Language_for_Clothes_shopping_Worksheet

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1 Warmer

a. Work in pairs. Find ten items of clothing.

y t r a c k s u i t

s h i r t k w g j n

f o t r o u s e r s

u i c j y l z j s s

e b o k s w c b w k

z f z b s f o j e i

v a o y v r a h a r

v j a c k e t l t t

k i q s h o e s e h

b h g l o v e s r m

b. Work in small groups. You have two minutes to complete all the gaps below. If you want, you may use

words from Task 1a. However, you may not use any word more than once.

- Name 3 more items that a person wears when the weather is very cold.

- Name 3 more items that a person wears when the weather is very hot.

- Name 3 more items that a person wears for a formal event, like a wedding.

- Name 3 more items that a person wears to do sports.

- Name 3 more items that a person wears as accessories (not clothes).

c. Discuss the items below with your classmate:

• Describe what you are wearing today.

• Choose three items that you are wearing today. Describe how you got these items.

Items

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

“I bought this T-shirt in Bangkok. The weather was very hot, and I asked the shop assistant if he had any light T-shirts …”

“I got this watch from my brother. It was a gift for my birthday three years ago …”

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Language for … clothes shopping Published by Macmillan Education Ltd.© Macmillan Education Limited 2020.

gloves

T-shirt

suit

shorts

watch

clothes shopping

1

Scene 2 (37s)

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2 Text

a. When you’re shopping for clothes, it’s important to get the right size. You need to check the size for

specific parts of the clothes. Look at the picture below and choose the correct names for these parts.

b. Imagine that you are in a clothes shop. Below, there are four common situations. Decide which

situation best describes the short conversations. (For now, don’t worry about the missing words.) • You buy an item

• You find an item that you like

• You have a problem

• You enter the shop

Situation 1:

Shop assistant: Hello. Can I help you?

Customer: No, thanks. I’m just  (1).

Shop assistant: Ok. Well, if you need anything, just ask.

Customer: Ok, thanks!

Customer: Have you got any tracksuits?

Shop assistant: Yes, they’re in the sportswear (2) on the second floor.

1.

5.

4. 2.

3.

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clothes shopping

2

Parts: waist / collar / leg(s) / chest / sleeve(s)

Scene 3 (1m 8s)

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Situation 2:

Customer: Excuse me, have you got this in another (3) ? I need a Medium.

Shop assistant: Yes! I’ll get one from the storeroom.

Customer: Excuse me, can I (4) this on?

Shop assistant: Of course! The changing rooms are at the back of the shop, on the left.

Customer: Can I try on these shoes, please?

Shop assistant: Yes, of course! What size do you  (5)?

Customer: Size nine, please.

(The customer tries on the shoes.)

Shop assistant: How’s the size for you?

Customer: Hmm. They’re a little tight. Have you got a (6) size?

Customer: Can I try on these trousers, please?

Shop assistant: Sure! (The customer goes to the changing room and tries on the trousers.)

Shop assistant: How’s the size?

Customer: The legs are ok, but the waist is a little loose. Have you got a (7) size?

Shop assistant: How’s the size?

Customer: Perfect! I’ll (8) it!

Shop assistant: Great! You’ll find the cash register near the front door.

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clothes shopping

3

Scene 4 (1m 43s)

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Situation 3:

Shop assistant: Hello!

Customer: Hi! (The customer hands a jacket to the shop assistant.) Shop assistant: Thanks. Ok, that’s thirty-nine ninety-nine, please. Do you need a bag?

Customer: Yes, please.

Shop assistant: Ok, that’s ten pence extra for the bag.

Customer: Ok.

Shop assistant: Cash or card?

Customer: Card, please.

Shop assistant: Ok, can you just put your card in the machine and type your PIN please?

Customer: Ok.

Shop assistant: Right. There you go, and your (9) is in the bag.

Customer: Ok, thanks!

Shop assistant: Thank you! Have a nice day!

Customer: You too!

Situation 4:

Customer: I’d like to (10) this shirt that I bought last week.

Shop assistant: Ok, can I see your receipt please?

Customer: Sure! (The customer shows the receipt.)

Shop assistant: Right. Would you like a (11) or do you want to exchange it for another item?

Customer: I want to exchange it for a different item, please.

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clothes shopping

4

Scene 5 (2m 20s)

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Customer: Excuse me, I think there’s a problem with the price.

Shop assistant: Oh, why?

Customer: Well, you charged me the full price. But on the rack, it says that there’s a twenty percent

(12).

Shop assistant: Oh. Well, let me check. (The shop assistant goes to check the price.)

Shop assistant: I’m so sorry! Yes, I forgot to type in twenty percent off!

Customer: That’s ok.

Shop assistant: Can you just put your card in the machine again? Then, I’ll refund you.

Customer: Great. Thanks.

c. Now read each short conversation again. Fill in the gaps with the 12 words below. If you want, check the

glossary for definitions of the highlighted words.

size / bigger / try / smaller / looking / receipt / department / refund / discount / take (x2) / return

Glossary:

storeroom (noun, countable) a room where a shop keeps items until somebody needs them

changing room (noun, countable) a room in a shop in which people can put on clothes before buying them in

order to see whether they look good in them

tight (adjective) clothes that are tight and close against your body when you wear them

loose (adjective) loose clothes that are large and do not fit your body tightly

cash register (noun, countable) a machine with containers for holding notes and coins that shows customers in

shops how much they have to pay

type (verb, transitive/intransitive) to write letters or numbers using the buttons on a keyboard or a keypad

PIN (noun, countable) personal identification number: a set of four numbers that you put into a machine in

order to use your bank card

exchange (verb, transitive) if a shop exchanges something that you bought there, it allows you to change it for

something of a similar type or value

rack (noun, countable) an object in a shop where clothes hang, so that customers can look at them and decide

if they want to buy them

check (verb, transitive/intransitive) to make certain of something, for example by looking at the information

again or by asking someone

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clothes shopping

5

Scene 6 (3m 9s)

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3 Language in Use

a. Choose the correct word or phrase to complete each gap.

