CERTIFIED DEPARTMENTAL TRAINER

CERTIFIED DEPARTMENTAL TRAINER. Gireesha KR – Loss Prevention Department Departmental Training Presentation SAFTEY & SECURITY Marriott Regards “Safety and Security” of its Guest and Associates as its top Priority. Loss Preventions Mission “To provide a safe and secure environment for our guests and Associates worldwide, while protecting the assets, interests and integrity of the company”.

SAFETY. SECURITY. PRIVACY. LOSS PREVENTION FOCUS AREAS.

SECURITY AWARENESS Employee entrance checking / bag checks Gate Pass Policy Visitor & Vendor Policy Personal Bloggings Policy Package/Courier receiving Asset protection Photography-Restricted but not prohibited Fire Hazards & Safety Handling. Parking policy Protect the Confidentiality of our guests Requests for information Government agencies / officials , Current and former employees See something, Say something.

1. Employee entrance checking / bag checks. All staff members except Executives and above frisked by the Security Guard at the Time office while leaving the hotel premises and executives will have to voluntarily disclose the items taken out of the hotel. Lady staff are also liable to be frisked during surprise checks or doubts.

Other than staff entrance no other entrance will be used by the staff to Enter/Leave the hotel premises whether “On” or “Off” duty No staff will be allowed to enter the hotel on his off day or after duty hours with our permission of HOD..

Employees are not allowed to bring the following items into hotel : Audio/Video cassettes, cameras, CD Player, DVD, Floppy, Chemicals , fire crackers , drugs , alcohol etc. No staff is permitted to take extra cloth inside the hotel.

3.Visitor & Vendor Policy. Visitors are not allowed in the Inside the hotel without authorization. Exceptions : H O D’s and above.

4.Personal Bloggings Policy. Restrictions on items to brought in the hotel.

7.Package/Courier receiving Asset protection. Receiving Trained staff receive packages at designated area. Items logged with sender, recipient, and contents details. Verification and Inspection: Packages inspected for damage or tampering. Couriers provide ID and delivery purpose verification. Storage and Handling: Secure storage area with surveillance and restricted access. Fragile or valuable items handled with care and stored separately. Guest Notification: Guests promptly notified of package arrival via phone/email/app.- Collection Procedure: Guests present ID and sign for packages. Recipient's identity verified before handing over package. Asset Protection and Security Measures Surveillance cameras, security personnel, and access control systems. High-value items stored in secure vault or safe deposit box. Staff trained to report any suspicious activity..

8. Photography-Restricted but not prohibited. Guests politely reminded if observed taking photos in restricted areas. - Education on reasons behind the policy (guest privacy, security, etc.)..

9.Fire Hazards & Safety Handling.. Prevention: Regular inspections for hazards. Updated fire detection and suppression systems. Strict smoking policies. Staff training on prevention. Emergency Preparedness: Established evacuation plan. Regular fire drills. Clear evacuation assembly points. Communication protocol for emergencies Response: Immediate fire alarm activation. Safe evacuation procedures. Assistance for guests with disabilities. Trained personnel for fire extinguisher use.- Post-Emergency: Thorough inspection post-fire. Support for affected guests. Documentation and review of procedures. Transparent communication with guests and staff..

10.Parking policy. Receiving Trained staff receive packages at designated area. - Items logged with sender, recipient, and contents details.- Verification and Inspection: - Packages inspected for damage or tampering. - Couriers provide ID and delivery purpose verification.-Storage and Handling: - Secure storage area with surveillance and restricted access. - Fragile or valuable items handled with care and stored separately.-Guest Notification: - Guests promptly notified of package arrival via phone/email/app.-Collection Procedure: - Guests present ID and sign for packages. - Recipient's identity verified before handing over package.Asset Protection and Security Measures - Surveillance cameras, security personnel, and access control systems. - High-value items stored in secure vault or safe deposit box. - Staff trained to report any suspicious activity..

11.Protect the Confidentiality of our guests Requests for information Government agencies / officials , Current and former employees.

Thank You.