Jollibee Group Food Fraud Prevention Module for Vendors

Food Fraud Prevention for Vendors in Jollibee. Ensuring quality, safety, and trust..

[Audio] Topic Outline Introduction to Food Fraud Jollibee's Food Safety Framework Definition and types Food Safety & Quality Management System (F-S-Q-M-S) Economic impact Food safety culture Risks to safety and brand reputation Vendor requirements and standards Prevention and Compliance Collaboration and Assessment Good Manufacturing Practices (G-M-P--) Communication with Jollibee teams HACCP implementation Training and knowledge sharing Risk assessments and vulnerability analysis Progress monitoring Traceability and documentation Testing and audits Food fraud prevention plans.

[Audio] Learning Objectives Define Food Fraud Assess Impact Understand what food fraud is and why it poses critical risks to Jollibee's operations Recognize how food fraud affects product safety, brand reputation, and customer trust Know Requirements Apply Compliance Identify Jollibee's specific food fraud prevention standards for all vendor partners Learn practical methods to comply and actively support Jollibee's food safety culture Food fraud is the deliberate and intentional substitution, addition, tampering, or misrepresentation of food, food ingredients, or food packaging for economic gain It poses critical risks to Jollibee's operations, including product safety issues, brand reputation damage, and loss of customer trust It's crucial to understand the impact of food fraud and recognize how it can affect Jollibee's business Jollibee has specific food fraud prevention standards that all vendor partners must comply with Actively supporting Jollibee's food safety culture and applying practical compliance methods is key to mitigating food fraud risks.

[Audio] Understanding Food Fraud Chapter 1: The threat, the impact, and why prevention matters Food fraud is a serious threat that can have significant impacts on public health, consumer trust, and business reputation. This presentation will explore the nature of food fraud, its potential consequences, and the importance of prevention efforts. The supply chain illustration highlights the complex journey food takes from farm to table, where vulnerabilities can arise. Understanding the scope and scale of food fraud is crucial for developing effective mitigation strategies. We'll dive into real world examples and data to underscore the need for vigilance and proactive measures..

[Audio] What is Food Fraud? Intentional Deception Deliberate substitution, tampering, or misrepresentation of food products for economic gain Common Forms Adulteration with cheaper ingredients Counterfeit products and packaging False labeling and origin claims Undeclared substitutions Global Supply Chain Threat Affects consumer health, brand integrity, and market trust worldwide Food fraud is the intentional deception and misrepresentation of food products, often for economic gain. Common forms include adulteration with cheaper ingredients, counterfeit products and packaging, false labeling and origin claims, and undeclared substitutions. This is a global supply chain threat that can affect consumer health, brand integrity, and market trust worldwide. Food fraud is a serious issue that undermines the integrity of the food system. Consumers deserve transparency and honesty about what they're purchasing and consuming. As an industry, we need to be vigilant in detecting and preventing food fraud through robust quality control, supply chain traceability, and collaboration across the sector..

[Audio] Why Food Fraud Matters to Jollibee Brand Promise Safety & Quality Risks "Bringing the joy of eating to everyone" is built on unwavering customer trust and confidence Food fraud directly compromises product safety standards and quality consistency Reputation Impact A single fraud incident can damage Jollibee's reputation across all global markets instantly Jollibee's brand promise is to bring the joy of eating to everyone, which is built on unwavering customer trust and confidence Food fraud directly compromises product safety standards and quality consistency, posing serious risks for Jollibee A single food fraud incident can instantly damage Jollibee's reputation across all its global markets Protecting the brand's reputation and customer trust is critical for Jollibee, which is why addressing food fraud is so important.

[Audio] The Need for Food Fraud Prevention in Supply Chains Complex Supply Chains Global Reach Multiple points of interaction create vulnerabilities for fraudulent activities. Increased international sourcing escalates exposure to diverse fraud risks. Protecting Jollibee Proactive > Reactive Safeguards brand integrity, consumer safety, and business continuity. Prevention is significantly more cost effective than remediation. Mandatory Compliance Meeting regulatory standards and industry requirements is non negotiable. The modern food supply chain is incredibly complex, involving numerous stages from raw material sourcing to final product delivery. This complexity, while enabling global trade, also creates multiple vulnerabilities that can be exploited for food fraud. Globalization further compounds these risks, as products cross borders and involve a wider array of suppliers, making oversight more challenging. For Jollibee, preventing food fraud is paramount. It's not just about protecting profits; it's about safeguarding our brand integrity, ensuring consumer safety, and maintaining business continuity. A single fraud incident can have devastating consequences. Investing in proactive prevention measures is a strategic decision. These measures are far more cost effective in the long run than dealing with the aftermath of a fraud incident, which can include recalls, legal battles, and reputational damage. Furthermore, robust prevention programs are essential for regulatory compliance and meeting stringent industry standards, ensuring that Jollibee operates within legal and ethical frameworks globally..

