Governance, Leadership, and Direction (GLD)

[Virtual Presenter] Good morning everyone. Today we are here to discuss the G-L-D of a hospital. Our presentation will emphasize the importance of leaders in ensuring patient care meets the highest standards of quality and safety. We will discuss the need for strategic planning resource allocation and effective communication of decisions. We will highlight the importance of transparency and accessibility in the hospital's intranet as per the nafh mission statement. As a speaker in this topic I am excited to learn more about the G-L-D of a hospital and how leaders can ensure that patient care is of the highest quality. I look forward to hearing your thoughts and insights on this topic..

undefined. [Audio] We believe that patient welfare is essential for high-quality patient care and efficient coordination and integration of all organizational activities coupled with continuous efforts to advance patient care are key to our success..

[Audio] In this presentation we will discuss the key concepts and principles of governance leadership and direction. We will explore how these concepts can be applied in various contexts to achieve success and growth. Governance refers to the framework and systems that govern an organization or society. It includes the rules regulations and policies that guide decision-making and ensure accountability. Leadership refers to the ability to inspire motivate and guide others towards a common goal. It involves setting vision communicating effectively and making tough decisions. Direction refers to the process of planning organizing and implementing strategies to achieve desired outcomes. It involves setting goals allocating resources and monitoring progress. By understanding these concepts and their relationship to each other we can better navigate the complexities of governance leadership and direction in our organizations and communities..

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[Audio] Strategic planning involves the process of defining an organization's direction and making decisions on allocating resources to pursue a specific goal. In this presentation strategic planning is a collaborative effort that involves feedback from various stakeholders. The goal of strategic planning is to ensure diverse perspectives and comprehensive planning to plan future direction and programming. The information gathered from multiple sources is used to develop the strategic plan..

undefined. [Audio] Our commitment to quality care drives us to constantly review our allocation processes and make necessary adjustments to ensure that our resources are being used efficiently. We have a team of medical staff leaders who provide insights and recommendations to align with clinical requirements. Their input is essential in ensuring that our resources are distributed effectively. We believe that by allocating our resources based on the scope of care we can provide our patients with the best possible care..

undefined. [Audio] We will discuss the Communication of Decisions in the context of G-L-D through various meetings such as Department Chairs Meetings Staff Meetings Annual Meetings Hospital Standing Committee Meetings Senior Management Committee Meetings and more. The purpose of these meetings is to ensure that everyone is on the same page and that decisions are made in a transparent and collaborative manner. Leaders play a crucial role in communicating decisions effectively especially in a higher education setting where there are many stakeholders involved. Through open and honest communication leaders can build trust and foster a culture of collaboration which ultimately leads to better outcomes for the institution..

[Audio] This table illustrates the different types of communication that occur within an organization. The four types of communication are upward communication lateral communication decision making and communication. Upward communication involves the conversation between employees and their superiors. This communication is vital to provide feedback and insights to the superiors which can aid the organization in making better decisions. Lateral communication occurs between employees at the same level of the organization. This type of communication is essential as it allows employees to exchange ideas and collaborate with one another. Communication entails the exchange of information between individuals or groups. This communication is critical for effective decision making..

[Audio] nafh is committed to providing the best possible care to patients. To achieve this goal we have a clear and defined mission statement that outlines our purpose and goals. Our mission statement is accessible to all staff on our hospital's intranet ensuring transparency and accessibility to all members of our team. We believe that having a well-defined mission statement is essential in ensuring that decisions and actions are aligned with our purpose and goals. By doing so we can provide the best possible care to our patients..

[Audio] Our new Director is Brig. Gen. Dr Hamdan Hameed Al Shehri. Our hospital is dedicated to providing exceptional care to our staff and families. Our mission is to promote a sustainable and healthy community. We have confidence in Brig. Gen. Dr Hamdan Hameed Al Shehri's ability to lead our hospital with distinction and determination to achieve our vision..

[Audio] Our Health Services Department plays a critical role in promoting a healthy lifestyle for our clients adopting best practices in digitization and knowledge management. We collaborate with the Kingdom's healthcare sector to provide integrated preventive and medical services in a professional manner and in line with international standards of quality and safety. As the Director of our hospital Brig. Gen. Dr Hamdan Hameed Al Shehri leads our efforts to provide exceptional care to our patients and contribute to the overall health and well-being of our clients..

