Name: THE RELATIONSHIP BETWEEN TQM AND PROJECT PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN CONSTRUCTION INDUSTRY
Uploaded: 2022-02-13
Duration: 23 min 38 s
Description: THE RELATIONSHIP BETWEEN TQM AND PROJECT PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN CONSTRUCTION INDUSTRY.

THE RELATIONSHIP BETWEEN TQM AND PROJECT PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN CONSTRUCTION INDUSTRY. 

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THE RELATIONSHIP BETWEEN TQM AND PROJECT PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN CONSTRUCTION INDUSTRY

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Description automatically generated

GROUP MEMBERS MATRIC NUMBER ZURAINI BINTI IBRAHIM 2133433142 LOSHINI A/P WASU  2133433143 ADAM RAJ ANTHONY 1433430231  TAN TIAN MING 2133433149

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FACULTY OF APPLIED AND HUMAN SCIENCES MC34 - MASTER OF BUSINESS ADMINISTRATION  (ENGINEERING MANAGEMENT)

LECTURER NAME : ASSOC. PROF. DR MUHAMMAD SHAHAR BIN JUSOH

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In the construction industry, quality can be defined as meeting the requirements of the designer, constructor and regulatory agencies as well as the owner.

Studies were conducted to investigate TQM in various performance dimensions, including firm performance, operational performance, quality performance, financial and market performance, innovation performance, and customer satisfaction (Ebrahimi & Sadeghi, 2013).

TQM involves everyone in the construction industry. It is achieved through an integrated effort in the different phases of the project (including planning and design, construction, operation and maintenance) to increase customer satisfaction by continuously improving performance.

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Leong et al. (2014) has indicated that limited studies have been conducted in the construction industry but one of the areas worth further exploration include, what types of quality practices (i.e. TQM) are recommended for improved project performance.

Research that specifically focuses on TQM and project environments is still lacking ( Bryde  & Robinson, 2007), especially in Malaysia.

Din et al. (2011) studied the elements of performance between certified and non-certified construction organizations. Leong et al. (2014) reviewed on the quality management system research in the construction industry. There is no evidence to suggest there has been any empirical and statistical research examining the relationship between project performance and TQM in Malaysia.

Therefore, this study focuses on explaining the empirical evidence for the relationship between TQM and project performance in the Malaysian project environment.

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Does the dimensions of TQM practices and project performance applicable to Malaysian construction industry. Does TQM practices have a significant impact on Malaysian construction industry. Does TQM practices have a greater impact on Malaysia Construction industry.

To determine the dimensions of TQM practices and project performance applicable to the Malaysian construction industry. To study if TQM practices have a significant impact on Malaysian construction project performance. iii.   To investigate which TQM practices, have a greater impact on Malaysian construction           project performance.

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This study serve as a literary supplement to the current study of  relationship between TQM and project performance   by providing empirical evidence from the Malaysian construction industry

TQM has been defined in a variety of ways by different experts, all of which are roughly complementary in their approaches (Jong et al., 2019).  The importance of Total Quality Management (TQM) in companies has increased significantly during the last 20 years (Khan et al., 2020).

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In recognition of the importance of a smoothly operating construction industry to the country's economy, the Malaysian government has put in place legislation to encourage the sector to prosper (Jong et al., 2019). S everal  studies on total quality management (TQM) have been carried out in Malaysia, primarily in the manufacturing and service industries, as well as in a few other fields of study ( Aamer  et al., 2017;  Panuwatwanich  & Nguyen, 2017; Jong et al., 2019, Othman et al., 2020).

2.3 TQM journey of Malaysia construction industry

The study of project management has been ongoing since the 1960s, with researchers attempting to discover what elements contribute to project winning and losing (Sabahi &  Parast , 2020).  The importance of Total Quality Management (TQM) in companies has increased significantly during the last 20 years (Khan et al., 2020).

