HR Orientation

[Audio] INTRODUCTORY PERIOD For every new employee, the introductory period of employment is a trial period for both you and the Company. During this time, you are able to learn about the Company, your job, and your new surroundings. At the same time, your supervisor will assist you in learning your job. The introductory period is the first ninety (90) calendar days of employment. If you are absent from work for more than three (3) days during your introductory period, the Company may choose to extend your introductory period as necessary to give you an opportunity to demonstrate your ability to do the job..

[Audio] As an employee of Med First Primary and Urgent Care (the "Company"), you will want to know what you can expect from us and what we expect from you. The company Handbook that was provided to you with your new hire paperwork will give you that information by outlining many of our Company's current benefits, practices and policies..

[Audio] Our MISSION- shared with our providers, staff and administration is SIMPLE … EXCEED our patients' expectations..

[Audio] Med First healthcare teams provide the highest qualify care to all our patients. Regarding health we believe you need an experienced, compassionate provider which is available at ALL Med First clinics!.

Med First Model of Care. 5. Urgent Care (Expecting your Unexpected).

Med First Model of Care. 6. Occupational Medicine.

[Audio] Paul has been with company since 2016 and bought to Med First years of experience in the medical field. He previously worked as Chief Operating officer for a large HCA. Wes has been with the company since 2018 and bought years of experience to Med First from working in the Pharmaceutical Industry..

[Audio] RMS- Founders Initials.. RMS Management Team.

Med First Clinic Locations. 9. Aberdeen Albemarle Chapel Hill Emerald Isle Garner Greensboro James City Kenansville Leesville New Bern Jacksonville Raleigh Roanoke Rapids Roxboro.

Director of Operations. 10. Liza Meurlin- Eastern/Western Region Aberdeen Hampstead Albemarle Emerald Isle James City Kenansville Leesville Lillington New Bern Jacksonville (PIC) Richlands Roanoke Rapids Sneads Ferry Southport Southwest Swansboro Jacksonville (UR).

Eastern Region Org Chart –Liza Meurlin. 11. Southwest (Jacksonville) Anna Biggs, FNP Nikki Thompson, Site Coord Emerald Isle Patrick Daigle, MD Sylvia Morris, Site Coord Urgent Care (Jacksonville) Todd Harvey, PA-C Kacy McDonough, FNP Gracie Williams, Ofc Mgr Southport (Oak Island) Allison Clark, FNP Brooke Kragness, Site Coord Snead's Ferry Kelly Rich, MD Ellyse Lamont, FNP Erica Teal, Site Coord PIC (Jacksonville) Wayne Haga, MD Danielle Hayes, PA-C Angela McKay, Site Coord New Bern Jennifer Lipsky, FNP Katherine Blake, FNP Wendell Richardson, MD Robert Timmons, Site Coord Kenansville Rick Ulstad, PA-C Ashley Barnette, Site Coord Swansboro Mike Wall, PA-C Tori Boyd, FNP Margaret Bryan, Site Coord Richlands Kaylin Redinger, PA-C Ana Tobias, Site Coord James City April Durning, FNP Krystal Merideth, FNP Candice Camacho, Site Coord Albemarle Kenneth Shank, DO Sarita Guglani, FNP (PT) Katelyn Billingsley, PA-C Deneise Speight, Site Coord Aberdeen Megan Wilson, FNP Bertha Taylor-Miller, FNP (PT) Tylan Dudek, FNP (PT) Richelle Taylor, Site Coord Hampstead Josh Farmer, PA-C Amber Lawrence, FNP Mary Martin, Site Coord Leesville SC Morgan Boatwright, FNP Laura Craig, FNP CP Dunbar, MD Amanda Scott, PA-C Tara Bethea, Site Coord Lillington Shelby Tinney, FNP Rodolfo Reyes, MD Brittany Carothers, PA-C (PT) JR King, PA-C (PT) Rachel Ondek, PA-C Mat Rojas-Ubilla, Site Coord Roanoke Rapids Linda Hedges, FNP Talisa Evans, Site Coord.

Central Region Org Chart- Lynda Underwood. 12. Smithfield Corrie Hansen, FNP April Jackson, FNP Nilima Patel (PRN), FNP Jose Mahiquez, PA-C Amanda Radford - Site Coord Chapel Hill Betty Haswell, PA-C Andrea Flores, MD Karina Barrera, Site Coord Greensboro Tiffany Hickson, FNP Angela Earls, Site Coord Thomasville Sarah Larocco, FNP Tiffany Toler, Site Coord Wake Forest Maria Marshall, PA-C Joyce Ellis, Site Coord Roxboro Carrie Bowers, FNP Terri Cates, MD Amy Clark,FNP Sarah Harris, FNP Valeri Kyle, FNP Tami Lee, PA-C Sonalee Patel, PA-C Amy Long, Site Coordinator Garner Wyatt Thompson, PA-C Heather Andrews, Site Coord Morganton Misty Houston, FNP Sheila Merrill, Site Coord Raleigh Creedmoor Enid Tallmer, PA-C Melanie Hernandez Douglass, FNP (4/26) Rual Chavez, Site Coord Raleigh Six Forks Christine Han, PA-C Blaine Mahood, PA-C Catherine Brown, Site Coord Statesville Menelaos Voulgaropoulos (Dr. Mel), MD Ariel Burlingham, Site Coord.

