Mancom report

[Audio] Good afternoon everyone, welcome to this presentation on our information technology report..

[Audio] We have made significant progress in our IT initiatives, achieving notable wins and gaining valuable insights. However, we are not without challenges, as there are roadblocks that need to be addressed, and we require help to overcome them. Our agenda outlines these key areas, where we currently stand, what we've accomplished, and what assistance we need to move forward..

[Audio] Our vision aims to create an environment where everyone has easy access to information through centralized systems, enabling efficient work and ensuring accurate and reliable reports are produced. We also want to build an infrastructure that supports the goals of McAsia Foodtrade Corporation..

[Audio] Our mission is to build a comprehensive technology infrastructure, establish and maintain an effective operational system, deliver quality, prompt, cost-effective and reliable technology services, and have an environment where data is not just a resource but a strategic asset that drives data-driven decision-making..

[Audio] The IT department's primary objective is to ensure the uninterrupted functioning of McAsia Foodtrade Corp.'s technological infrastructure, while also supporting business operations and fostering digital innovation. The key objectives encompass ensuring optimal system performance, safeguarding sensitive information, providing timely technical assistance, accommodating organizational growth, and embracing cutting-edge technologies to enhance productivity..

[Audio] In our IT department, we manage costs effectively by optimizing resource utilization and balancing technology investments with the organization's financial goals. This involves identifying areas where we can reduce expenses while still meeting business needs. We ensure compliance with industry standards and legal obligations related to data management, privacy, and technology usage. We foster collaboration among teams by integrating various tools and platforms, promoting smooth communication and file sharing. We develop disaster recovery and business continuity plans to minimize disruptions caused by unforeseen events. Additionally, we provide employee training and development programs to equip staff with the necessary skills to utilize new technologies, maintain security best practices, and optimize their productivity through technology tools..

[Audio] The IT department has achieved notable milestones in its endeavors, culminating in the successful implementation of the ticketing system and email migration. These advancements have enhanced internal communication and optimized workflows. Furthermore, the IT team has undergone restructuring, with defined roles and responsibilities assigned, and key performance indicators established to gauge its effectiveness..

[Audio] The IT team has implemented various projects to improve our information technology infrastructure. One notable achievement is the implementation of our ticketing system on April 8th, 2025. This system enables efficient management and tracking of IT requests and issues. Comprehensive training sessions were conducted prior to its implementation to ensure a smooth transition. Moreover, we successfully migrated our email system to a new cloud-based platform, mcasiafoodtrade.ph, on April 14th, 2025. As part of this process, we also forwarded our company's Gmail accounts to the new email address. This change enhances our email security and reliability. Furthermore, we have restructured our IT team to align with our organizational goals. Specific roles and responsibilities have been defined, along with key performance indicators and measurable targets for each team member. Currently, we are re-implementing and configuring our anti-virus software to ensure optimal protection against malware and other cyber threats. Similarly, we are re-configuring our existing firewall to maintain a robust defense against unauthorized access..

[Audio] The IT department has successfully created and implemented various IT policies and procedures. These include shared services policies and procedures, computer security and repair policy, technical support policy and procedures using our ticketing system, email usage policy, request for remote access to company system policy and procedure, backup and recovery policy and procedure, laptop acquisition policy and procedure in collaboration with Human Resources, and CCTV review policy in collaboration with Human Resources, pending for signature. Additionally, we are discussing the SAP standard re-implementation framework with Accounting, although there is no definitive start date yet..

[Audio] The IT department has several upcoming projects aimed at enhancing the organization's IT infrastructure. These projects include the installation of CCTV cameras at the Apo Extension Office, the introduction of Office 365 with cloud app access, the implementation of a disaster recovery system with a backup site, the upgrade of file server storage, and the upgrade of servers. Furthermore, there are pending reports on SAP cost benefit analysis and IT cost savings analysis..

[Audio] The IT department has achieved several significant wins, including the successful implementation of its ticketing system, which has improved response times and customer satisfaction. The department has also migrated its email system to a new cloud-based platform, enhancing security and reliability. Furthermore, the IT team has been restructured, with clear roles and responsibilities established, and key performance indicators put in place to measure progress. These changes have enabled the IT department to provide more effective support to its users..

[Audio] The successful delivery of IT projects implies completing them on time, within budget, and meeting the required specifications. This guarantees that our organization derives the anticipated benefits from its investment in information technology. The enhancement of security entails safeguarding our organization's data and systems against threats by establishing and maintaining robust security measures. This encompasses preventing cyberattacks or mitigating their effects if they occur. Cost reduction stems from implementing IT solutions that minimize operational expenses, enabling us to allocate resources more effectively. By accomplishing these objectives, we illustrate the significance of IT within our organization..

[Audio] The IT department aims to identify process bottlenecks by recognizing inefficiencies or roadblocks in IT processes through project analysis or operational monitoring, which leads to improvements in workflows. The department also strives to understand system performance by gaining a deeper understanding of how IT systems behave under different loads and identifying areas for optimization or potential failure points. Furthermore, the IT department learns from failures by analyzing unsuccessful IT projects or operational incidents to understand the root causes and prevent similar issues in the future. Additionally, the department seeks to understand department needs by gaining insights into the needs and expectations of different departments regarding IT services and using this understanding to tailor IT solutions and communication..

[Audio] We have encountered some roadblocks in our IT operations. The WMS and AD Server has been experiencing technical difficulties, resulting in server hang-ups. This has caused disruptions to our daily activities. Additionally, we need to reconfigure our IT security measures to ensure the integrity of our systems. Furthermore, we require a disaster recovery plan to be put in place, should any unforeseen circumstances arise. We are seeking support from the President and MANCOM members to help us overcome these challenges..

Thank you. Asom c Foodtrade Corporation.