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About Us Our Values: Customer-Centric. We are China’s e-commerce platform for services. Using technology to connect consumers and merchants, our service offerings address people’s daily needs for food, and extend further to a wide range of lifestyle and travel services.. 

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We are China’s e-commerce platform for services. Using technology to connect consumers and merchants, our service offerings address people’s daily needs for food, and extend further to a wide range of lifestyle and travel services.

2010. Meituan.com launched. 2011. 2012. 2013. 2015. 

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Hotel ordering and food delivery service launched

On-time delivery service extended to fresh and non- food delivery

Donated RMB 200 million to set up a special fund for the support of medical personnel; issued contactless delivery standards; launched multiple measures for pandemic prevention & control and resumption of work and production

Delivery teams established to offer efficient and on-time food delivery services

IPO on HKEX (HKEX: 3690); bike-sharing service launched

In 2015, as the major driver of the economy, the tertiary industry contributed 50%+ of China’s GDP; over half of the Chinese population were Internet users, indicating that the internet had furthered its impact on society.

In 2020, the contribution rate of consumption to economic growth was 54.3%, maintaining the first driving force for economic growth for seven consecutive years.

50% and urban consumption became the most frequent situation in daily life.

Adapting to the Times and Accommodating the Changing Demands

Operations. Support merchants in six service areas. 

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Provide users with improved, diversified and convenient services

A bridge between Consumers and Merchants for Information and Capital Flow

Achievements Greater Responsibilities, More Patience. 

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Achievements Greater Responsibilities, More Patience

570M
user transactions per year
2,800+
cities and counties
7.1M
active merchants
subsectors
30.5
transactions/user/year
4.70M*
delivery riders
Source: Financial Statements QI 2021 and 2020

“The World’s Most Innovative Company” Meituan topped the list of “The World’s Most Innovative Companies of 2019” by Fast Company magazine The 2018 Champion was Apple Inc.. 

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“The World’s Most Innovative Company” Meituan topped the list of “The World’s Most Innovative Companies of 2019” by Fast Company magazine The 2018 Champion was Apple Inc.

Tech Innovation Honored as “The World’s Most Innovative Company”

(Unit: pcs.). 1760 1363 912 568 807 475 124. Number of patents applied. 

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Tech Innovation IP protection for increased number of patents

Deepening cooperation with Tsinghua University. Focusing on the cutting-edge technologies to support academic study. 

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Deepening cooperation with Tsinghua University

Focusing on the cutting-edge technologies to support academic study

Accumulating abundant technical expertise and fostering innovation culture

Tech Innovation Establishing industry-university-research cooperation for technological innovation

Internet + University Versatility, Expertise, Leadership 3 Training systems. 

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Internet + University Versatility, Expertise, Leadership 3 Training systems

Library Open Book Management System Wide range of physical and electronic books

KM Internal knowledge management Learning space for sharing and gaining greater experience

19,000+ tech specialists 43% masters/doctors

Organisation A Young Professional Organisation with a Learning Culture

4,200+patent inventors of which 551 applied for more than 5 patents

Do the right thing, rather than the easy thing. 10. 

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Do the right thing, rather than the easy thing

It’s about what we do and who we work with

Forging ahead, not resting on our laurels

Innovation is more practical than disruption

We should have more patience for today, if we are to have more confidence for tomorrow

One person can run fast, but a team can go farther

Corporate Culture Patience in the Long Run

4) L-$EÉ BJ*fiüm —QLILI$. Create A Better Life Technological Innovation for Convenient Services. 

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Create A Better Life Technological Innovation for Convenient Services

Customer-centric Technological Innovation Meituan is committed to serving all its consumers through continuous technological innovation. For this end, Meituan has successively launched  the Merchants App for the Blind and Customized Voice-based App for the Blind, and upgraded the car hailing services tailored for the elderly since 2019, bringing different consumer groups better and more convenient life. To date, the car hailing tailed for the elderly has started pilot operation in Shanghai and Nanjing, guaranteeing the safe and smooth travel of the elderly through a handful of functions like “one-button car hailing”, “smart voice assistant” and “children pay for parents”.

