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EMPOWERMENT Increasing people’s sense of both individual worth and commitment to the organization.

RESILIENCE The ability to sustain energy levels under pressure, to cope with disruptive changes and adapt.

WORKING BETTER TOGETHER Getting the best from your relationships with others.

ENGAGEMENT Clear, open, transparent and honest two-way communication.

INNOVATION Create a safe environment to ideate, experiment, take risk, challenge, and fail STRATEGY & PLANNING Visualize the future as a team and craft clear plans to make it happen.

CHANGE MANAGEMENT Lead and direct successfully in an ever-changing environment for yourself, your team and customers. COMMERCIAL EXECUTION Run the business like it were your own, delivering results for colleagues, customers and shareholders.

COACHING & DEVELOPMENT Unlock people's potential and help them make the most of who they already are. MANAGING PERFORMANCE Getting the very best out of ourselves and each other.

M&S CORE CAPABILITIES