1. I usually _____________ a size 42 shoe. In the UK, that’s a size 9. (use/take/have)

2. These trousers are too big for me! The legs are too long, and the waist is very _____________ . (loose /

tight / small)

3. It’s important to try on clothes. Sometimes, a shirt looks good on the _____________ but it doesn’t look

good when you wear it! (changing room/rack/discount)

4. Excuse me, I want to pay for this jacket. Where can I find the _____________ ? (cash register/PIN/storeroom)

5. This shirt is a little small for me. The _____________ feels very tight around my neck! (sleeve/waist/collar)

6. I bought this shirt last week but it’s too small. Can I _____________ it for a bigger size? (refund/

exchange/check)

b. Each dialogue below has ONE mistake. Find it and correct it.

1. Customer: Excuse me, do you got this T-shirt in a size Large?

Shop assistant: No, I’m sorry. We only have Small and Medium.

2. Customer: Can I try this out please?

Shop assistant: Of course! The changing rooms are on the left.

3. Shop assistant: Can I help you?

Customer: No thanks, I’m just shopping.

4. Shop assistant: How’s the size?

Customer: It’s fine, thanks. I’ll buy it!

5. Customer: Hello. I want to refund this coat that I bought last week. There’s a problem with the buttons.

Shop assistant: Oh, sorry about that. Have you got the receipt?

6. Shop assistant: That’s twenty-four pounds ninety-nine, please.

Customer: Oh really? On the rack, it says that this item has a ten percent less.

4 Communication

Work in pairs. Decide who is Student A and who is Student B. Your teacher will give you a card for a role

play. Follow the instructions on the card. Then do the same for the second pair of cards.

5 Discuss

Discuss the questions with your classmate:

• In general, do you like going to clothes shops? Explain.

• How often do you buy a new item of clothing?

• Describe a clothes shop that you like, and another that you don’t like.

• Do you think it’s difficult to work in a clothes shop? Explain.

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clothes shopping

6

Scene 7 (3m 56s)

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Further questions: • Do you buy clothes (or shoes) online? Explain.

• Have you ever needed to return an item of clothing to the shop? Explain.

• In clothes shops in your country, is it more common to pay in cash or by card?

• Describe a time when you bought an item of clothing and got a good discount.

• Describe your favourite item of clothing that you have. Describe how/where you got this item.

Red Words card*** cash** chest*** clothes*** coat*** discount** (verb) exchange***

formal event*** have*** item*** large*** leg*** looking*** loose** medium**

problem*** receipt** (verb) return*** shoes*** shop*** size*** take***

tight** wedding***

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7

Scene 8 (4m 19s)

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Role play 1

Student A: you are the customer Student B: you are the shop assistant

Phase 1: You enter the shop

You want to know where in the shop you can find shirts.

Phase 2: You find an item that you like

- You find a nice shirt, but on the rack, it seems too big/small. Ask for a different size.

- You want to try on the shirt – but you need to know where the changing rooms are.

- The shirt is still not the right size. Explain why. Again, ask for a different size.

- Now the shirt is ok. You decide to buy it.

Phase 3: You buy an item

You want to pay in cash.

Phase 4: You have a problem

On the rack, it says that the shirt has a 25% discount. But the shop assistant has not included this discount.

Phase 1: The customer enters the shop

You work in a big shop. Listen to the customer and answer his/her question.

Phase 2: The customer finds an item that he/ she likes

- Listen to the customer’s question. You need to check in the storeroom to see if there is a different size.

- When the customer tries on the item, speak to him/her about the size.

Phase 3: The customer buys an item

- Tell the customer the price of the item.

- Ask if the customer wants a bag (bags cost an extra 25 pence).

- Ask if the customer wants to pay in cash or by card.

- Give the customer his/her change.

- Say goodbye in a nice way.

Phase 4: The customer has a problem

- Listen to the customer’s problem.

- Explain that the price includes the discount – the customer has not understood the price correctly.

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clothes shopping

Teacher’s Notes

8

Scene 9 (5m 14s)

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Role play 2

Student A: you are the shop assistant Student B: you are the customer

Phase 1: The customer enters the shop

Ask the customer if he/she needs help.

Phase 2: The customer finds an item that he/ she likes

- Listen to the customer’s question. You need to check in the storeroom to see if there is a different size.

- When the customer tries on the item, speak to him/ her about the size.

Phase 3: The customer buys an item

- Tell the customer the price of the item.

- Ask if the customer wants a bag. (The shop only has paper bags, not plastic. They cost 20 pence.)

- Ask if the customer wants to pay in cash or by card.

- Say goodbye in a nice way.

Phase 4: The customer has a problem

- It is now one week later. Listen to the customer’s problem.

- Ask to see the receipt.

- Try to convince the customer to exchange the item for a similar item from the shop.

Phase 1: You enter the shop

You just want to look at the clothes, you don’t need the shop assistant to help you.

Phase 2: You find an item that you like

You find a nice pair of shoes. Ask if the shop has them in your size.

You want to try on the shoes.

The shoes are not exactly the right size. Explain why. Ask for a different size.

Now the shoes are ok. You decide to buy them – but you need to know where the cash register is.

Phase 3: You buy an item

You want to pay by card.

Phase 4: You have a problem

It is now one week later. The shoes are not very comfortable, so you want to return them. You want the shop to refund your money.

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clothes shopping

Teacher’s Notes