HANDLING WORKPLACE VIOLENCE

HANDLING WORKPLACE VIOLENCE. By- Mr.Vikram Chandel (HR Manager).

WHAT IS WORKPLACE VIOLENCE ?.

‘ ऐसी घटनाएँ जहाँ कर्मचारियों को उनके काम से संबंधित परिस्थितियों में दुर्व्यवहार, धमकाया या हमला किया जाता है, जिसमें काम से आने और जाने सहित, उनकी सुरक्षा स्पष्ट चुनौती शामिल है। इसमें धमकी और मौखिक दुर्व्यवहार से लेकर शारीरिक हमले और यहां तक ​​कि हत्या तक शामिल है। यह कर्मचारियों, रोगियों, और रोगियों के परिजनों को प्रभावित और शामिल कर सकता है..

There are two types of Workplace Violence Violence between Patient’s relative/ Visitors and Staff Violence between within staff.

Effect of Violence against Healthcare Worker स्वास्थ्य कर्मियों के खिलाफ हिंसा अस्वीकार्य है। यह न केवल Healthcare Workers के मनोवैज्ञानिक और शारीरिक कल्याण पर नकारात्मक प्रभाव डालता है, बल्कि उनके Performance को भी प्रभावित करता है।.

.. not informing the relatives of the patient before the surgery.

किन किन वजहों से किसी हॉस्पिटल में रोगियों के परिजनों और कर्मचारियों के बिच हिंसा हो सकती है.

Why addressing workplace violence important ?. Workplace violence can cause lasting physical and psychological effects on all employees and lower the overall morale of a company. Avoidance of violence in the workplace is the responsibility of all employees, supervisors, and managers.

Casualty. ICU. CCU. Sensitive areas of Risk :. Billing department.

[Audio] Any incident/ report from staff about aggressive behavior of any particular relative/ patient/ staff. If any staff/ relatives discussing weapons or bringing them to the workplace. Visitor's Policy implemented to avoid mass gathering at CCU & ICU. 24x7 availability of Resident Medical Officer/ Physician Assistant in emergency Room to avoid delay in treating any emergency patient. Training on Effective communication is provided between proper intervals to every staff to be polite in every conversation including Security staff, Housekeeping Staff and all clinical Non Clinical staff. 24x7 availability of Bouncer in each shift to handle any violence situations between Patients and staff..

Preventive Measures. Signage has been displayed at casualty area showing ‘ स्वास्थ्य सेवा कर्मियों के खिलाफ किसी भी प्रकार की हिंसा या अस्पताल की संपत्ति को नुकसान एक गैर-जमानती दंडनीय अपराध है। ’ 24x7 availability of Bouncer in each shift to handle any violence situations between Patients and staff. Restricted area Signage has been displayed at ICU, CCU, Operation Theater area to avoid mass gathering Counseling of every in patient's relative is done. Full care is being taken to ensure that there is no delay in discharge of any patient. Availability of escape routes / physical barriers to protect staff in case of violence. Dark & Lonely places identified FMS Daily Safety round is done..

Measures to be taken to avoid violence in case of patient who needs Immediate Attention/Treatment or Brought Dead Patients..

Incident Reporting Procedures/Incident Response Team Any potentially dangerous situations must be reported immediately to a HOD or the human resource (HR) department. For handling such situation Kunal Hospital committed to constitute an Incident Response Team:.

Any incident reported will be investigated by Incident Response Team accordingly, reports can be made anonymously. ..

I hope you all will help in preventing any violence in Hospital..