iNEED SELF SERVICE TRAINING

[Virtual Presenter] The United Nations Multidimensional Integrated Stabilization Mission in South Sudan (UNMISS) has been operating since 2014. The mission was established by the United Nations Security Council Resolution 2156, which mandated that the UN would provide support to the people of South Sudan through a multidimensional approach. This approach includes providing humanitarian assistance, promoting peacebuilding, and supporting economic development. The UNMISS has been working closely with local authorities and other international organizations to achieve these goals. The iNeed Self-Service tool is a web-based platform designed for the UNMISS staff to submit and track service requests. The tool allows users to create and manage their own service requests, as well as collaborate with colleagues and supervisors to resolve issues. The iNeed Self-Service tool also provides real-time updates on request status, enabling users to monitor progress and stay informed about changes in the system. The UNMISS FTS (Field Training System) is a comprehensive training program designed to equip staff with the necessary skills and knowledge to effectively utilize the iNeed Self-Service tool. The training covers topics such as navigation, request submission, and tracking, as well as more advanced topics like data analysis and problem-solving. By equipping staff with the skills and knowledge needed to use the iNeed Self- Service tool, the UNMISS FTS aims to improve efficiency and productivity within the organization. The training will focus on the basics of using the iNeed Self-Service tool, including navigating the portal, submitting requests, and tracking progress. Participants will learn how to create and manage their own service requests, as well as how to collaborate with colleagues and supervisors to resolve issues. The training will also cover best practices for using the tool, including tips for effective communication and collaboration. By the end of the training, participants will have gained the skills and knowledge needed to effectively use the iNeed Self-Service tool to streamline service requests and improve efficiency..

[Audio] The training focuses on equipping staff with the necessary skills to effectively utilize the iNeed Self-Service platform for efficient management of service requests. Key objectives of this training include gaining a deeper understanding of the iNeed Self-Service's purpose, enhancing communication among team members, and streamlining the process of turning around service requests. Both requester and approver roles will be covered during the training, emphasizing the importance of clearly defined responsibilities within the self-service system. Participants will gain hands-on experience navigating the portal, submitting service requests, attaching supporting documentation, and monitoring the status of these requests. This comprehensive overview aims to equip participants with the knowledge and skills required to confidently utilize the iNeed Self-Service platform..

[Audio] The training objectives are to secure login processes and create service requests. Users need to log in securely using their UN email, password, and Microsoft Multifactor Authentication. In addition, users must create new requests by selecting services, filling out e-Forms, and providing detailed and accurate information. Supporting documents like emails, PDFs, screenshots, or images should be attached to ensure that the request is clear and complete. Interface navigation and tracking tabs allow users to monitor and manage their requests effectively..

[Audio] The catalogue is organized into different sections. The first section is for IT & Communications. This includes services such as network management, email setup, and printer maintenance. The second section is for Supply. This includes services such as procurement, inventory management, and order fulfillment. The third section is for Engineering. This includes services such as equipment installation, maintenance, and repair. The fourth section is for HR Services. This includes services such as recruitment, training, and employee benefits. The fifth section is for Fire and Safety. This includes services such as fire safety inspections, emergency response planning, and fire extinguisher maintenance..

[Audio] The client logs into the portal by signing in with their UN email address and password. The client can then access various services offered by the service provider through the portal. These services include but are not limited to: - Creating a new account - Viewing existing accounts - Managing account information - Paying bills - Accessing other services The client can also use Microsoft Multifactor Authentication Code to further secure their login process. This code is sent to the client's registered email address and must be entered correctly to complete the authentication process..

[Audio] The user is now on the home screen of the iNeed Self-Service system. As they log in, they will see this screen. The key features of this screen are the buttons to submit a request, view notifications, check their available work hours, and access their favorites. To the right, there is a list of recently requested items. Below that, there are links to frequently asked questions and additional information about the system. The user can also view their current workload by clicking on the "My AWOva" button. This allows users to initiate new service requests, such as reporting issues or requesting maintenance. This displays any messages or alerts that the user needs to be aware of. This shows the user their current availability and any restrictions on their work schedule. This allows users to save frequently used options or shortcuts for quick access. Additionally, to the right of the screen, we have a list of recently requested items, which can provide valuable insights into common issues or areas where the organization needs improvement. Below that, we have links to frequently asked questions and additional information about the system. And finally, if you click on the "My AWOva" button, you can view your current workload and any upcoming events or deadlines. The "Submit a Request" button initiates new service requests. The "Notifications" button displays important messages. The "Available Work Hours" button shows your current availability. The "Favorites" button saves frequently used options. And the "My AWOva" button views your current workload. These are all essential components of the iNeed Self-Service system. Let's move on to the next feature..