[Audio] Chapter 2 Jollibee's Framework & Requirements Jollibee's framework and requirements are the foundation for our business strategy and operations This chapter will outline the key elements of our framework, including our mission, values, and core objectives Understanding this framework is crucial for aligning our efforts and ensuring we deliver on our commitments to customers We'll cover the specific requirements that guide our decision making and shape the way we do business This lays the groundwork for the more detailed discussions in the chapters ahead.

[Audio] Food Safety Framework Chapter 2: Jollibee's comprehensive approach to fraud prevention Jollibee has developed a comprehensive food safety framework to ensure the quality and integrity of their products This framework covers all aspects of their operations, from sourcing and procurement to production and distribution Key components include robust supplier vetting, rigorous quality control measures, and advanced monitoring technologies The goal is to proactively identify and mitigate any potential food safety risks or fraudulent activities By taking a holistic approach, Jollibee is able to uphold the highest standards of food safety and consumer trust.

[Audio] Jollibee's Food Safety Culture Expert Network Over 700 trained food quality champions and advocates deployed across the entire organization globally Continuous Learning Ongoing education and certification programs ensure all partners maintain the highest standards Recognition Programs "Food Safety Heroes" honored for exceptional commitment during challenging situations and crises Jollibee has built a strong food safety culture across its global organization We have over 700 trained food quality champions and advocates deployed worldwide to uphold the highest standards Ongoing education and certification programs ensure all Jollibee partners maintain expert level food safety knowledge We have recognition programs to honor our "Food Safety Heroes" employees who go above and beyond to ensure food safety, even in challenging situations This culture of food safety excellence is critical to delivering the high quality, delicious Jollibee experience our customers expect.

[Audio] Food Fraud Prevention as a Core Program Global Standards Risk Based Audits HACCP, GMP, GAP, GAHP, ISO22000, FSSC22000 alignment Digital monitoring from suppliers through retail locations FSQMS Integration Continuous Improvement Embedded in Food Safety & Quality Management System Data driven insights and preventive action protocols Food fraud prevention is a critical component of an effective food safety and quality management system It should be fully integrated into the overall FSQMS, not treated as a separate program Alignment with global food safety standards like HACCP, GMP, GAP, GAHP, ISO22000, FSSC22000 is essential Implement a risk based auditing approach to monitor suppliers and locations across the supply chain Use data analytics and continuous improvement processes to drive insights and preventive actions.

[Audio] Vendor Requirements for Food Fraud Prevention Policy Compliance Full adherence to Jollibee's Food Safety & Quality policies, participating in all scheduled audits and inspections Transparent Sourcing Complete traceability documentation for all ingredients, materials, and finished products throughout the supply chain Training Participation Active engagement in certification programs, workshops, and continuous education initiatives Immediate Reporting Prompt notification of any suspected fraud, quality deviations, or supply chain anomalies Jollibee has strict food safety and quality policies that all vendors must fully comply with Vendors must participate in scheduled audits and inspections to ensure compliance Full traceability documentation is required for all ingredients, materials, and finished products throughout the supply chain Vendors must actively engage in certification programs, workshops, and continuous education initiatives to stay up to date Vendors must promptly notify Jollibee of any suspected fraud, quality deviations, or supply chain anomalies.

[Audio] Chapter 3 Implementation & Compliance This chapter focuses on the critical steps of implementation and compliance. Implementing the new policies and processes we've discussed will be key to driving real change. We need to ensure full compliance across the organization to realize the benefits. I'll outline the key activities and milestones for a successful implementation, as well as how we'll monitor and enforce compliance. The implementation plan lays out the timeline, resources, and responsibilities for rolling out the new system. Compliance will require ongoing training, auditing, and consequences for non adherence. We need to make sure everyone understands their role and is held accountable. With strong execution and commitment to compliance, we can make this transformation a success..

[Audio] Compliance Guide Chapter 3: Practical steps vendors must take to meet Jollibee standards This slide provides an overview of the key practical steps vendors must take to meet Jollibee's compliance standards. It features an image of a modern, high quality food manufacturing facility, highlighting the importance of having robust quality controls and a clean production environment. The title "Compliance Guide" and the chapter number indicate this is part of a larger guide on meeting Jollibee's requirements. The content will likely cover specific actions and processes vendors need to implement to demonstrate they can reliably produce food products that meet Jollibee's quality and safety standards..

