LINUX POS ACTIVATION & DEPLOYMENT GUIDE. www.tractionapps.co.
POS Front & Back Views of a Linux POS. Business Creative Service and Solutions.
www.tractionapps.co. Ensure Merchant Support App is installed on your android device & create a login (email & address) Click on Merchant Support App icon to proceed. Click on Sign In icon to proceed.
www.tractionapps.co. Enter your registered email as Login ID Enter your registered password as the Password Note: The password must be user@tractionapps.co (e.g samuel@tractionapps.co) otherwise, you won’t be able to map the POS.
www.tractionapps.co. Ensure the Downloading Data message at the top changes to Data download completed before you proceed otherwise terminal activation will fail Click on Terminal icon to proceed Note: Ensure you log out of the app after each day work If the app shows INVALID AUTHORIZATION, logout and login.
www.tractionapps.co. Click on Deployments icon to proceed Scan or input the POS Serial Number Click on - select terminal type - drop down & select Traction One Enter the Generated Activation Code Click SEARCH to proceed Note: Maintain the uppercase for the activation code Ensure the scanned or inputted serial matches the device serial number POS serial number is at the back of the POS Activation code expires after 48 hours, please do not let this happen because resolution is not instant Invalid Activation Code error pops up if wrong code is inputted.
www.tractionapps.co. Click on Deployments icon to proceed Scan or input the POS Serial Number Click on -select terminal type- drop down & select “Traction One for Android or Hybrid device and Traction Pro for Linus device” Enter the Generated Activation Code Click SEARCH to proceed Input the business name or login email (i.e phoneNo@ompy.ng) to earch for the business Note: Maintain the uppercase for the activation code Ensure the scanned or inputted serial matches the device serial number POS serial number is at the back of the POS.
www.tractionapps.co. Input the business name or login email (i.e phoneNo@ompy.ng) to search for the business Click on the displayed business details (e.g Joshjem Enterprise 0813473050@ompy.ng as displayed) to proceed Note: Make sure the details display match the customer’s details.
www.tractionapps.co. Fill the deployment details; Input the Merchant Address > State > Local Government > ISP (sim type) > Phone number of the SIM card & Select store (main) Click on Select store from image to upload to take the picture of the business office directly from the app Note: Serial Number, Terminal Type, Business name, Email address and Generated Activation Code are pre-filled.
www.tractionapps.co. Click on phone camera to take the store picture and upload the picture Click on submit icon to proceed.
www.tractionapps.co. Deployment form has been updated message pops up upon successful submission Click on back to go out to the app.
www.tractionapps.co. >Select 4 to access the ADMIN menu Enter Admin Menu password 000000 Press the Green Button to proceed.
www.tractionapps.co. Scroll to DOWN PARA using the down arrow button Press the Button 4 to select DOWN PARA POS shows message PARAMS DOWNLOAD OK!!! Upon a successful download Press the Red button to go back to MAIN MENU page.
www.tractionapps.co. How to initiate key refresh.
www.tractionapps.co. How to carry out transactions on a Linus POS.
www.tractionapps.co. How to carry out transactions on a Linus POS.
www.tractionapps.co. How to carry out transactions on a Linus POS.
www.tractionapps.co. How to carry out transactions on a Linus POS.
www.tractionapps.co. How to carry out transactions on a Linus POS.
www.tractionapps.co. Issue Resolutions Support POS is not powering up Make sure POS battery is connected properly. Ensure the POS is fully charged Escalate to POS operations team POS screen is not responsive or hanging Restart the POS Escalate to POS operations team POS is not reading card Remove the card and insert it properly Escalate to POS operations team POS is not showing network Ensure SIM is well inserted in the right orientation Ensure there is a good network reception at the premises Restart the POS Escalate to POS operations team Invalid email & password at login Make sure the inputted email and password are correct Ensure the O in the password is in uppercase Escalate to POS operations team No user found at login The inputted email or password is wrong Ensure the correct email & password are correct Escalate to POS operations team Invalid activation code during Terminal mapping Check the inputted activation code Ensure to follow the right case Escalate to POS operations team Expired Activation Code Escalate to the POS operations to engage the technology team for resolution.
www.tractionapps.co. Issue Resolutions Support Error! Network error at parameters download and key refresh Poor network in the premises Ensure the inserted sim card is properly placed. Restart the POS. Retry. Escalate to POS operations team Time out during key refresh Poor network in the premises Ensure the inserted sim card is properly placed. Restart the POS. Retry. Escalate to POS operations team Error 76 during transaction Try another card. Escalate to POS operations team Not sufficient funds during traction The inputted amount is more than the amount on the card Try another card Invalid amount during test transaction Increase the inputted amount Escalate to POS operations team Incorrect PIN during transaction Ensure the correct PIN is inputted Escalate to POS operations team POS not print receipt after transaction Bad printer Escalate to POS operations team Blank receipt print during print out Expired paper roll, try another paper Escalate to POS operations team Transaction is not reflecting on the wallet Ensure the login details (email & password) belong to the customer Escalate to POS operations team Wrong business name on the POS receipt Confirm the registered business name merchant submitted during onboarding Escalate to POS operations team.
Thank You.