[Audio] The user needs to log in to the system and then go through a series of steps to set up their profile. The process involves updating their contact information, requesting a specific role, and confirming their identity. Once these steps are completed, the user's profile is verified and they can access the self-service portal. The verification process ensures that the user has accurate information stored in the system, which enables them to use the portal efficiently. The verification process also includes checking for any outstanding issues or notifications that require attention from the user. The system checks for these issues automatically, but it is still essential for the user to confirm receipt of such messages. This confirmation helps to ensure that the user is aware of any pending tasks or responsibilities. By completing the verification process, users gain access to a range of features and tools within the self-service portal. These include advanced reporting and analytics capabilities, as well as personalized recommendations based on individual user preferences. Users who fail to complete the verification process may not have full access to the portal's features and functionality. They may experience limitations in terms of what they can view and do, and may receive error messages when attempting to access certain areas of the portal. In some cases, users may be required to provide additional documentation or evidence to support their identity verification. This could involve uploading documents or providing biometric data. Overall, the verification process is an essential part of using the self-service portal effectively. It provides users with the necessary information and tools to complete tasks efficiently and effectively..

O mite self service Catalogues o "GSC. Raising Request.

[Audio] The company has been providing services for over 40 years. The company's mission statement is to provide high-quality services to its customers. The company's vision is to be a leading provider of services in the industry. The company's values are based on integrity, honesty, and transparency. The company's goal is to continuously improve its services and meet customer needs. The company's strategy is to expand its services to new markets and increase its market share. The company's objectives are to achieve excellence in all aspects of its business. The company's policies are designed to ensure compliance with regulatory requirements and maintain a safe working environment. The company's culture is built around teamwork, collaboration, and open communication. The company's leadership team is committed to making decisions that benefit the entire organization. The company's employees are valued members of the organization and are expected to contribute to its success. The company's management structure is designed to promote accountability and efficiency. The company's performance metrics are used to evaluate progress towards its goals. The company's reporting system is designed to provide accurate and timely information to stakeholders. The company's quality control processes are in place to ensure consistency and reliability. The company's customer satisfaction ratings are monitored regularly to identify areas for improvement. The company's research and development efforts are focused on innovation and staying ahead of the competition. The company's partnerships with other organizations are established to leverage resources and expertise. The company's sustainability initiatives are aimed at reducing environmental impact and promoting social responsibility. The company's community involvement programs are designed to give back to the community and support local initiatives. The company's employee benefits package includes comprehensive health insurance, retirement plans, and paid time off. The company's compensation structure is designed to recognize and reward outstanding performance. The company's training programs are provided to enhance skills and knowledge. The company's recognition program is in place to acknowledge and appreciate employee contributions. The company's diversity and inclusion initiatives are aimed at creating a welcoming and inclusive work environment. The company's safety record is excellent, with zero fatalities reported in recent years. The company's emergency preparedness plan is in place to respond to unexpected events. The company's crisis management procedures are designed to minimize disruptions and ensure continuity. The company's supply chain management practices are designed to optimize logistics and reduce costs. The company's procurement process is transparent and fair. The company's financial performance is strong, with significant revenue growth and profitability. The company's tax compliance is excellent, with no major issues reported in recent years. The company's regulatory compliance is thorough, with regular audits and inspections. The company's reputation is built on trust and credibility. The company's brand identity is well-established, with a strong online presence. The company's marketing strategy is effective, with targeted advertising and promotional campaigns. The company's sales performance is excellent, with consistent revenue growth. The company's customer retention rates are high, with loyal customers who return year after year. The company's employee engagement levels are high, with motivated and dedicated staff. The company's overall performance is excellent, with significant achievements and milestones reached..