Create A Better Life Customer-Centric & Consumer Privacy Protection. 

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Create A Better Life Customer-Centric & Consumer Privacy Protection

Six Means for Information Security At Meituan, user interests always come first. Through six means including privacy protection policy, dedicated team, user ID authorization and management mechanism, etc., we strongly protect user information security.

“Phone Number Protection” When placing an order of on-demand delivery, Meituan App user can see a “Phone Number Protection” function in order details. The default is that this function is “on”. Either the merchant or the delivery rider can call the user by a temporary, virtual mobile number only. After the order is completed, the virtual number becomes invalid automatically, a way to avoid disclosure of the user’s real phone number.

Provide Assistance for Riders’ Children In 2019, Meituan launched its “The Baby Kangaroo Charity Project” to offer public welfare assistance for riders’ children suffering from severe disease, accidental injury and other difficulties. By May 27, 2021, Meituan has helped a total of 133 children, allocating over RMB 4.04 million of medical assistance for them.. 

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Provide Assistance for Riders’ Children In 2019, Meituan launched its “The Baby Kangaroo Charity Project” to offer public welfare assistance for riders’ children suffering from severe disease, accidental injury and other difficulties. By May 27, 2021, Meituan has helped a total of 133 children, allocating over RMB 4.04 million of medical assistance for them.

Keep Improving Riders’ Experience In November 2020, Meituan launched the “Fellowship Program” to improve the riders’ experience and welfare. Under the “Fellowship Program”, a total of 98 talks were organized for riders last year, further optimizing the product portfolios. The “free online diagnosis” has been launched across China, and “upgraded smart helmets” as well as “smart food cabinets” have been presented in some places on pilot. Over 5,000 pillboxes were arranged for riders.

Over 15,000 Meituan members have joined the project of monthly donation and have given assistance to all riders' children in the industry.

Create A Better Industry Improving work environment and offering more care

Training 23.76M students. 14. Offering 4605 courses. 

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Data: by the end of 2020
 In 2020, Meituan released the first digital new vocational talent growth system in the life service industry, covering 10 positions such as food delivery operators, hotel revenue managers and network-based delivery personnel. Moreover, Meituan certified China’s first batch of “food delivery operators” and “hotel revenue managers”, making the digital new professions more specialized and standardized.

Create A Better Life Cultivating and training thousands of talents to drive the digital development

Boosting Consumption To boost consumption, Meituan joined hands with many local governments to launch the “Ensured Consumption Festival” in 2020. As of March 31, 2021, the festival had been successfully held in 178 cities including Beijing and Shanghai. Consumption coupons amounted to over RMB 698 million have been issued in cooperation with 75 local governments, with remarkable achievements made in boosting consumption. Promote Development of Merchants To facilitate the development of millions of merchants, Meituan has successively launched the “Spring Campaign” Program for the Development of Millions of Stores, “Spring Campaign” Merchant Growth Campaign, and “New Catering Master” Program based on the “Spring Campaign” activities in early stage, and has presented the digital stores demonstration street in Shanghai to have all the life service merchants digitalized.. 

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Boosting Consumption To boost consumption, Meituan joined hands with many local governments to launch the “Ensured Consumption Festival” in 2020. As of March 31, 2021, the festival had been successfully held in 178 cities including Beijing and Shanghai. Consumption coupons amounted to over RMB 698 million have been issued in cooperation with 75 local governments, with remarkable achievements made in boosting consumption.
 Promote Development of Merchants To facilitate the development of millions of merchants, Meituan has successively launched  the “Spring Campaign” Program for the Development of Millions of Stores, “Spring Campaign”  Merchant Growth Campaign, and “New Catering Master” Program based on the “Spring Campaign” activities in early stage, and has presented the digital stores demonstration street in Shanghai to have all the life service merchants digitalized.

