HINO Philosophy and Code of Conduct (Eng)

[Audio] Today, we will share about hino philosophy and code of conduct for May 2026 awareness. Our key message is simple. Do the right thing, every day..

[Audio] Why are we doing this session?. First, hino Way has been updated. Second, the company is now focusing strongly on compliance and trust. Most importantly, we are still rebuilding trust today. So, every employee must act correctly in daily work..

[Audio] Let us understand what happened. On 4th March 2022, hino announced a certification misconduct related to engine testing and data. This means some test data and processes were not properly followed. This was a major turning point for the company..

[Audio] This misconduct had serious impact. Customers were affected some even faced business difficulties. Suppliers about sixty to seventy percent were close to bankruptcy. Sales were stopped, and factories were impacted globally. Financial impact is very large more than six hundred billion yen. So, we must understand. One wrong action can cause very big damage..

[Audio] Why did this happen? Main reasons are not only system problems, but behavior weak governance. Too much pressure on targets. Poor communication. People afraid to speak up. Low compliance awareness. So the real issue is behavior, not just process..

[Audio] So, what is hino way? hino way is our guide for decisions and actions. It includes hino credo, sustainability policy and code of conduct. This means in our daily work, how we decide, how we act, and how we behave must follow hino way. It is not only a document. It is the foundation of everything we do..

[Audio] These are our core values. First, Integrity. Do the right thing. This means we must be honest in our work, no shortcut, no manipulation, even under pressure. Second, Contribution. Support customers and society. This means our work must bring value, not only for company, but also for customers and the public. Third, Empathy. Respect each other. This means we treat colleagues with respect, no harassment, no ignoring problems, and we support each other. But now, it is not enough to understand these values. We must practice them every day in every decision, even small actions..

[Audio] Let's see what has changed in hino way. Before. The previous hino way focus on understanding values. Employees know the values, but not always practice them. Compliance was just a requirement. People follow rules only when needed. Speak up was optional. Some employees keep silent when they see issues. Now, the new hino way, focus on action. We must practice values every day in our work. Compliance is the foundation. Every decision must follow rules and integrity. Speak up is a must. If something is wrong, we must report. Leadership must take responsibility. Managers must lead by example and take action. The key message is very clear. Trust is built by actions, not words. This means not what we say but what we do every day builds trust..

[Audio] What do we expect from all employees? Very simple but very important. Follow laws and company rules. This means we must follow all procedures, policies, and instructions. Do not ignore rules, even if under pressure or rushing work. Be honest in your work. This means report accurate information. No hiding mistakes, no false reporting, no misleading data. No shortcut, no manipulation. This means do not take easy ways that break rules. Even small shortcuts can lead to big problems. Do your work properly. This means complete tasks carefully and responsibly. Check your work, follow process, and ensure quality. These are basic expectations, but very important. Most problems happen when we ignore these basic rules in daily work..

[Audio] If you are unsure what to do, use this simple decision check. Number one. Is it legal?. Ask yourself. Does this follow the law and company rules?. If it breaks rules or you are not sure do not proceed. Number two. Is it aligned with hino values?. Ask yourself. Is this honest? Is this the right thing to do?. Even if no one is watching, We must act with integrity. Number three. Can your family be proud? Ask yourself. If your family knows what you did, will they be proud?. If you feel uncomfortable or need to hide it. It is probably not right. If you are still not sure. Stop and ask your supervisor or HR before taking action..

[Audio] Another very important point is speak up culture. Do not keep silent. If you see something wrong. Do not ignore, do not assume someone else will handle it. Keeping silent may allow the problem to become bigger. Report to your supervisor, HR, or hotline. You have several channels. Your immediate supervisor, HR department, compliance hotline. Choose the channel you feel comfortable with. Company will protect you. The company will protect employees who report in good faith. You will not be punished for raising concerns honestly. No retaliation allowed. No one is allowed to take action against you for speaking up. If you feel any unfair treatment, report again. Remember this very important message Silence creates risk. Many past issues became serious because people did not speak up early..

[Audio] Although we have improved, we must be honest we are still not perfect. Some issues are still happening in our daily work. Data and process mistakes. For example. Not following correct procedures, skipping steps in process, incorrect or incomplete data and even small mistakes can affect quality and compliance. Unauthorized actions. For example, doing work without approval, making decisions outside authority, not following proper process. This creates risk to the company. Information misuse. For example. Sharing confidential information, taking company data without permission and using company information improperly. This can seriously damage trust. Harassment cases. For example. Disrespectful communication, ignoring colleagues' concerns, unfair treatment or pressure. This affects people and workplace culture. These issues show that compliance awareness has improved, but it is still not strong enough in daily behavior. So we must continue to improve. Every employee must take responsibility to follow hino way in daily work..

[Audio] For managers, your role is very important in building the right culture. Lead by example, managers must follow rules and act with integrity. Employees will follow what you do not only what you say. If managers ignore rules, employees will do the same. Listen to employees. When employees raise concerns listen seriously. Do not ignore or dismiss, show respect and understanding. This builds trust in the team. Encourage speaking up. Managers must create an environment where employees feel safe to speak. Say thank you when someone raises a concern. Do not blame or punish. Encourage early reporting. Take action quickly. When an issue is raised. Do not delay. Investigate and take action. Escalate if needed. Delay can make small problems become big problems. Overall, managers must create a safe and open workplace. A place where employees, feel respected, feel safe to speak up and can work with confidence This is the foundation of compliance and trust..

[Audio] Our CEO message is very clear. Compliance and integrity are critical. This means. We must always follow laws, rules, and ethical standards. No compromise. Even under pressure. Compliance is not optional. It is the foundation of our business. Trust is built every day. Trust is not built by one action. It is built slowly through daily work. But it can be lost quickly with one wrong action. So every small action matters. Every employee matters. Success does not depend only on management. Every employee plays a role. Every decision you make impacts the company. Your actions contribute to hino's reputation. Speaking up is important. CEO emphasized listening and open communication. Employees must feel safe to speak Managers must listen and take action. This is how we prevent problems early. So the overall message is success depends on all of us. Not only management but every employee in this company..

[Audio] 4th March is known as the day of new beginning. It is not just a date. It is a reminder for all of us. Reflect on the past. We must not forget what happened. The misconduct had serious impact on customers, suppliers, and the company. It reminds us why compliance is important. Learn from mistakes. We must understand why the issue happened. Not only system failure but also behavior and culture. We must learn and improve from this experience. Never repeat misconduct. This is our commitment. The same issue must not happen again. Every employee must play a role in preventing it. Act with responsibility. Every action we take matters. Even small decisions can have big impact. We must act carefully, honestly, and responsibly in our daily work. So this day reminds us that we are responsible for building a better company. We move forward together with integrity, responsibility, and commitment. Let us build a better future together..

[Audio] Before we end, let us remember the key message. Do the right thing, every day. This means in every situation, even small decisions, we must choose the right action. Compliance is everyone's responsibility. Not only management, not only HR. Every employee is responsible. Your action builds trust. Trust is not built by words. It is built by what we do every day. So, moving forward. We follow the rules , we act with integrity, we speak up when needed and we support each other. Let's build a trusted and responsible workplace together. Thank you..