PowerPoint Presentation

[Audio] Welcome to your training on human trafficking, also known as modern-day slavery..

[Audio] At any given time, an estimated 40.3 million people are in modern slavery, including 24.9 million in forced labor and 15.4 million in forced marriage..

[Audio] Hyatt is committed to helping eradicate trafficking and believes that by partnering with Polaris, a leader in the global fight against modern slavery, we will jointly accomplish that goal. Learn more at www.polarisproject.org..

[Audio] You now have an overview of the course. Next, you will further develop your understanding about what human trafficking is. We will then learn to identify red flags and indicators of human trafficking and Hyatt's path to reporting these incidents..

[Audio] The following is one of the many quotes from a human trafficking victim. The biggest red flag was that I was a child spending a lot of time around a specific hotel for literally years. And nobody ever asked me questions, nobody ever called the police..

[Audio] Human trafficking, also known as modern-day slavery is not always easy to detect. We all have the same responsibility to identify and report human trafficking, whether you are in the front or back of the house – housekeeping or security, Restaurant or Front of House F&B, or concierge – everyone plays a role in preventing human trafficking at our properties. You may also work for Hyatt's corporate offices or a Hyatt colleague traveling to one of our many Hyatt hotels and that you too can make a difference by being vigilant. When we all work together, we ensure that people feel safe and cared for - and traffickers will know they won't get away with doing their criminal business on Hyatt properties..

[Audio] The definition of human trafficking can differ depending on what country you are in, but most countries use guidelines provided by the United Nations when creating laws pertaining to trafficking. The United Nations defines human trafficking as the recruitment, transportation, transfer, harboring, or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a person having control over another person, for the purpose of exploitation. Exploitation shall include, at a minimum, the exploitation of the prostitution of others or other forms of sexual exploitation, forced labor or services, slavery, or practices similar to slavery, servitude, or the removal of organs. The definition is complicated because this crime involves multiple components. Each of these components could be crimes on their own, but when they all occur together, they become a totally different type of crime – the exploitation of another human for profit. This is important to understand – human trafficking is a business, and traffickers are trying to make money. It is not simply a human rights abuse, it is taking away another person's human rights for financial gain. This financial piece, combined with control tactics that rob an individual of their freedom or ability to choose whether or not they want to do this work, are the defining characteristics of human trafficking..

[Audio] Polaris created a tool called the Action, Means, Purpose Model, or A-M-P Model, that separates out the different components of the definition so that it's easier to differentiate between the various elements of the crime that must be present in order for it to be considered human trafficking. In the A-M-P Model, Action includes Recruits, - Convincing someone to engage in work or forced prostitution. Harbors - Providing lodging or shelter to a victim, or keeping them in a particular place. Transports - Moving a victim from one place to another. Transfers - Selling the goods or services of a victim to a buyer. And Receives - Purchasing or obtaining the goods or services a victim provides. Means includes Force - Physical assault, sexual assault-, and confinement. Harbors - False promises about work or living conditions withholding promises wages. And Coercion - Threats of harm or deportation, debt, bondage, psychological manipulation, and confiscation of documents. And Purpose which includes Exploration - Sexual exploration in the form of forced prostitution, forced labor or services, slavery, servitude, or the removal of organs. Visualize these three columns as buckets, and there must be at least one element from each of the buckets in order for a situation to constitute human trafficking, which can include forcing someone to work or engage in commercial sex against their will. A commercial sex act is defined as a sexual act in which anything of value is given or received by the individual, such as money, goods, and/or services. For example, if someone was an addict and they had sex with someone in exchange for drugs, that would still be considered commercial sex even though a cash payment was not involved. Some countries may have different laws pertaining to human trafficking of minors. Check the laws in your country of interest for more specific information..