[Audio] This is just a view of the Med First clinics! The yellow pinpoints on the map represent the Central Regions offices and the Blue pinpoints represent the Eastern/Western Region! And the Red pinpoint is our corporate office in Raleigh NC. However, it is barely visible due to the several clinics close to the corporate office. Med First has clinics generally within one hour of each otherThis helps with support, staffing and TRAINING!!.

[Audio] Call center Representatives are a VERY BIG supportive tool for all the Med Firsts clinics. When a call is not answered at a clinic it is sent over to the call center. However, it should never be abused as they are handling a HUGE call volume alongside other support responsibilities. Staff on location at clinics should answer as many calls as possible when available to do so..

[Audio] Med First takes all patient feedback seriously. If any employee receives 2 valid poor patient experience complaints the employee may receive disciplinary action including up to termination of their employment. Patient complaints are researched and resolved on an ongoing basis, and in accordance with Med First complaint management policies, and procedures HIPPA- Violations of this policy may lead to disciplinary action up to and including immediate termination..

[Audio] Calls- Please limit your personal calls to your breaks and lunch. Employee should arrive 15 minutes prior to the start of their shift. This allows time to get settled in and be ready to work at the beginning of our shift. If you are going to be absent, please notify your site manager at least 2 hours prior to the beginning of your shift at a minimum. This allows time for them to get the shift covered so we have enough staff coverage. NCNS- very serious matter, creates increased administrative burdens and emotional upset. 3 days will be considered job abandonment and will result in immediate termination. However, any NCNS is unacceptable, 1st occurrence will result in a FINAL Warning! ADP our payroll provider and is also the time keeping system used to monitor/review employee attendance..

[Audio] ADP is where you will request paid time off and where your site coordinator will approve or deny that request. While we understand the need for time away from work, not all PTO request may be approved. The manager may deny PTO due to staffing needs or other business reasons. PTO requests are granted on first come first serve basis. If, you are a salaried employee you will use PURELY HR to request time off instead, you will receive information into your company email..

[Audio] If you are having problems/issues with equipment or with your logins. Please email support, they generally respond within 2 hours. However, if you have not heard from them within 24 hours unless it is an issue that can not wait you can email the IT team directly..

[Audio] Setting you up for SUCCESS! The company provides as much training as possible to ensure that you are successful in your role. Please refer to your training schedule and monitor your email for training you will need. Training should be completed within 45 days from your date of hire. Please send in your training check off lists to HR as soon as they are completed so it can be filed. Should you not be able to attend a training please reach out to your site coordinator and work them to get it rescheduled as soon as possible..

[Audio] What is Security Awareness Training? SAT or Security Awareness Training, is to educate the employee about cyber threats, how phishing emails can be used to target employees to gain sensitive information and will demonstrate the use of the Phish Alert Button (PAB). What is the Phish Alert Button (PAB)? This is a special button that will appear in the Outlook ribbon that you would use to report an email that you consider to be a Phishing email. What is Data Protection? This discusses the best practices concerning personal information, privacy principles and the types of data that need protection. What is the Intro to AI? This is a general and brief explanation about how AI systems are used to perform human-like tasks and will touch upon cybersecurity risks and privacy implications..

[Audio] ADP is where you will view your timecard, update your deposit information, enroll in benefits (Health, Dental, Vision). Once you have set up your password please put it in a secure location. We do not have the ability to provide you the password you set up..

[Audio] The process for uploading your expenses can be found in the Teams folder under Nexonia. We use this method of reimbursements to get employees their money as quickly as possible instead of waiting for the next payroll to run..

MED FIRST BENEFITS.

[Audio] Following today's orientation, you will receive a link to the Teams folder where you can review the plan documents, summary, cost of plans to your company email. If you have any questions after reviewing the plans, please reach out to me or Molly we are happy to answer any questions you may have. You are also able to enroll in the benefits though ADP the payroll system or you can send your forms into HR. Keep in mind you have 30 days to make your elections, should you not within the 30 days you will have to wait until open enrollment..

[Audio] You will be able to view the funds Vanguard has to offer and choose the percentage you would like to contribute. More information will be provided to you close to the end of your probationary period..

[Audio] You must work a full shift the day before and after the holiday to receive holiday pay or you have requested PTO and it has been approved in advance. Employees during their probationary period are not eligible for holiday pay..

[Audio] We are here to support you and help you in anyway possible. Please reach out to us if you have any questions or concerns. We look forward to working with you!.

Questions?.

[Audio] Thank you for joining me today in HR Orientation!!.