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IT INDUCTION. A black background with white text Description automatically generated.

CONTEXT. Agenda. Introduction to IT Department. IT Policies and Security Awareness.

AGENDA : The induction process typically covers essential information and procedures that new employees need to know when joining an organization. While the specific content may vary depending on the company and industry..

Introduction to IT Department : The IT department manages the company's technology infrastructure, including networks, servers, and hardware devices. This involves ensuring that systems are Operating efficiently, securely, and reliably to support business operations. The IT department provides technical support to employees, assisting them with troubleshooting issues, resolving software or hardware problems, and addressing IT-related queries. IT oversees the selection, implementation, and maintenance of software and applications used across the organization. This includes productivity tools, business software, and custom applications tailored to specific needs..

IT Policies and Security Awareness : IT plays a critical role in safeguarding the company's digital assets from cyber threats such as malware, phishing attacks, and ransomware. This involves implementing security measures, conducting regular audits, and educating employees about best practices for cybersecurity. Avoid using easily guessable patterns such as sequential numbers or keyboard patterns (e.g., "123456" or "qwerty"). Aim for a password length of at least 15 characters Use a combination of uppercase and lowercase letters, numbers, and special characters to create a complex password that is difficult for attackers to guess. always try to keep them in bitwarden.

Access and Authentication : There will be some specific access to tools where we can access as per the requirement. simultaneously we need to understand the importance of the privileges. MFA is a security method that requires users to provide two or more forms of identification before granting access to a system or application. Provides an additional layer of security beyond traditional username and password authentication..

Hardware and Equipment : Primary computing devices provided to employees for work tasks Additional hardware such as tablets, desktop computers, or specialized equipment provided based on job roles and requirements..

IT Support : Helpdesk Ticketing System: Users submit support requests via an online portal. below is the URL https://helpdesk.genzeon.com/ Each request is assigned a unique ticket number for tracking purposes. Users can monitor the status of their tickets and communicate with IT support staff..

Q&A Feel free to ask any questions you may have.

Thank you all for your participation your attention and engagement are greatly appreciated..