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[Audio] Welcome to the training on how to complete the MAF Request Form for tenders. In this session, we willl follow an eleven‑step process that mirrors the form itself. By the end, you'll know which sheet to use, what to enter, what evidence to attach, and how to avoid common errors that delay approvals..
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[Audio] Open the MAF workbook. It contains four sheets. Choose the one that matches your scenario. For Resellers, pick from four types: Reseller for on‑prem or hardware, Reseller plus First‑Year Technical Support, Cloud for SaaS, or Cloud under Universal Credits for PaaS and IaaS. If you're dealing with existing support contracts, use Support Renewal. If the tender is for Oracle Linux or Oracle VM, use the Linux sheet. If the tender requires delivery via a Field Delivery Support partner, use the Field Delivery Support sheet. Selecting the right sheet first prevents rework later..
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[Audio] Enter the end user's full legal name in English and in the local language exactly as shown in the tender. Add the full address and the country, again in English and the local language. Select whether the end user is public or private sector. These items must match the tender with no spelling changes or abbreviations. Any mismatch can cause validation delays..