[Audio] The current discussion focuses on Governance Leadership and Direction presented by Brig. Gen. Dr Hamdan Hameed Al Shehri..

undefined. [Audio] We will discuss the significance of Governance Leadership and Direction (G-L-D--) in healthcare organizations. Our focus is on the chain of command and its role in ensuring that patient care issues are promptly addressed by senior staff. Senior staff must adhere to a structured reporting hierarchy to ensure timely issue reporting allowing senior staff to address them promptly. Notifying senior staff for patient issues is crucial. Staff are encouraged to resolve personal concerns by consulting with their Unit Manager fostering direct communication and accountability. This ensures that all issues are addressed in a timely and effective manner. Issues that are not resolved at the unit level are escalated through higher levels of authority ensuring that all concerns are adequately addressed. Following the chain of command healthcare organizations can ensure that all issues are addressed in a timely and effective manner leading to improved patient care and outcomes..

[Audio] We believe in utilizing regular monthly staff meetings and email communication to ensure that all staff members are aligned and informed. During our meetings we discuss important updates address any concerns and maintain open lines of communication. We also use emails as a formal and efficient means to share important information and updates with all staff members. By utilizing these communication channels we foster a collaborative and productive work environment..

[Audio] Discuss the specific types of patients each team and unit is responsible for managing. The Scope of Services document is a valuable resource for all staff. By understanding the Scope of Services our teams and units can effectively manage the patients they are responsible for and ensure that they receive the best possible care..

03. Written quality program revised and updated annually Focus on quality management and improvement in patient-centered care Supported by the Quality department Healthcare providers participate in quality activity, and this reflect on there evaluation.

undefined. [Audio] Our organization's Safety Program covers a wide range of areas including safety and security hazardous materials fire safety medical equipment and utility system management. We take safety very seriously and have implemented measures to ensure that our employees are protected at all times. Our safety program is just one of the many ways we are committed to maintaining a safe and healthy work environment for all of our employees..

undefined. [Audio] The Culture of Safety Policy promotes a culture that encourages responsibility for safety and being open about safety issues. This policy promotes accountability and transparency ensuring that all safety-related activities adhere to the standards of conduct outlined by the Ministry of Defense Healthcare Services. Regular surveys and monitoring are conducted to ensure that the Culture of Safety is being followed. Occurrence Variance Reporting (O-V-R--) is used to analyze and improve safety performance. We believe that this Culture of Safety policy is essential for ensuring the safety and well-being of all individuals involved in our organization..

[Audio] Believe that Just Culture in healthcare is essential to create safe and effective healthcare environment. Emphasize environment where staff can report errors without fear of undue punishment. Accountability and learning are vital to ensure that individuals are not penalized for system failings but are held responsible for deliberate unsafe actions. Promote culture of openness and trust to foster culture of continuous improvement and learning..

[Audio] We will focus on improving culture of safety in the workplace. We will discuss the importance of ongoing training and dissemination of safety-related information in maintaining high safety standards. We will also discuss the role of continuous education and information in empowering staff to report safety incidents without fear of retribution fostering an open and supportive environment. Encouraging reporting without fear is essential in creating a culture of safety. By taking incidents seriously and conducting thorough investigations we can identify areas for improvement and take action to prevent future incidents. In summary our presentation will improve culture of safety and create an environment where staff feel comfortable reporting incidents and taking action to prevent them..

[Audio] We can improve patient safety enhance staff morale and increase empowerment through the implementation of Just Culture in healthcare. Instead of punishing individuals we focus on the root causes of errors and incidents. This more proactive approach can lead to a safer and more effective healthcare system..

[Audio] Discuss the scope of contracted services in the context of governance leadership and direction. Contracted services are a common practice in many organizations and they provide specialized and efficient operations. By outsourcing services such as housekeeping medical equipment maintenance and waste management organizations can focus on their core operations and ensure that these services are provided in a timely and effective manner. However the scope of contracted services can vary depending on the organization and the specific services being outsourced. In general contracted services are designed to provide specialized and efficient operations and they can be a valuable asset to any organization. In conclusion the scope of contracted services plays an important role in governance leadership and direction. By outsourcing services that require specialized expertise organizations can ensure that these services are provided in a timely and effective manner and they can focus on their core operations..

[Audio] We are discussing the topic of ethical dilemmas in the context of governance leadership and direction. If faced with ethical concerns it is important to discuss them with the Unit Manager. The Unit Manager can provide guidance and help to seek resolution. If the ethical issue cannot be resolved through discussion with the Unit Manager it should be escalated to the Ethics Committee. This committee will provide further deliberation and action. It is important to note that the hospital's By Laws (MODHS 2023) Article V-I-I Issue No. 6 Page 101 as well as the APP LD 014 Guide to Solving Ethical Dilemma provide guidance on how to handle such situations..

[Audio] We emphasize the importance of following the nafh code of conduct. This code outlines clear guidelines for staff behavior and can be found on the hospital’s intranet. We encourage all staff members to uphold the standards and behaviors outlined in the code of conduct. By doing so we can create a positive and productive work environment..