[Audio] How would we use the A-M-P Model to break down a situation? Imagine there is a woman whose boyfriend booked a hotel room so she could sell sex to buyers. She didn't want to do it, but he told her they needed the money and if she really loved him she would do it. He has been physically abusive to her in the past, and she knows that if she doesn't do what he tells her he could lose his temper and get violent again, so she agrees. He sets up the appointments for her and facilitates the monetary transaction between the buyers..

[Audio] It can be difficult to match a situation to the A-M-P Model, so let's break it down. In this case, the victim's boyfriend recruited his girlfriend through the use of psychological manipulation and threats of harm for the purpose of engaging in commercial sex. Convincing his girlfriend to engage in commercial sex is the action; leveraging and manipulating the love she has for him, coupled with her knowledge of his tendency to be violent toward her, are the means; commercial sex is the purpose. If it was truly her choice to engage in commercial sex, or if he had abused her without the purpose of making money through engaging in commercial sex, the crime would not be considered human trafficking, although it is still likely a crime in most countries. We will revisit the A-M-P Model and its implications for your work throughout this training..

[Audio] As you can see, human trafficking is a global crime, and it takes place in hotels all over the world. Traffickers regularly utilize hotels as venues to conduct their criminal business because the anonymity they provide and the ability to move around on a nightly basis make it easier for traffickers to avoid detection. ● Human trafficking intersects with hotels in a variety of ways, including: ● Commercial sex occurring on hotel property, ● Traffickers and/or victims use hotels when they travel to different areas, ● Victims seek shelter in hotels when they leave their trafficking situations, ● Traffickers house their victims in hotels, ● Victims may live independently at a hotel, ● Victims can be trafficked by hotels, and ● Victims can be trafficked by a hotel subcontractor..

[Audio] Victims of human trafficking and the traffickers themselves can be adults or minors, people of any nationality, and people of any gender identity. They can have diverse ethnic and socio-economic backgrounds, varied levels of education, and may be documented or undocumented..

Traffickers can work as lone individuals who entered the business opportunistically, or can be extensive criminal networks ..

[Audio] Traffickers can work as lone individuals who have entered the business of human trafficking opportunistically, much like a boyfriend forcing his partner into sex work. Or, traffickers can be extensive criminal networks like organized trans-national cartels. Some examples of traffickers include small business owners, family members, labor brokers, intimate partners, ' pimps,' gangs, diplomats, employers of domestic servants, and large factory owners..

[Audio] But while human trafficking spans all demographics, there are some particular circumstances, risk factors, and vulnerabilities that traffickers may seek to exploit. Individuals who are economically vulnerable due to homelessness, displacement after a natural disaster or conflict, or a lack of job opportunities may be susceptible to manipulation by traffickers who promise safety, stability, a job, education, or a better life. Runaway and homeless youth, as well as victims of domestic violence, sexual assault, past violence or abuse, or social discrimination, are also frequently targeted by traffickers. Additionally, foreign nationals, both undocumented and temporary visa holders, are particularly vulnerable to exploitation..

[Audio] These unique vulnerabilities also help to answer the question, why don't victims just leave their situation? In reality, it can be incredibly difficult for an individual who is experiencing human trafficking to reach out for help and self-identify as a victim. In some cases, they may not even realize that they are being exploited and victimized..

[Audio] You now know what Human Trafficking is, but how do you identify it? Next, you will learn how to identify red flags and indicators..

[Audio] As a Hyatt colleague, you have a unique ability to care for others and detect possible red flags that may indicate potential human trafficking in both traffickers and victims due to your close proximity to hotel guests and access to their rooms. We will take a look at many observable signs for you to look out for. However, not all of these indicators are indicative of human trafficking on their own..

[Audio] What do you think? Do signs that a party occurred in a room indicate human trafficking?.

[Audio] Signs that a party occurred in a room could indicate a variety of scenarios that regularly occur in hotels. If you identify these signs, you should also look for additional indicators that would suggest that there is a potential victim or victims being subjected to some form of control..

[Audio] What do you think? Are commercial sex and sex trafficking the same thing?.

