Industry group Project

Business of Hospitality, Food and Leisure Management.

Group Members. Aminath Maaisha Francisca Cui Xiaofang.

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Staff professionally. Frie ndlines s Grooming Language Knowledge & skills in handling process.

Facilities of The Restaurant. A picture containing indoor, ceiling, orange Description automatically generated.

Skills of the staff. Rating Strengths Weakness Listening 4 Staff listened to all guests’ requirements patiently and carefully. Due to the noisy environment, it may sometimes cause misunderstanding. Adaptability 4 Almost all staff performed their roles well and try to work following the attributes of the brand name. In certain occasions like the embarrassing birthday celebration, some staff showcase awkwardness in activating the atmosphere. Communication 4 Hai Di Lao staff would always like to hear from their guests, and most of them are equipped with basic communication skills. Hai Di Lao staff always seem busy coping with endless guest requests, therefore guests may feel being less concerned sometimes. Creativity 4 Almost all guest requests can be fulfilled due to Hai Di Lao staff’s flexibility, like the manicure service, blanket for coat, accompanied doll, e.g. The staff’s flexibility heavily devoted to the guidelines from the restaurant itself, their staff sometimes show lack of creativity by performing their duty only under instructions. Critical Thinking 3 The staff always make balance when dealing with problems and would like to exchange satisfaction from guests by giving benefits. The staff lack their own judgement in certain occasions, and they just follow guest’s requests. Customer Service 5 This is what Hai Di Lao was famous for, its well-rounded and highly-concerned services can be seen through their additional provided items, like the hair tie, blanket, swipe, phone stand, cloths sanitizer, e.g..

Trained from the most basic knowledge to avoid any confusion Prepare handmade noodles infront of the guests by the "noodle master" Strictly trained to take good care of the old, weak and children Warm welcomes with many amenities Helps to cook the hot pot and help the customer to get the right temperature and knows origin of the ingredients Helps make a budget friendly package.

New trends in the restaurant. In order to enhance its brand influence, Hai Di Lao has introduced various of collaboration events, which includes the collaborations with Chinese traditional festival, instant food for selling in convenient stores, kitchen equipment, t-shirt, and even cosmetic products. Collaboration with the 3 rd party.

Kitchen Staff Managerial Staff Delivery staff. - Heart of the restaurant - kitchen staff assign to ensure that the dishes are correctly planed, made, and preserved. - Inform sold out item and special meals of the day..

• Issue /problems that encountered. the very long queue of waiting to be given a number and even to be seated.​ Some customers were being asked to come back for another slot ​ On weekend, we finally got out ticket lined up number of 82.

• Suggest solutions to the issue or problems that you have mentioned..