Aus oct Group

[Virtual Presenter] This is the first slide of our training and onboarding presentation for Online Travel Planner-OTP, your premier online travel agency. Our mission is to provide customers with a stress-free and personalized experience when booking their dream vacations. With over 8 years of industry expertise and cutting-edge technology, we are dedicated to delivering exceptional value and exceeding your expectations on every journey. At OTP, we offer a variety of services including customized vacation packages, seamless flight bookings, and handpicked accommodations. Our team is committed to making your travel dreams a reality. We understand that planning a trip can be overwhelming, which is why we strive to offer a seamless and stress-free booking process. Our 24/7 customer support is always available to assist with any questions or concerns. And to show our dedication to our promises, we offer a 110% money-back guarantee if we fail to deliver on our exceptional services. Our head office in Chandigarh provides the best tour packages to popular destinations such as Australia, New Zealand, Fiji, Tahiti, Bora Bora, Europe, the UAE, South East Asia, and South Korea. We also specialize in Char-Dham helicopter Yatra, private jets, and air ambulances. For our luxury clients, we offer unique and unexplored destinations around the world. Visit our website, www.otptrav.com, to explore our wide range of travel options and choose your perfect getaway. We also have a 12 night 13-day group package to Australia, specifically tailored for Indian nationals. Please refer to the package ID for more details. Thank you for joining us for the first slide of our presentation. Stay tuned for more information on our exceptional offerings and how we can make your travel dreams a reality. Thank you for choosing Online Travel Planner-OTP. Have a wonderful day..

[Audio] We will now discuss the various services and offerings provided by our online travel agency. Our agency is dedicated to providing a stress-free and convenient experience for all our customers. We understand the individual needs and preferences of each traveler, which is why we offer personalized vacation packages that include flights, accommodations, and 24/7 customer support. To ensure our customers' satisfaction, we have a 110% money-back guarantee. Our agency specializes in popular destinations, luxury travel, and unique experiences. The rates for our packages may vary depending on the travel details and confirmation of flights and visas. Let's take a closer look at the specific services included in our packages. First, we have the Mercure North hotel in Melbourne, a 4-star hotel which offers a double room, breakfast, and dinner. The price of this package includes the cost of breakfast and dinner. Next, we have the Ramada Hotel in Cairns, also a 4-star accommodation. This package includes a double room, dinner, and transfers. The total cost for this package is INR 349000 per person, including GST. Moving on to the Novotel Surfers Paradise in Gold Coast, this 4-star hotel provides breakfast, dinner, and sightseeing. The package also includes a flight with internal flight and visa for Australia, as well as GST. For our Sydney package, we have the IBIS hotel, a 3-star accommodation. This package includes a double room, breakfast, and dinner. Please note that there is an additional 5% TCS on the land package cost. We also offer special rates for children under 12 years of age, with those requiring a bed being charged at 85% of the adult rate and those without a bed being charged at 65% of the adult rate. We have a standard menu grid that offers a variety of meal options at a cost of INR 1900 per person per meal. Our lunch menu includes 2 vegetarian dishes, 1 non-vegetarian dish, dal, rice, Indian bread, salad, papad, curd, pickle, and 1 sweet dish. Our dinner menu also includes 2 vegetarian dishes, 1 non-vegetarian dish, dal, rice, Indian bread, salad, papad, curd, pickle, and 1 sweet dish. Additionally, in Melbourne, we offer a variety of sightseeing options for an enjoyable and memorable experience..

[Audio] Slide number 3 out of 9 in our training will cover the inclusion details for Cairns, Gold Coast, and Sydney. In Cairns, you will have 3 nights' accommodation with daily breakfast and dinner. Your itinerary will also include a full-day Great Barrier Reef tour, where you can experience a catamaran cruise, glass-bottom boat tour or snorkeling equipment, and a semi-submarine coral viewing tour. You will also have the opportunity to explore Kuranda with a Skyrail Rainforest Cableway, Rainforestation Nature Park, and Scenic Rail experience. Next, in Gold Coast, you will spend 3 nights in a hotel with daily breakfast and dinner. Your activities will include admission and transfers to Movie World, featuring the Wizard of Oz Experience, and Sea World. Also included is a domestic flight from Cairns to Gold Coast. In Sydney, you will have 3 nights' accommodation with daily breakfast and dinner. Your half-day city tour will cover historic landmarks such as the Rocks Area, NSW Parliament House, and St. Mary's Cathedral. You will also have the chance to see the iconic Sydney Opera House and Harbour Bridge. The tour will conclude at Darling Harbour. You will also have the opportunity to take a guided tour of the Sydney Opera House and enjoy a lunch cruise on the Sydney Showboat with an Indian vegetarian dinner. A full-day Blue Mountains tour is also included, featuring Scenic World rides, a wildlife park, and a return ferry ride. All airport transfers are also included in your package. Please note that a domestic flight from Gold Coast to Sydney and an international flight from Sydney to India are included, with an overall cost of INR 105000 per person. Stay tuned for our next slide where we will discuss the rates and other important details of our customized vacation packages..