[Audio] Some indicators listed in this training suggest that commercial sex may be taking place, so if you identify those signs, you should also look for additional indicators that would suggest that the potential victim in question is being subjected to some form of control, is not fully consenting to the situation at hand, or is under the age of 18..

[Audio] It is important to note that you should not rely on general stereotypes or physical appearance alone when identifying potential trafficking situations – traffickers and victims can be different genders and ages, or wear different styles of clothing. Furthermore, it should go without saying that an individual's race/ ethnicity, or how their race may or may not differ from their acquaintance's (interracial/adopted families, significant others, etc.) are not indicators of human trafficking..

[Audio] There are often barriers that make it incredibly difficult for an individual who is experiencing human trafficking to self-identify as a victim or reach out for help. When traffickers use elements of force, fraud, or coercion to exploit their victims, they are targeting specific vulnerabilities that keep their victims under their control..

[Audio] As a result, victims can feel like they are left without options, unable to leave their situations, or else they will suffer consequences that seem worse than staying with their traffickers..

[Audio] That's why your roles are so vital. Because trafficking victims are often not in a position to report their own traffickers, and without regular law enforcement presence, it is up to those of us who intersect with their experiences to be their safety nets and lines of defense. Due to the underground nature of the crime, and because trafficking victims often have limited or controlled interactions with their communities and the outside world, there are only limited opportunities to recognize and respond to potential human trafficking situations.

[Audio] There are many types of Red Flags and Indicators. We will first look at general indicators for human trafficking. Then, common indicators from traffickers, indicators for Labor Trafficking, and unique indicators you might see in your role and in the hotel environments you interact with..

[Audio] There are many types of Red Flags and Indicators. We will first look at general indicators for human trafficking. Then, common indicators from traffickers, indicators for Labor Trafficking, and unique indicators you might see in your role and in the hotel environments you interact with. Some indicators are more likely to be witnessed then others. While there are a number of general indicators, it is important to know and recognize these most common signs a victim may encounter: ● Verbal or physical abuse ● No freedom of movement or evidence of constant monitoring ● No control of money, cell phone, or ID ● Exhibits fearful, anxious, or submissive behavior, and ● There is no knowledge of current or past whereabouts If you witness any of these indicators and suspect something is wrong, please notify your manager right away..

[Audio] Additional general Human Trafficking indicators include: • Restricted or controlled communications • Dresses inappropriately given the climate • Signs of poor hygiene, malnourishment, or fatigue and • Carries multiple key cards from other hotels.

[Audio] How many indicators can you find from the following situation? The situation is broken into several pieces. Click each human trafficking indicator you see. Audio will play for each piece. Once all the indicators are highlighted, click Submit. There are 6 indicators in this situation..

[Audio] The correctly recognized human trafficking indicators are in green. You might think certain parts of the example are indicators that we didn't note as indicators. As this is an example, always be on the lookout for possible indicators as defined on the previous and future screens..

[Audio] Now that you can recognize these indicators, remember that we must use the AMP model to determine if what we know from this situation constitutes human trafficking. Because the man keeps hold of the room keys, keeps multiple room keys for various hotels, and seems to talk for the woman, the Action would be considered harboring and transporting of the victim. He also pushed the woman and is possibly not providing the proper work/living conditions she requires. Under Means, this would be considered Force and possibly Harboring and Coercion. Again, because the woman seems restricted in her ability to talk and lacks the proper clothing, under Purpose, this might be Exploitation. The indicators might be hard to associate with the AMP model and you might only associate indicators with a couple of the Action, Means, and Purpose categories. Keep your eyes open for other indicators and let security know if you suspect human trafficking or if you are unsure if human trafficking is occurring..

[Audio] You may also witness a trafficker and victim interacting, so it's important to be aware of the ways traffickers try to hide the true nature of their relationship. Here are some important things to consider, especially if you see or interact with a couple and something feels off, or you think you may have noticed one or more of the indicators we just went over. While verbal or physical abuse is a strong indicator that human trafficking may be occurring, these behaviors often happen behind closed doors. When interacting with victims in front of hotel staff, traffickers may actually exhibit the opposite behavior. Here are some examples of misleading behavior a trafficker might employ to make you think there is nothing wrong, while simultaneously exerting control over their victim:.

