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Scene 1 (0s)

Cost of services Upselling / unnecessary services Time to manage vendor relationship / monitoring / co-ordination.

Scene 2 (19s)

Risk of continuity of services (can drop off with short notice) Needs to be internally managed Gamble on skill-set Narrow scope of service.

Scene 3 (35s)

Recommendation. Recruit FTE through the selected IT vendor * (reliability-readiness-skills-trust- continuity check) to start ASAP.

Scene 4 (59s)

KNOWLEDGE TRANSFER. Mindmap. Approach To risk. Ontology.

Scene 5 (1m 12s)

Acquire Knowledge. Structure K & defragment. Review & optimise.

Scene 6 (1m 41s)

Technology selection Example. What we should have done.