Governance, Leadership, and Direction (GLD)

Brig. Gen. Dr. Hamdan Hameed Al Shehri Presented by: Ms. Vanessa Marie Demata.

undefined. Overview of Governance, Leadership, and Direction.

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Person playing chess. Strategic Planning. Strategic plans are collaboratively created with feedback from the Ministry of Defense Healthcare Services, senior leadership, management, and medical staff to ensure diverse perspectives and comprehensive planning..

undefined. Resource Allocation. Resources such as staff, finances, and equipment are allocated according to the specific needs and scope of services provided..

undefined. Communication of Decisions. 1 2 3 4 5 Department Chairs Meetings Staff meetings Annual Meeting Hospital Standing Committee Meetings Senior Management Committee Meetings.

Single king chess piece on board. Upward communication Lateral communication Communication Decision Downward communication.

Pair of glasses. NAFH Mission Statement. The mission statement can be accessed by all staff on the hospital's intranet, ensuring transparency and accessibility..

Kingdom of Saudi Arabia Ministry of Defense Ministry Agency of Excellence Services Health Services Department Najran Armed Forces Hospital VISION A sustainable healthy community for the associates of the Ministry of Defense and their families. Brig. Gen. Dr. Hamdan Hameed A1 Shehri Najran Armed Forces Hospital Director.

Kingdom of Saudi Arabia Ministry of Defense Ministry Agency of Excellence Services Health Services Department Najran Armed Forces Hospital MISSION We promote healthy lifestyle for the personnel of Ministry of Defense and their families and adopt best practice in digitization and knowledge management and collaborate with the Kingdom's healthcare sector to provide inte- grated preventive and medical services in a professional manner and in line with the international standards of quality and safety at time of war and peace. Brig. Gen. Dr. Hamdan Hameed A1 Shehri Najran Armed Forces Hospital Director.

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undefined. Chain of Command Adherence to a structured reporting hierarchy ensures that patient care issues are promptly addressed by senior staff. Notify senior staff for patient issues Staff are encouraged to resolve personal concerns by consulting with their Unit Manager, fostering direct communication and accountability. Discuss personal issues with Unit Manager Issues that are not resolved at the unit level are escalated through higher levels of authority, ensuring that all concerns are adequately addressed. Escalate unresolved issues through the Chain of Command.

Flat lay top view of headphones, coffee cup, and white keyboard.

Coin-operated binoculars with blue sky. Scope of Services Teams and units manage specific types of patients as defined in the hospital’s scope of service document. Refer to the scope of service The scope of services is readily accessible on the hospital's intranet for reference by all staff. Available on the intranet.

03. Written quality program revised and updated annually Focus on quality management and improvement in patient-centered care Supported by the Quality department Healthcare providers participate in quality activity, and this reflect on there evaluation.

undefined. Safety Program (FMS Management Plan). Comprehensive written safety program A detailed safety program covering various aspects such as safety and security, hazardous materials, fire safety, medical equipment, and utility system management is in place..

undefined. Culture of Safety. Culture of safety, Policy No: MSD-H-1-GLD-001..

Close-up of stethoscope. 'Just Culture' is a pivotal concept in healthcare, emphasizing an environment where staff can report errors without fear of undue punishment..

[image]. Improving Culture of Safety. Ongoing training and dissemination of safety-related information help in maintaining high safety standards..

Close-up of stethoscope. Improved Patient Safety.

Contracted Services. Scope of contracted services Services such as housekeeping, medical equipment maintenance, and waste management are outsourced to ensure specialized and efficient operations..

Handling Ethical Dilemmas. Ethical concerns should initially be discussed with the Unit Manager to seek guidance and resolution..

Genetic code graphic. Code of Conduct. The NAFH code of conduct is accessible on the hospital’s intranet, providing clear guidelines on expected staff behavior. Available in NAFH Administration PPG on intranet The code of conduct outlines the acceptable behaviors and standards that all staff members are expected to uphold. Defines acceptable behavior and standards.