[Audio] Example 1 Trafficker presents as a caretaker or guardian, communicating with paternalism and/or condescension, essentially treating their adult victims like children..

[Audio] Example 2 Public reprimanding, or when a trafficker verbally punishes their victim for doing something "wrong," can frequently look like scolding and be masked as the actions of someone looking out for a person who cannot care for themselves. For example, the trafficker may apologize to staff for the potential victim's behavior and explain it as a symptom of instability, disability, or cognitive delay, such as: ● "I'm sorry, was she bothering you? She's got some mental issues and I take care of her. So many people try to take advantage of that and so I told her not to talk to anyone else unless I'm there. I'm just trying to keep her safe, you know?" ● "Did you forget to take your meds today? What did I tell you about talking to people you don't know?".

[Audio] Example 3 The potential victim may exhibit the desire to please their trafficker, so may communicate with deference and submission, such as looking down or not making eye contact when speaking, or addressing the potential trafficker as " Sir", " Daddy" or " Father.".

[Audio] Example 4 The potential victim may respond positively to affirmations from their trafficker, such as showing signs of being happy or cheerful when receiving praise..

[Audio] How many indicators can you find from the following situation? The situation is broken into several pieces..

[Audio] The correctly recognized human trafficking indicators are in green. You might think certain parts of the example are indicators that we didn't note as indicators. As this is an example, always be on the lookout for possible indicators as defined on the previous and future screens..

[Audio] Now that you can recognize these indicators, remember that we must use the AMP model to determine if what we know from this situation constitutes human trafficking. The employee noticed the woman kept looking back towards another woman and her child. When talked to by the hotel employee, the second woman would not respond. This could be restricted or controlled communication. The first woman explained that her sister can't care for herself and that is why she is helping her out. This could be the trafficker providing information that undermines the potential victim's credibility. Within the AMP model, under Action, this could be a means of harboring. Under Means, it could be Force due to the possibility of confinement. Under Purpose, there isn't enough information to categorize this as exploitation, and so this wouldn't be considered Human trafficking. Still, keep your eyes open for other indicators and let security know if you suspect human trafficking or if you are unsure if human trafficking is occurring..

[Audio] Let's now look at the indicators that relate to the trafficker, in how they restrict or control communication and how they interact with the victim. Here are some signs that could indicate that a potential victim has their communication restricted or controlled: ● Potential victim is hesitant to speak to staff directly, looks around or defers to someone else when asked questions ● Potential victim appears nervous when asked general questions about their stay ● Potential victim responds to questions with answers that seem canned or rehearsed and ● Potential traffickers provide information that works to undermine the potential victim's credibility or mental stability, especially by intervening when staff addresses the potential victim directly For example, a trafficker could say, "She's crazy, not right in the head, off her meds" Or, the trafficker could speak to the potential victim in a way that indicates the potential victim cannot care for themselves. For example, if you asked the potential victim, "What brings you to the Hyatt today?" and the potential victim seems uncertain or unable to answer, and then the potential trafficker intervenes with a response like, "Sorry about that, she's got some mental issues and gets confused. Charlene, honey, remember we came to Chicago to see my cousin?".

[Audio] Traffickers who are involved in labor trafficking have similar indicators. While there are a number of indicators, it is important to know and recognize these most common signs: ● Enduring verbal or physical abuse by a supervisor ● Being prevented from taking adequate breaks ● Living and working on- site ● Having exorbitant fees deducted from paychecks ● Not being given proper safety equipment If you witness any of these indicators and suspect something is wrong, please notify your manager right away..

[Audio] How many indicators can you find from the following situation? The situation is broken into several pieces..