[Audio] Steps for Vendors preencoded.png Implement GMP & H-A-C-C-P Establish Good Manufacturing Practices and H-A-C-C-P across all operations and facilities preencoded.png Maintain Traceability Keep detailed, accurate records and traceability systems for every product batch and ingredient source preencoded.png Conduct Risk Assessments Perform regular internal audits and comprehensive risk assessments to identify vulnerabilities early preencoded.png Engage in Training Continuously train staff on new standards and best practices to ensure ongoing compliance Implementing Good Manufacturing Practices (G-M-P--) and Hazard Analysis Critical Control Points (H-A-C-C-P) is crucial to ensure consistent quality and safety across all operations and facilities. Maintaining detailed, accurate records and traceability systems for every product batch and ingredient source is essential for accountability and transparency. Using tamper evident packaging and implementing secure supply chain logistics with verification protocols helps protect the integrity of the products. Performing regular internal audits and comprehensive risk assessments is key to identifying vulnerabilities early and addressing them proactively..

[Audio] Food Fraud Prevention Framework A robust framework is essential to proactively protect against food fraud, ensuring the integrity and safety of our products. preencoded.png Management Review Regularly evaluate framework effectiveness and drive continuous improvement. preencoded.png Vulnerability Assessment Identify and evaluate potential fraud risks within the supply chain. preencoded.png Monitoring & Verification Establish ongoing surveillance to track supply chain integrity. preencoded.png Documentation & Communication Maintain thorough records and ensure transparent information sharing. preencoded.png Preventive Measures Implement controls and safeguards to mitigate identified vulnerabilities. preencoded.png Corrective Actions Develop and implement protocols for responding to fraud incidents..

[Audio] Quality and Microbiological Testing Compliance Testing Protocols Adherence to Jollibee's specified microbiological and quality testing methodologies (for example, pathogens, allergens, chemical residues). COA Submission Timely submission of Certificates of Analysis (C-O-A--) for all raw materials and finished products, detailing testing results. Supplier Management Implementation of robust internal quality control systems and proactive communication regarding any deviations or non conformances. Frequency & Standards Compliance with mandatory testing frequencies and meeting Jollibee's stringent quality and safety performance benchmarks. Quality and microbiological testing are critical to ensuring the safety and compliance of Jollibee's food products. We adhere to Jollibee's specified testing methodologies for pathogens, allergens, and chemical residues to meet their high standards. Timely submission of Certificates of Analysis (C-O-A--) for all raw materials and finished products is essential to demonstrate our testing results. We have robust internal quality control systems and proactively communicate any deviations or non conformances to Jollibee. We comply with mandatory testing frequencies and meet Jollibee's stringent quality and safety performance benchmarks..

[Audio] Sample Food Fraud Prevention Program & Plan Identify high risk ingredients and suppliers Implement controls and preventive measures Ongoing surveillance and testing protocols Establish response procedures when fraud is detected Maintain traceability and audit trails Develop staff education programs.

[Audio] Example: vaccp in Action Product Focus: Extra Virgin Olive Oil Identified Vulnerabilities Critical Control Points High value, complex global supply chain, and ease of adulteration (for example, with cheaper oils, mislabeling origin). Raw material receipt at processing plants Blending and packaging facilities Distribution and import/export checkpoints Mitigation Measures Monitoring Activities Mandatory Certificates of Authenticity (CoA) Continuous analytical testing of batches Approved supplier qualification & audits Unannounced supplier site inspections Advanced analytical testing (for example, NMR, GC-FID) Verification of digital traceability records.

[Audio] Sample Food Fraud Prevention Plan A-B-C Food Manufacturing Co. ABC Food Manufacturing Co. is a dedicated supplier of processed chicken products. Our comprehensive Food Fraud Prevention Plan ensures the integrity and safety of our entire supply chain. Scope All raw materials (chicken, seasonings, packaging) and finished products. Quality Manager, Supply Chain Head, Production Manager, Food Safety Officer. Food Fraud Team Vulnerability Assessment Schedule Quarterly reviews of high risk ingredients and annual comprehensive assessment. Chicken breast (substitution risk) High Risk Materials Identified Organic seasonings (mislabeling risk) Premium oils (adulteration risk) Approved supplier list with annual audits Mitigation Controls Certificate of Analysis (CoA) required for each batch DNA testing for chicken authenticity (monthly random checks) Third party lab verification for organic claims Monitoring Daily supplier documentation review, random product testing program. Annual plan review, immediate updates when new risks are identified or regulations change. Review & Update.