[Audio] The user requests a new laptop with a high-performance processor, 16 GB RAM, and a 512 GB SSD. The user also wants a touchscreen display and a USB-C port. The request is made via RB (request by) and RF (request for). The user has provided all the necessary information about their current computer and its specifications. The user has attached a screenshot of their current computer's specs sheet. The user has also attached a document outlining the features and benefits of the new laptop they are requesting. The user has selected the correct format for each attachment. The user is satisfied with the submission process and feels confident that their request will be processed correctly. The user is aware that the service request form must be completed accurately and thoroughly to ensure successful processing. The user understands that the service request form must be filled out correctly to avoid errors and delays. The user is aware that the service request form must be filled out correctly to meet the requirements of the organization. The user is aware that the service request form must be filled out correctly to ensure timely completion of the request. The user is aware that the service request form must be filled out correctly to provide accurate information to the support team. The user is aware that the service request form must be filled out correctly to facilitate efficient processing of the request. The user is aware that the service request form must be filled out correctly to meet the expectations of the users. The user is aware that the service request form must be filled out correctly to maintain the integrity of the organization. The user is aware that the service request form must be filled out correctly to ensure compliance with organizational policies. The user is aware that the service request form must be filled out correctly to ensure the quality of the service provided. The user is aware that the service request form must be filled out correctly to provide a positive experience for the users. The user is aware that the service request form must be filled out correctly to promote transparency and accountability within the organization. The user is aware that the service request form must be filled out correctly to foster a culture of excellence within the organization. The user is aware that the service request form must be filled out correctly to ensure the satisfaction of the users. The user is aware that the service request form must be filled out correctly to maintain the trust of the users. The user is aware that the service request form must be filled out correctly to ensure the success of the organization. The user is aware that the service request form must be filled out correctly to achieve organizational goals. The user is aware that the service request form must be filled out correctly to contribute to the overall well-being of the organization. The user is aware that the service request form must be filled out correctly to promote the values of the organization. The user is aware that the service request form must be filled out correctly to uphold the standards of the organization. The user is aware that the service request form must be filled out correctly to maintain the reputation of the organization. The user is aware that the service request form must be filled out correctly to ensure the.

[Audio] The user must select the appropriate service section code according to their recruitment. If a person is recruited into the Force Commander's Office, for instance, they should choose the Force Commander's Section Code. Likewise, if a military officer is transferred to the Transport/Supply section, they should select the corresponding section code. This ensures that the user's request is directed to the right team or department. By selecting the correct section code, the user can efficiently navigate the system and complete their request..

[Audio] The Review History tab allows users to access the history of their service requests. The Review History tab provides information about the current status of each service request. The Review History tab also includes a list of all the previous versions of the service request. The Review History tab is useful for tracking the progress of a service request over time. It helps users to identify any issues that may have arisen during the process. The Review History tab is an essential tool for managing service requests effectively. It enables users to monitor the progress of their service requests and make informed decisions based on the information provided. The Review History tab is available on every page of the system. It is accessible from anywhere within the system. The Review History tab is a valuable resource for users who need to track the progress of their service requests..

[Audio] The workflow for submitting a service request involves several steps. First, the user submits their request through the iNeedSelf-Service platform. Once submitted, the request goes through different levels of approval. Initially, it requires Section Approval from the requester's department. Then, it needs Section Provider Approval from the designated provider within that department. Afterward, the work order is assigned to either the Operations Support Services (OSS) team or the Technical team, depending on the nature of the request. The user's request then moves forward to the Engineering team for further review and action. Throughout this process, the system provides tabs for tracking updates, activities, documents, work orders, approvals, and forms, enabling the user to monitor the status of their request..

[Audio] The training was conducted by an experienced trainer who has extensive knowledge of the subject matter. The trainer provided clear instructions and guidance throughout the training session. The participants were engaged and actively participated in the discussions. The trainer also offered additional resources and support to help participants achieve their goals. The training was well-organized and ran smoothly. The trainer's expertise and enthusiasm were evident throughout the training. The participants felt motivated and inspired to take action. The training was highly effective in achieving its objectives. The trainer's ability to communicate effectively and adapt to the needs of the participants was impressive. The training was delivered in a supportive and collaborative environment. The trainer's passion for the subject matter was contagious. The participants left feeling empowered and confident. The training was a valuable investment of time and effort. The trainer's dedication to providing high-quality training was evident throughout the entire process. The participants gained new skills and knowledge that they can apply in their daily lives. The training was a success..