HR SMT Slide NOV-2024

[Audio] We are pleased to present our Human Resources achievements and initiatives for November 2024. Our objective is to showcase the significant progress made this year towards building a top-notch HR function..

[Audio] The HR team consists of Maryam M., a dedicated and experienced HR professional with a strong background in talent management; Khit R., who plays a crucial role in maintaining a positive work environment due to her extensive knowledge in employee relations and compliance; Flora Wiis, the go-to person for recruitment and sourcing top talent, known for her excellent communication skills and ability to find the perfect fit for the company; Fidelis, who handles all compensation and benefits programs, ensuring employees are well taken care of and motivated to perform their best; Ursula, the training and development specialist, passionate about helping employees grow and succeed in their roles; and S.id H Ebibu, the HR coordinator, responsible for keeping things running smoothly and ensuring efficient and effective HR processes. The team works together to support the company's goals and create a positive and inclusive work culture..

[Audio] We have made significant progress in building our Best-in-Class HR function. Our certification of six HR business partners has been completed, and we've also paid bonuses. Additionally, our annual salary review has been successfully implemented. Looking ahead to 2024, we've set clear objectives. In terms of recruitment, we've brought on board over 80 new hires, comprising 50 employees and 31 graduates. We've also supported their onboarding, as well as internal promotions and employee relations issues, including facilitating disciplinary processes and medical referrals both within and outside the country. Furthermore, we've expanded our training programs across all departments, completing over 30 training sessions, including certifications for HR business partners and project managers, as well as directorship certificates. We've also launched workshops on change management, business simulation, and soft skills mastery to prepare leaders and managers for change. To foster a common culture, we've focused on social, financial, mental, and physical wellbeing for our employees, offering opportunities for them to explore, nourish, engage, bond, and network through 20 engagement events. Finally, we've created four new zones and appointed zone directors, resulting in a more streamlined organizational structure..

[Audio] The review period for 2024 has opened. Let's prepare to excel..

[Audio] HR governance ensures that our organization's human resources function operates effectively and efficiently by establishing clear policies, procedures, and controls. This enables us to maintain transparency, accountability, and compliance with regulatory requirements. Our HR digital space provides a secure platform for storing and managing sensitive information, ensuring data integrity and confidentiality. We have implemented robust audit policies and processes to ensure that our HR operations are regularly reviewed and audited, identifying areas for improvement and ensuring continuous quality enhancement..

[Audio] HR controls and audit demonstrate our commitment to maintaining high standards of governance and compliance. We have implemented thirty-three controls, ensuring transparency and accountability throughout our operations. Currently, we are undergoing three audits, including internal, external, and ISO standard audits conducted by Deloitte. These audits will further enhance our control environment, enabling us to identify areas for improvement and maintain our high standards..

[Audio] We have successfully aligned seven company-wide policies to our group's policies, including local travel policy, gender equality policy, competence development policy, policy against harassment, employee handbook, performance training guidelines, and others. These policies are now easily accessible through ServiceNow under the knowledge base section dedicated to HR. We are also working on aligning two other policies, namely compensation and benefits policy, and recruitment policy. Moreover, we have digitized various HR processes, such as salary advance, payroll, leave management, performance management, learning, and recruitment. An HR app is forthcoming, which will further simplify our operations..

[Audio] Our company provides various benefits to its employees, including monthly airtime and data allowance, which enables staff to stay connected and productive while on-the-go. Medical insurance is also offered, ensuring that employees receive quality healthcare when needed. Furthermore, salary advances are available through the Tigo Pesa app, providing financial assistance during times of need. Devices and home appliances are also provided, making it easier for staff to manage their daily lives. Soft loans are available through Tigo Pesa loans, offering quick and easy funding, and personal financial assistance is provided through bank loans, negotiated to a single request. These benefits demonstrate our commitment to supporting our employees' overall well-being..

Thank you.