ISO 9001:2015 Quality Awareness Training

[Virtual Presenter] I.S.O. 9001:2015 Quality Awareness Training. ACGL.

[Audio] On a daily we hear about quality. But what is Quality? Quality simply means meeting customer requirements consistently. Through the right colour, product performance, and delivery every time. Quality is built into the processes and not just inspection of products..

[Audio] What is I.S.O.? I.S.O. stands for International Organization for Standardization. They develop international best-practice standards that is used worldwide to ensure consistency and confidence in products. Their certifications are accepted globally as benchmark of the quality of your processes..

[Audio] What are Standards? Standards are the agreed way of doing things to ensure consistency and safety, that can in turn reduce variation and errors within your proceses..

[Audio] What does I.S.O. 9001:2015 Mean? I.S.O. – International Standard Organization. 9001 refers to the Quality Management System requirements. With 2015 being their last approved version. Just to notify the latest revision will be released in 2026..

[Audio] What is Q.M.S.? Q.M.S. refers to the Quality Management System, that are the policies, procedures, and controls that ensures consistent quality and improvements within the system..

[Audio] Why is I.S.O. 9001 important to ACGL? Consistent paint quality means improved customer satisfaction reduced errors and waste and stronger business performance. This in turns increases our sales and revenue..

[Audio] Quality Management Principles are customer focused and ensures leadership plays their role, people are engaged, everything is done in a process-based approach manner for traceability, improvements are made, evidence-based decisions are made and relationship management is maintained with our customers and even the staff..

[Audio] Production is I.S.O. in action through controlled formulations for our products that are derived from approved Standard Operating Procedures, with every batch being traceable from raw materials to the sale of products to the customers and importantly quality checks being done throughout the production process before release to our valued customers..

[Audio] Colour shop is I.S.O. in action with calibrated machines, trained operators, verified colour accuracy and correct colour first time for our valued customers to boost customer satisfaction and rentention..

[Audio] Warehouse is I.S.O. in action with proper storage conditions, material identification and FIFO (First In First Out) and the ability to trace raw materials and finished goods within the system. This system also includes inspection of goods received and the controlled distribution of received items..

[Audio] Delivery of products is I.S.O. in action also by ensuring the customers get the correct product, proper handling and transporting is maintained and customer delivery satisfaction is is always maintained. This process can also be traced throughout the system in the event of any issues..

[Audio] Maintenance is I.S.O. in action with planned preventive maintenance to improve equipment reliability and the calibration of equipment to ensure the smooth flow of operations and that accuracy is maintained throughout the various daily process, whether it is from equipment to the infrastructure..

[Audio] Human Resources is I.S.O. in action ensuring training and competence is maintained throughout the system. Our employees are kept aware of what is going on through training and development and they always have clear roles and responsibilities that are aligned with their training and competence..

[Audio] Accounts is I.S.O. in action with controlled records with accurate documentation and the supporting of audit and compliance to financial rules and regulations..

[Audio] Sales and Marketing is I.S.O. in action with clear customer communication, accurate product information to interested clients, and the obtaining and recording of customer feedback for continued improvement..

[Audio] With that said everyone with ACGL has a role to play in I.S.O., whether it is is to follow procedures, record our work accurately, report problems and suggest improvements to our system. Whatever we do daily has an impact on the I.S.O. system, therefore at no moment devalue your input..

[Audio] In order for Continual Improvement, we must learn from issues, correct issues and prevent the recurrence and improve the processes continuously daily..

[Audio] I.S.O. is everyone`s responsibility from the bottom to the very top, I.S.O. is what helps us control how work is done and achieve our goal of customer satisfaction..

[Audio] We build quality into every process at ACGL and have a commitment to excellence..