[Audio] Creating a Food Fraud Prevention Plan preencoded.png Assemble a Cross Functional Team Include quality, supply chain, operations, and food safety experts to ensure comprehensive perspectives. preencoded.png Conduct Vulnerability Assessment Identify high risk ingredients, suppliers, and evaluate historical fraud incidents in your specific category. preencoded.png Prioritize Risks Rank identified vulnerabilities based on their likelihood and potential impact, focusing on the highest risk areas first. preencoded.png Develop Mitigation Strategies Establish robust supplier qualification criteria, define clear testing protocols, and create essential documentation requirements. preencoded.png Implement Monitoring Systems Set up ongoing surveillance procedures and establish verification checkpoints throughout the supply chain. preencoded.png Document and Communicate Create a clear written plan with defined responsibilities and ensure all relevant personnel are thoroughly trained. Review and Update Regularly Schedule periodic reviews (at least annually) and update the plan promptly when new risks or regulations emerge..

[Audio] Chapter 4 Collaboration & Assessment. Chapter 4.

[Audio] Collaboration and Communication Proactive Engagement Regular Training Work closely with Jollibee's Quality Management teams, maintaining open lines of communication and regular updates Attend vendor specific workshops, webinars, and certification programs to stay current on requirements and best practices Share Best Practices Culture of Integrity Contribute insights and lessons learned with the vendor community to strengthen the entire supply chain network Foster accountability and ethical practices throughout your organization from leadership to front line staff Collaboration and open communication are key to working successfully with Jollibee's Quality Management teams Maintain regular updates and stay in close contact to ensure alignment and address any issues proactively Continuously invest in training and professional development to keep up with the latest requirements and best practices Share insights and lessons learned with the wider vendor community to strengthen the entire supply chain Foster a culture of integrity and accountability throughout your organization, from leadership to frontline staff Ethical practices and strong values are essential for building trust and long term partnerships.

[Audio] Knowledge Assessment Chapter 4: Test your understanding of food fraud prevention.

[Audio] Quiz: Test Your Food Fraud Prevention Knowledge Define the Threat Identify Requirements What is food fraud and why does it pose significant risks to Jollibee's business operations? Name three key vendor requirements that help prevent food fraud in the supply chain. Technology Role Response Protocol How does digital monitoring technology help detect and prevent food fraud incidents? What immediate actions should you take if you suspect food fraud in your supply chain? Take a moment to consider your answers before reviewing the correct responses on the next page.

[Audio] Answers & Discussion Question 1: Food Fraud Definition Question 2: Vendor Requirements Food fraud is intentional deception in food products—substitution, adulteration, or misrepresentation—that risks consumer safety and erodes brand trust. Key requirements include: compliance with audits, maintaining complete traceability, participating in training programs, and immediate reporting of concerns. Question 3: Digital Monitoring Question 4: Reporting Protocol Digital systems provide real time data collection and analysis to detect anomalies early, enabling rapid response before issues escalate. Immediately notify Jollibee Quality Management with detailed information. Document findings and isolate affected products. Food safety is everyone's responsibility..

[Audio] Chapter 5 Next Steps. Chapter 5. Next Steps.

[Audio] Commitment to excellence and partnership.

[Audio] Your Role in Protecting Jollibee's Brand and Customers Critical Mission Food fraud prevention is essential to ensuring food safety and maintaining customer trust globally Rigorous Standards Jollibee's comprehensive requirements demand unwavering vendor commitment and complete transparency Collaboration Power Compliance and active partnership ensure a safe, high quality supply chain for all stakeholders Shared Promise Together, we uphold Jollibee's commitment to bringing joy through safe, quality food experiences Jollibee's brand and customer trust are our top priorities Food fraud prevention is critical to ensuring food safety globally Jollibee has rigorous standards that demand full vendor transparency and commitment Compliance and active partnership across the supply chain are key to delivering safe, high quality experiences Together, we uphold Jollibee's promise to bring joy through safe, quality food.

[Audio] Let's Work Together for Food Safety Excellence Commit Today Pledge your dedication to Jollibee's food fraud prevention standards and best practices Participate Actively Engage fully in all training sessions, audits, and continuous improvement initiatives Report Immediately Food safety is everyone's responsibility—speak up at the first sign of concern Thank You Your partnership is vital to Jollibee's continued global success and growth Today, we're excited to discuss how we can work together to achieve food safety excellence at Jollibee. We're asking all our partners to make a commitment to our food fraud prevention standards and best practices. Actively participating in all training sessions, audits, and continuous improvement initiatives is crucial. Remember, food safety is everyone's responsibility. If you see any concerns, please report them immediately. Your partnership is vital to Jollibee's continued global success and growth. We appreciate your dedication. To join our food safety program or get in touch with our quality management team, please use the buttons provided..