[Audio] On Day 4 of your trip, you will have the opportunity to explore the vibrant city of Melbourne. You will arrive at Tullamarine International Airport from India and be greeted by a local representative. After a private transfer to your hotel and check-in, you will have the rest of the day to recover from jetlag or explore nearby cafes and lanes. On Day 2, you will start your day with a hearty breakfast at the hotel before heading out for a half-day Melbourne City Tour. This tour will include a guided visit to key attractions such as the Melbourne Cricket Ground, St. Patrick's Cathedral, and the Wildlife Conservation Park. In the evening, you will experience the world-famous Penguin Parade where you can witness hundreds of penguins waddling from the sea to their burrows. You will also have the opportunity to visit St. Kilda Beach and popular shopping spots like Bourke Street Mall and Queen Victoria Market. On Day 3, you will enjoy an early breakfast before embarking on a full-day tour of the Great Ocean Road, known for its stunning coastal views. You will visit iconic landmarks such as the 12 Apostles and Loch Ard Gorge, known for its shipwreck history. The day will end with a delicious dinner before returning to your hotel for an overnight stay. This concludes the itinerary for your trip to Australia. Thank you for choosing our stress-free travel agency for your travel needs. We offer customized vacation packages, flights, and accommodations with 24/7 customer support..

[Audio] The customer training and onboarding video will discuss slide number five out of nine, which focuses on the activities and experiences included in your vacation package. On day six, you can choose between a glass-bottom boat tour or a snorkeling adventure to see marine life. Morning and afternoon tea will be provided, and you will return to Cairns for an overnight stay with breakfast, lunch on board, and dinner included. The next day, you can experience the Kuranda Rainforest, starting with a transfer to the Skyrail Rainforest Cableway for a bird's eye view. After exploring Kuranda Village, you will visit the Rainforestation Nature Park for a tour, Aboriginal experience, and visit to the Koala and Wildlife Park. Then, you will take the Kuranda Scenic Railway back to Cairns for the evening, with breakfast and dinner provided. On day seven, you will fly to the Gold Coast and have the evening free to explore the beach or dine at Cavill Avenue. The next day, you will visit Warner Bros. Movie World for roller coasters, shows, and the Wizard of Oz Experience. You will return to the hotel for the night, with breakfast and dinner included. On the final day, you will visit Sea World Marine Park after breakfast..

[Audio] Today we will discuss the journey to Sydney, Australia. On day 10, there will be a flight and breakfast at the hotel. Following that, you will be transferred to the airport for your domestic flight to Sydney. Upon arrival, you will be taken to your hotel and have the rest of the evening for relaxation or exploring the city. On the next day, after breakfast, there will be a half-day guided city tour where you will see various famous landmarks. The tour will end at Darling Harbour. In the afternoon, there will be a guided tour of the iconic Sydney Opera House, followed by a unique dining experience on the Sydney Showboat Lunch Cruise. The next day, there will be a full-day excursion to the Blue Mountains National Park, with various activities included. On the final day, you will have breakfast at the hotel before being transferred to the airport for your flight back to India. It is important to note that visa approval is at the discretion of the Embassy. Our role is to assist with the process. Thank you for joining our training on our online travel agency, which offers customized vacation packages, flights, and 24/7 customer support. We specialize in luxury travel and unique experiences, with rates varying based on travel details and flight and visa confirmation. We hope you had a great time at our training and we look forward to working with you in the future..

