Scene 1

a.
Work in pairs. Find ten items of clothing.

b.
Work in small groups. You have two minutes to complete all the gaps below. If you want, you may use

words from Task 1a. However, you may not use any word more than once.

- Name 3 more items that a person wears when the weather is very cold.

- Name 3 more items that a person wears when the weather is very hot.

- Name 3 more items that a person wears for a formal event, like a wedding.

- Name 3 more items that a person wears to do sports.

- Name 3 more items that a person wears as accessories (not clothes).

c.
Discuss the items below with your classmate:

• Describe what you are wearing today.

• Choose three items that you are wearing today. Describe how you got these items.

“I bought this T-shirt in Bangkok. The 
weather was very hot, and I asked the shop 
assistant if he had any light T-shirts …”

“I got this watch from my brother. It was a 
gift for my birthday three years ago …”

Language for … clothes shopping 
Published by Macmillan Education Ltd.© Macmillan Education Limited 2020.

Scene 2

a.
When you’re shopping for clothes, it’s important to get the right size. You need to check the size for

specific parts of the clothes. Look at the picture below and choose the correct names for these parts.

b.
Imagine that you are in a clothes shop. Below, there are four common situations. Decide which

situation best describes the short conversations. (For now, don’t worry about the missing words.)
• You buy an item

Shop assistant: Ok. Well, if you need anything, just ask.

Shop assistant: Yes, they’re in the sportswear 
(2) on the second floor.

Language for … clothes shopping 
Published by Macmillan Education Ltd.© Macmillan Education Limited 2020.
Image credit: Getty Images/iStockphoto

Parts: waist / collar / leg(s) / chest / sleeve(s)

Scene 3

Customer: Excuse me, have you got this in another 
(3) ? I need a Medium.

Shop assistant: Yes! I’ll get one from the storeroom.

Customer: Excuse me, can I 
 (4) this on?

Shop assistant: Of course! The changing rooms are at the back of the shop, on the left.

Customer: Can I try on these shoes, please?

Shop assistant: Yes, of course! What size do you 
 (5)?

Shop assistant: How’s the size for you?

Customer: Hmm. They’re a little tight. Have you got a 
(6) size?

Customer: Can I try on these trousers, please?

Shop assistant: Sure! 
 (The customer goes to the changing room and tries on the trousers.)

Customer: The legs are ok, but the waist is a little loose. Have you got a 
(7) size?

Shop assistant: Great! You’ll find the cash register near the front door.

Scene 4

Customer: Hi! 
(The customer hands a jacket to the shop assistant.) 
 Shop assistant: Thanks. Ok, that’s thirty-nine ninety-nine, please. Do you need a bag?

Shop assistant: Ok, that’s ten pence extra for the bag.

Shop assistant: Ok, can you just put your card in the machine and type your PIN please?

Shop assistant: Right. There you go, and your 
 (9) is in the bag.

Shop assistant: Thank you! Have a nice day!

Customer: I’d like to 
 (10) this shirt that I bought last week.

Shop assistant: Ok, can I see your receipt please?

Customer: Sure! 
(The customer shows the receipt.)

Shop assistant:  Right. Would you like a 
(11) or do you want to exchange it for
another item?

Customer: I want to exchange it for a different item, please.

Scene 5

Customer: Excuse me, I think there’s a problem with the price.

Customer:  Well, you charged me the full price. But on the rack, it says that there’s a twenty percent

Shop assistant: Oh. Well, let me check. 
 (The shop assistant goes to check the price.)

Shop assistant: I’m so sorry! Yes, I forgot to type in twenty percent off!

Shop assistant: Can you just put your card in the machine again? Then, I’ll refund you.

c.
Now read each short conversation again. Fill in the gaps with the 12 words below. If you want, check the

glossary for definitions of the highlighted words.

size / bigger / try / smaller / looking / receipt / department / refund / discount / take (x2) / return

storeroom (noun, countable) a room where a shop keeps items until somebody needs them

changing room (noun, countable) a room in a shop in which people can put on clothes before buying them in

order to see whether they look good in them

tight (adjective) clothes that are tight and close against your body when you wear them

loose (adjective) loose clothes that are large and do not fit your body tightly

cash register (noun, countable) a machine with containers for holding notes and coins that shows customers in

type (verb, transitive/intransitive) to write letters or numbers using the buttons on a keyboard or a keypad

PIN (noun, countable) personal identification number: a set of four numbers that you put into a machine in

exchange (verb, transitive) if a shop exchanges something that you bought there, it allows you to change it for

rack (noun, countable) an object in a shop where clothes hang, so that customers can look at them and decide

check (verb, transitive/intransitive) to make certain of something, for example by looking at the information

Scene 6

a.
Choose the correct word or phrase to complete each gap.