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When it comes to how well a company and its many projects function, leadership may make a big difference   ( Panuwatwanich  & Nguyen, 2017). Strategic planning - A high-quality project plan, according to (Jong et al., 2019), increases the likelihood that the project will be managed effectively and completed successfully.  In research from Fink (2014)   1206 construction project teams were studied for their ability to focus on customers and their project outcomes.  A research in Spain found that a focus on the employees was a crucial factor in the service industry's success ( Psomas  et al., 2014).  To eliminate variance and increase product quality throughout the manufacturing stage, the activities include the design of  foolproof  and consistent production schedules and work distribution ( Bouranta  et al., 2017). Real and relevant data must be used by managers to create quality judgments for an organisation, as stated by (Jong et al., 2019)

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The findings of this review demonstrate that there is a substantial amount of extant literature on the particular of the issue under examination for this research, which was not previously known. This is discussed in further depth in the following chapter as part of the explanation of the research methodologies that are employed.

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This research was conducted quantitatively by using questionnaires as a survey study design. A survey study is used to find an issue, problem and phenomenon in various perspectives, especially those involving attitudes, views, beliefs, behaviours and perceptions (Nor A.,2019).

Questionnaires are very suitable for use in a survey research. This method is very popular among researchers because it can collect information from a large sample size which can exceed thousands of respondents in a study (Chan Yan  Piaw , 2006; McIntyre, 2005).

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W' ot-king
Experience
6
11
16
21
5 years
10 years
15 years
20 years
and above
5
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25.8
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This study involves of 31 sample of respondents from various construction industry in Malaysia which is registered with Construction Industry Development Board (CIDB).

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First Stage
Identify
Problem
Statement
Identify
Research
Determine
Research
Questions &
Objectives
Second Stage
Identify Types of Research
Strategy and Data
Collection Technique:
I Literature Review: Books,
journal articles and
material available on the
internet.
2.
Distribution of
questionnaire survey
through form
Third Stage
Data Analysis:
Content Analysis
Analysis and
Discussion
Conclusion and
Recommendations

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The questionnaires were developed based on the literature review of TQM practices that influence the performance of projects. Google form was created to distribute the questionnaires to our respondents.

The respondents involved in this study are from various construction industries in Malaysia registered with the Construction Industry Development Board (CIDB).

All data obtained were  analyzed  by using Rasch Management Model ( Winsteps  Rasch).

The instrument used for this study is questionnaires.

The questionnaire consisted of 42 items, measuring seven theoretical constructs: (1) leadership, (2) strategic planning, (3) customer focus, (4) measurement, analysis and knowledge management, (5) workforce focus, (6) operation focus, and (7) project performance.

Responses for scales measuring the project performance of construction organizations that had adopted TQM practices were also recorded using the 5-point Likert scale with a level of agreement of (1) strongly disagree, (2) disagree, (3) neutral, (4) agree, and (5) strongly agree.

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The response rate, which is the total number of people who filled out our questionnaires regardless of their age, educational level, gender, race, or work experience,  was investigated in this study.

4 .1  Demographic Characteristics  Analysis of Respondents

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SUMARY OF 38 MEASURED
(NON-EXTREME) Item
TOTAL
SCORE
INFIT
OUTFIT
MEAN
SEM
p. SD
S.SD
MAX.
MIN.
IMODEL
-.15
3.5
1.18
3.6
1.20
2.16
-2.51
35 -2.40
REAL RMSE
COUNT
30.9
.e
.2
.2
31.0
30.0
MEASURE
MODEL
S.E.
.35
. ee
. el
. el
.37
.33
MNSQ
ZSTD
122.7
.6
130.0
113.0
RMSE
. ee
.07
.43
.43
14
-.92
MNSQ
.90
.33
.33
1.77
ZSTD
-.30
.17
1.02
1.03
1.90
.20
.24
.54
.68
.96
. e6
.36
.36
1.76
.38
Item
Item
.19
.38 TRUE SD
.35 TRUE SD
OF Item MEAN =
.07
SEPARATION
SEPARATION
RELIABILITY .22
RELIABILITY .32

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CHAPTER 5: SUMMARY AND CONCLUSION. A picture containing building, sitting, bench, side Description automatically generated. 

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5.1 List of main findings 5.2 List of suggestions or recommendation or solutions to overcome problems. 5.3 CONCLUSION The results of this study's research suggest that these empirical supports for operation focus, and measurement, analysis, and knowledge management are beneficial for TQM. Aside from these, the findings have indicated that supplier management and a system approach to management are considerably effective.

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THE RELATIONSHIP BETWEEN TQM AND PROJECT PERFORMANCE: EMPIRICAL EVIDENCE FROM MALAYSIAN CONSTRUCTION INDUSTRY

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