[Audio] This training is focused on customer onboarding for our online travel agency. Our presentation will cover the details of our customized vacation packages, flights, accommodations, 24/7 customer support, and a 110% money-back guarantee. Our agency specializes in major destinations, luxury travel, and unique experiences, with rates varying based on travel details and confirmation of flight and visa. Moving on to slide number 7, we would like to bring to your attention some important information regarding additional charges and expenses that may occur during your trip. Please note that early check-in and late check-out at hotels are subject to availability and may result in additional charges. Personal expenses such as laundry, telephone calls, mini bar, beverages, room service, spa, and salon services are not included in the package. Meals not specified in the inclusions are also not covered. It is important to be aware that there may be an increase in government taxes, entrance fees, fuel surcharges, or airfares after confirmation. It is strongly recommended to obtain travel insurance that includes coverage for medical, cancellation, baggage loss, and delays. Please keep in mind that any additional costs incurred due to flight delays, rescheduling, cancellations, roadblocks, natural disasters, political disturbances, or force majeure situations are beyond our control and will not be covered by our agency. Additionally, the cost of personal medical treatment, emergency evacuation, or hospitalization is not included in the package. If any special assistance is required at the airport or hotel due to medical or physical conditions, such as wheelchair needs or attendants, it is the responsibility of the guest to arrange and cover the costs. Please be aware that photography and videography charges at monuments or sightseeing places are not included in the package. Any other services, meals, or items not specifically mentioned in the package inclusions are not covered and will be the guest's responsibility. Finally, we would like to highlight some important notes and terms and conditions to ensure a smooth and stress-free trip for our guests. The timings of all flights are fixed and any changes in schedule are controlled by the airline..

[Audio] Slide 8 contains important information for our valued customers. We offer customized vacation packages, flights, accommodations, and 24/7 customer support with a 110% money-back guarantee to ensure a smooth and stress-free travel experience. Our focus is on major destinations, luxury travel, and unique experiences, and rates vary based on travel details and confirmation of flight and visa. As you embark on your journey, we ask for your cooperation with the following guidelines to ensure the safety, convenience, and satisfaction of all travelers. If you have specific preferences for your hotel stay, such as adjoining rooms, bedding or floor selections, please note that while we will do our best to accommodate these requests, they are subject to availability and cannot be guaranteed. Please be aware that any damages caused by guests to hotel property, vehicles, or other facilities during the tour will be the sole responsibility of the guests, and all expenses incurred to repair such damages must be borne by the guest directly. For the safety and comfort of all our guests, we strictly prohibit the consumption of alcohol or smoking in the vehicle during transfers and sightseeing tours. Transportation for our tours is on a shared basis, known as SIC (Seat-In-Coach), which means all guests must be punctual and follow the group schedule. Customization or deviation from the schedule is not possible for SIC services. While we strive to ensure that your trip runs smoothly, we are not responsible for any delays or missed connections due to late reporting by the guest or any third-party service failure. To confirm your land package, we require a booking token of 50% of the total package cost. This can be paid through credit card, debit card, NEFT, IMPS, or direct bank transfer to our company's ICICI Bank account. For cash deposits, please note that the maximum permitted is ₹2,00000 according to government regulations. Additionally, a valid P.

[Audio] We would like to express our gratitude for choosing our online travel agency for your vacation needs. As we come to the end of our presentation, we want to review our cancellation policy to ensure a stress-free and seamless experience for our valued customers. Any cancellations made less than 7 days prior to departure or in the case of a no-show will not be refunded the total cost of the tour. Please be aware that this policy is subject to change and may differ depending on the specific cancellation policies of the hotels, airlines, or service providers we work with. During peak seasons, festive periods, or special events, certain hotels and suppliers may have a 100% cancellation charge regardless of the timeframe. Please note that any modifications or changes requested after confirmation will be treated as a cancellation and rebooking, and the mentioned charges will be applicable unless otherwise stated. Once the trip has commenced, refunds will not be granted for any unused services, missed sightseeing, meals, accommodations, or other inclusions due to personal reasons, late arrivals, or early departures. If a refund is eligible, our team will thoroughly verify the case before processing it. It's important to keep in mind that the refund amount will be electronically credited to your bank account after deducting any applicable cancellation charges and non-refundable components. This process usually takes about 20 to 30 working days from the date the cancellation request is acknowledged. To guarantee peace of mind during your travels, we highly recommend that all guests opt for comprehensive travel insurance to cover any unforeseen cancellations, medical emergencies, or other travel-related risks. Lastly, we reserve the right to cancel a tour in the event of insufficient participation or unavoidable circumstances. In these cases, a full refund will be processed without any delay. Thank you once again for choosing our online travel agency and we hope that you have a wonderful and unforgettable vacation experience with us..