1. I usually _____________ a size 42 shoe. In the UK, that’s a size 9. (use/take/have)

2. These trousers are too big for me! The legs are too long, and the waist is very _____________ . (loose /

3. It’s important to try on clothes. Sometimes, a shirt looks good on the _____________ but it doesn’t look

good when you wear it! (changing room/rack/discount)

4. Excuse me, I want to pay for this jacket. Where can I find the _____________ ? (cash register/PIN/storeroom)

5. This shirt is a little small for me. The _____________ feels very tight around my neck! (sleeve/waist/collar)

6. I bought this shirt last week but it’s too small. Can I _____________ it for a bigger size? (refund/

b.
Each dialogue below has ONE mistake. Find it and correct it.

1. Customer: Excuse me, do you got this T-shirt in a size Large?

Shop assistant: No, I’m sorry. We only have Small and Medium.

Shop assistant: Of course! The changing rooms are on the left.

Customer: No thanks, I’m just shopping.

Customer: It’s fine, thanks. I’ll buy it!

5. Customer: Hello. I want to refund this coat that I bought last week. There’s a problem with the buttons.

Shop assistant: Oh, sorry about that. Have you got the receipt?

6. Shop assistant: That’s twenty-four pounds ninety-nine, please.

Customer: Oh really? On the rack, it says that this item has a ten percent less.

Work in pairs. Decide who is Student A and who is Student B. Your teacher will give you a card for a role

play. Follow the instructions on the card. Then do the same for the second pair of cards.

Discuss the questions with your classmate:

•
In general, do you like going to clothes shops? Explain.

•
How often do you buy a new item of clothing?

•
Describe a clothes shop that you like, and another that you don’t like.

•
Do you think it’s difficult to work in a clothes shop? Explain.

Scene 7

Further questions:
•
Do you buy clothes (or shoes) online? Explain.

•
Have you ever needed to return an item of clothing to the shop? Explain.

•
In clothes shops in your country, is it more common to pay in cash or by card?

•
Describe a time when you bought an item of clothing and got a good discount.

•
Describe your favourite item of clothing that you have. Describe how/where you got this item.

Red Words
card***    cash**    chest*** 
  clothes***    coat*** 
  discount** 
  (verb) exchange***

formal event***    have*** 
  item*** 
  large***   leg***    looking*** 
  loose**   medium**

problem***    receipt**    (verb) return*** 
 shoes*** 
  shop***    size*** 
  take***

Scene 8

Student A: you are the customer
Student B: you are the shop assistant

You want to know where in the shop you can 
find shirts.

- You find a nice shirt, but on the rack, it seems too
big/small. Ask for a different size.

- You want to try on the shirt – but you need to know
where the changing rooms are.

- The shirt is still not the right size. Explain why.
Again, ask for a different size.

- Now the shirt is ok. You decide to buy it.

On the rack, it says that the shirt has a 25% discount. 
But the shop assistant has not included this discount.

You work in a big shop. Listen to the customer and 
answer his/her question.

Phase 2: The customer finds an item that he/
she likes

- Listen to the customer’s question. You need
to check in the storeroom to see if there is a
different size.

- When the customer tries on the item, speak to
him/her about the size.

- Tell the customer the price of the item.

- Ask if the customer wants a bag (bags cost an extra
25 pence).

- Ask if the customer wants to pay in cash or by card.

- Explain that the price includes the discount – the
customer has not understood the price correctly.

Scene 9

Student A: you are the shop assistant
Student B: you are the customer

- When the customer tries on the item, speak to him/
her about the size.

- Ask if the customer wants a bag. (The shop only has
paper bags, not plastic. They cost 20 pence.)

- It is now one week later. Listen to the
customer’s problem.

- Try to convince the customer to exchange the item
for a similar item from the shop.

You just want to look at the clothes, you don’t need 
the shop assistant to help you.

You find a nice pair of shoes. Ask if the shop has 
them in your size.

The shoes are not exactly the right size. Explain why. 
Ask for a different size.

Now the shoes are ok. You decide to buy them – but 
you need to know where the cash register is.

It is now one week later. The shoes are not very 
comfortable, so you want to return them. You want 
the shop to refund your money.

Language_for_Clothes_shopping_Worksheet

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