[Audio] The correctly recognized human trafficking indicators are in green. You might think certain parts of the example are indicators that we didn't note as indicators. As this is an example, always be on the lookout for possible indicators as defined on the previous and future screens..

[Audio] Now that you can recognize these indicators, remember that we must use the AMP model to determine if what we know from this situation constitutes human trafficking. Another man scolded him, grabbed his arm, took the glass of water out of his hand, and dragged him out of the room. He also looked like he had not showered in a while. This constitutes verbal or physical abuse by a supervisor and being prevented from taking adequate breaks. In the AMP model, the Action would align with Recruiting and Receiving. The Means might be Force and possibly harboring and Coercion. The Purpose could be Exploitation. Keep your eyes open for other indicators and let security know if you suspect human trafficking or if you are unsure if human trafficking is occurring..

[Audio] Finally, there are several indicators that relate to a victim's or the trafficker's interactions with hotel staff and the hotel environment. While we have broken these down by different roles, there is often overlap, so the more we know about all the indicators, the better we will recognize possible human trafficking situations..

[Audio] Some indicators are more likely to be witnessed by room teams, although whatever your role is, you may be in a situation to notice an indicator. While there are a number of indicators, it is important to know and recognize these most common signs: ● Guest requests a room overlooking the parking lot or not within view of the front desk or near an exit. ● Staff observes the same female(s) on different visits with different men. ● Someone waits on-site ( e.g. in the parking lot) for a female. ● Guest shows a lack of knowledge about their surroundings and is not sure which city or state they are in. ● Young adults are abandoned or locked out on the property. ● and ● Person checking in appears distressed, coerced, or injured. If you witness any of these indicators and suspect something is wrong, please notify your manager right away..

[Audio] Additional Room Teams indicators include: ● Guest pays for hotel in cash or with a prepaid credit card. Remember, traffickers may also force their victims to take out credit cards in their own names. ● Guest makes an initial reservation for one night, but extends it day by day. ● Guest checks in alone but requests two beds, two keys, etc. ● Guest reserves multiple rooms under one name ● One person (or couple) checks in with several females. ● Guest is overly concerned with surveillance cameras or entrance policies. ● Female is dropped off and visits for only 30 minutes to one hour. ● Guest books a room with a business card but pays in cash. ● Guest attempts to rent a room for a few hours or less than a day. and ● Person checking in attempts to use a fake ID. In some sex trafficking networks, the trafficker has a " bottom," or a female who is both a victim of human trafficking and helps the trafficker control the other women in his network. Potential victims may exhibit similar signs of fear, anxiety, and/or deference toward these bottoms, although they will look more like " peers" in how they are dressed and how they interact. Signs of hierarchy and power among groups of people could indicate the dynamics of a pimp-controlled network..

[Audio] Some indicators are more likely to be witnessed by Housekeeping teams, although whatever your role is, you may be in a situation to notice an indicator. While there are a number of indicators, it is important to know and recognize these most common signs: ● The room contains excessive drugs or sex paraphernalia, or the bill includes cable TV charges for pornographic material. ● Guest frequently asks for new towels, washcloths, and/or linens. ● There is excessive foot traffic in/out of rooms or individuals hanging out in hallways or monitoring certain areas - this foot traffic also tends to look a certain way. ● There are signs that occupancy exceeded what was specified in the reservation (e.g. makeshift sleeping arrangements on floors). ● Guest rents pornography with children present. ● and ● Guest orders room service, but denies access to room for delivery. If you witness any of these indicators and suspect something is wrong, please notify your manager right away..

[Audio] Additional Housekeeping Teams indicators include: ● Guest is on an extended stay with few possessions. ● Guest is on a short stay with excessive luggage. ● Trash cans contain an excessive number of condoms. ● There are sales flyers left behind that detail suspicious magazine sales tactics. ● There is evidence of excessive drug use, alcohol use, and/or partying. ● The room contains an excessive amount of cash. ● The room contains multiple computers, pagers, cell phones, or credit cards..