Create A Better Industry Multiple Approaches to Increase Income of Millions of Stores

Create A Better Society Attracting Millions of Riders and Fostering New Occupations. 

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Create A Better Society Attracting Millions of Riders and Fostering New Occupations

9.5 M+ riders By the end of 2020, a total of over 9.5 million riders have increased their income through Meituan, including 2.3 million riders from poverty-stricken areas. In 2020, Meituan was awarded the “National Advanced Collective in Poverty Alleviation”.

70+ new occupations New occupations have emerged one after another as the new industrial formats in the life service industry developed vigorously. According to the Report on New Formats and New Occupants in Life Service Industry in 2020, more than 70 new occupations were derived from the new industrial formats just on Meituan platform.

Create A Better Society Co-build the Urban Slow Traffic System. 

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Create A Better Society Co-build the Urban Slow Traffic System

In 2020, Meituan cooperated with the Shenzhen Municipal Government to jointly build the project of “Shenzhen Non- motor Vehicle Lane and Traffic Microcirculation” - building a non-motor vehicle lane “Blue Path” in the busy section of Futian District, Shenzhen. Data indicates that the “Blue Path” shortened the users’ riding time by 28.1% compared with bicycle lane on the same section, making the medium- and short-distance travel more efficient and faster.

Create A Better Society Cherishing the Environment for Sustainable Development. 

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Create A Better Society Cherishing the Environment for Sustainable Development

26000 recycled tires Meituan Bikes are all subject to full life cycle management. In 2020, Meituan Bikes has used 26000 recycled tires to build 10 recycled material-based synthetic courts which cover a total of 6,500 m². In the coming year, Meituan will donate at least another 10 courts.

3000+ mu ecological forests In 2017, Meituan Waimai launched the “Blue Mountain Project”. By the end of 2020, Meituan has united over 400,000 participating merchants to plant and optimize over 3,000 mu ecological economic forests. In June 2021, Meituan set up the “Blue Mountain Fund” to support sustainable development.

500,000 + charity merchants By exerting its platform advantages, Meituan has driven over 500,000 merchants to join the Charity Merchants Project and cooperated with One Foundation, building 45 playgrounds for kindergartens in mountainous areas with donations raised through merchants and users by May 24, 2021.. 

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500,000 + charity merchants By exerting its platform advantages, Meituan has driven over 500,000 merchants to join the Charity Merchants Project and cooperated with One Foundation, building 45 playgrounds for kindergartens in mountainous areas with donations raised through merchants and users by May 24, 2021.

2600+ cities and counties Meituan Select has been launched in over 2,600 cities and counties to offer consumers in low-tier cities with superior and cost-effective services and launched the “Fresh Farm Products Direct Purchase Program” in Yunnan, Jilin, Guangxi and some other places to level up farmers’ income.

Create A Better Society Facilitating Rural Revitalization and Promoting Public Welfare

Discussion and Brainstorming. New Idea - Begin. 20. 

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The underlying thought process or rationale (1) Risks/Needs: The aging problem in community. 

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The underlying thought process or rationale (1) Risks/Needs: The aging problem in community

Healthcare and Long-Term Care: With an aging population, there is a greater demand for healthcare services, including specialized care for age-related conditions such as chronic diseases, dementia, and mobility issues. Access to affordable and quality healthcare, long-term care facilities, and home-based care becomes a critical concern. Social Isolation and Loneliness: Many older adults face social isolation and loneliness, which can have detrimental effects on their mental and physical well-being. As social networks shrink due to various factors like retirement, loss of spouses and friends, and limited mobility, efforts to combat isolation and promote social engagement become necessary. Caregiving and Support: The aging population often requires support from family members or professional caregivers. The availability of caregiving resources, respite care options, and support services for caregivers becomes essential to ensure the well-being of both older adults and their caregivers. Health Promotion and Active Aging: Encouraging healthy lifestyles, promoting physical activity, providing opportunities for lifelong learning, and enabling active participation in the community can enhance the overall well-being and quality of life for older adults. Reviewer of user comments

The underlying thought process or rationale (2) Our Customers: Healthcare receivers. 

