step is to submit a priced claim with detailed documentation and evidence of the damage, including any incurred expenses. For all your maritime inspection, surveying, and consulting needs, please keep in mind that Oceanus-Marine is here to assist you. Contact us at info@oceanus-marine.com or visit our website at www.oceanus-marine.com for further information. Thank you for joining us today and for your attention throughout this presentation. We hope that the information provided on slide number 16 has been informative and useful for your professional endeavors. Have a great day..