Cost of services Upselling / unnecessary services Time to manage vendor relationship / monitoring / co-ordination.
Risk of continuity of services (can drop off with short notice) Needs to be internally managed Gamble on skill-set Narrow scope of service.
Recommendation. Recruit FTE through the selected IT vendor * (reliability-readiness-skills-trust- continuity check) to start ASAP.
KNOWLEDGE TRANSFER. Mindmap. Approach To risk. Ontology.
Acquire Knowledge. Structure K & defragment. Review & optimise.
Technology selection Example. What we should have done.