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The underlying thought process or rationale (2) Our Customers: Healthcare receivers

Patients includes inpatients and outpatients Outpatients are much more than inpatients Most of healthcare recipients reside within the community (homes or residential care homes) Holistic view to solve the aging problem We care the direct and in-direct needs of Health care receivers

11
11
Acute Hospital
non-Acute Hosptial
AED
Community

Big Picture/Holistic View Look/Measure/Think/Feel/Image/Drill/Test. 

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Big Picture/Holistic View Look/Measure/Think/Feel/Image/Drill/Test

Rationales Statistics Real stories Refine the Healthcare receivers -> include caregivers Refine the Boundary Refine the Community Refine the Marketspace Using I.T. terms - boundary test/impact analysis/

Opportunities foresee in China market Our Opportunities: Already exists. 

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Opportunities foresee in China market Our Opportunities: Already exists

Aging -> Great needs/demands Many people -> Customers Many people -> Helper/Service provider Many Manufacturer -> Helper/Service provider Customers -> have embraced the use of mobile apps Great business partners -> to join e.g. wechat, Alipay

Introduction to “WeCare” project. 25. 

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About Us Our Values: Customer-Centric. We are China’s e-commerce platform for services. Using technology to connect consumers and merchants, our service offerings address people’s daily needs for healthcare, and extend further to a wide range of rehabilitation services.. 

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We are China’s e-commerce platform for services. Using technology to connect consumers and merchants, our service offerings address people’s daily needs for healthcare, and extend further to a wide range of rehabilitation services.

Healthier life, happier you – that's what we do !

O. Operations. Support merchants in six service areas. 

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Roles Our Values: Customer-Centric. Platform provider Bridge Community builder Online Marketplace builder Facilitator/Coordinator Governance giver Monitoring Advisor Reviewer of user comments Education/Knowledge provider 經濟內循環driver. 

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Platform provider Bridge Community builder Online Marketplace builder Facilitator/Coordinator Governance giver Monitoring Advisor Reviewer of user comments Education/Knowledge provider 經濟內循環driver

Potential Services Provider Our Values: Customer-Centric. 

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Potential Services Provider Our Values: Customer-Centric

Drug delivery Healthcare equipment/service provider 代探望病人 交友(病人和病人) – peers support/care All other direct & in-direct health care provider

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Discussion and Brainstorming. New Idea - End. 31. 

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Appendix. Additional Information - Begin. 32. 

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Actions against COVID-19 Donating RMB 200 Million and Delivering 90,000 Meals free of Charge. 

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Actions against COVID-19 Donating RMB 200 Million and Delivering 90,000 Meals free of Charge

200M RMB On Jan. 26, 2020, Meituan set up a 200-million-RMB dedicated charitable fund to support doctors and nurses nationwide.
 90,000+ Up to now, we have delivered 90,000+ free meals for hospitals in Wuhan, donated 16-ton vegetables, provided 2.15 million+ free bike riding cards to frontline doctors and nurses nationwide, and render free psychological assistance service in 300+ cities.

-SdOJS • HI-ld. N. 1-1M. Actions against COVID-19 Ensuring Supply for People and Initiating Contactless Delivery. 

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Actions against COVID-19 Ensuring Supply for People and Initiating Contactless Delivery

Support Daily Life Supplies During the dark days of the coronavirus, Meituan completed 56.22 million delivery orders to hospitals nationwide. Normal life was broken, but millions of delivery riders became “ferrymen” supporting city operations.
 Promote Tech Innovation Meituan is the first to launch “No-contact Delivery” and initiated to draft group standard in order to ensure delivery safety. On May 21, Meituan’s No-contact Delivery Service Guide was filed by ISO and is expected to be applied worldwide as an authoritative direction for no-contact delivery.

Contacts Points. contact@ufriendmedia.com （Dining & Shopping） evelyn@convergenceww.com （Dining & Shopping） geyimin@meituan.com （Dining & Shopping） guanxiaoliang@meituan.com （Overseas Lodging） futian02@meituan.com （Tickets & Travel) dumenglin@meituan.com （Tickets & Travel). 

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contact@ufriendmedia.com （Dining & Shopping） evelyn@convergenceww.com （Dining & Shopping） geyimin@meituan.com （Dining & Shopping） guanxiaoliang@meituan.com （Overseas Lodging） futian02@meituan.com （Tickets & Travel) dumenglin@meituan.com （Tickets & Travel)

Key partners Wechat Pay Hua Run Capital Key Activities Ad and marketing campaigns to attract more suppliers (merchants) and consumer Providing group buy platform and services Key Resm•rces Technology Entrepreneur team Algorith m Merchants and consumers Value Propositions Meituan Delivery platform pr0vdes quick food delivery for price Custom er Relationships Customers — Food delivery , sells movie tickets and provides discounts and offers to customers who buy in bulk and provides review of restaurants Merchants — Providing food delivery servk.es Channels Delivery website and Online and offline promotions Developer tools an d APIs Custon*r Merchants Consumers Advertisers. 

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Key partners
Wechat Pay
Hua Run Capital
Key Activities
Ad and marketing campaigns
to attract more suppliers
(merchants) and consumer
Providing group buy platform
and services
Key Resm•rces
Technology
Entrepreneur team
Algorith m
Merchants and consumers
Value Propositions
Meituan Delivery platform
pr0vdes quick food delivery
for price
Custom er
Relationships
Customers — Food
delivery , sells movie
tickets and
provides discounts and
offers to customers who
buy in bulk and provides
review of restaurants
Merchants — Providing
food delivery servk.es
Channels
Delivery website and
Online and offline
promotions
Developer tools an d
APIs
Custon*r
Merchants
Consumers
Advertisers

WHAT IS MEITUAN DIANPING? A RISING "SUPER APP" THAT WANTS TO BE THE "AMAZON FOR SERVICES" $30 BILLION last round valuation World's 4th most valuable startup o Restaurant reviews & booking Food delivery Local services Movie tickets Groupon 290 million monthly active users Travel booking Vacation rental Software for small businesses Ride hailing Bike sharing NEW NEW. 

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WHAT IS MEITUAN DIANPING?
A RISING "SUPER APP" THAT WANTS TO BE THE "AMAZON FOR
SERVICES"
$30 BILLION
last round valuation
World's 4th most
valuable startup
o
Restaurant reviews & booking
Food delivery
Local services
Movie tickets
Groupon
290 million
monthly active users
Travel booking
Vacation rental
Software for small businesses
Ride hailing
Bike sharing
NEW
NEW

Movie & show tickets Ride Hailing O DiDi srv Meituan has no shortage of competitors. Food Delivery Travel booking Home rentals airbnb. 

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Movie & show tickets
Ride Hailing
O DiDi
srv
Meituan has no shortage of competitors.
Food Delivery
Travel booking
Home rentals
airbnb

Better Experience Lower Price Customer Instant Delivery Platform Merchant Efficiency Experience Business Model Cost Rider More Income More Orders Higher Job Stability & Brand Premium Security. 

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Better Experience
Lower Price
Customer
Instant
Delivery
Platform
Merchant
Efficiency
Experience
Business Model
Cost
Rider
More Income
More Orders
Higher Job Stability &
Brand Premium
Security

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Appendix. Additional Information - End. 41. 

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Introduction to	Meituan

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 contact@ufriendmedia.com （Dining & Shopping） evelyn@convergenceww.com （Dining & Shopping） geyimin@meituan.com （Dining & Shopping） guanxiaoliang@meituan.com （Overseas Lodging） futian02@meituan.com （Tickets & Travel) dumenglin@meituan.com （Tickets & Travel)