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You Can Get Amazon Fire Stick 4K For $40 (20% OFF) & Fire TV Cube For $80 (40% OFF) – The Streamable

Fire TV Stick Troubleshooting steps

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When customers contact stating Video buffers for long time.


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They’re facing issues with their Fire TV Stick not connecting to WiFi .

Amazon Fire TV Stick review - Half the price half the joy?

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Or the customer sees ‘Home is currently unavailable’ on screen.

Why does My Amazon FireStick Say Home is Unavailable? | Smart Home Devices

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To begin with Use Fire TV's network status tool to identify problems with your connection and learn how to fix them.

How to Connect Amazon Fire Stick to WiFi: 7 Steps (with Pictures)

How to Connect Amazon Fire Stick to WiFi: 7 Steps (with Pictures)

Select  Settings  >  Network  from the Fire TV menu, then  Play/Pause on your remote, and follow the recommended steps.

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Wi-Fi switch: Use the switch to turn off/on the internet connection to your Fire TV device.

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Confirm that you are using a Wi-Fi password and not an Amazon account password.

How to Use Your Phone as a Remote Control With Amazon Fire TV Stick


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Store your Fire TV out of enclosed areas such as closets that block your Wi-Fi signal.

9 ways to Improve your Wi-Fi router speed

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Restart your Fire TV device and any home network devices like modems or routers.

How to Restart Firestick/Fire TV in Under 30 Seconds (3 Methods)

Unplug the power cord or adapter for three seconds, and then plug it back in. To restart your device from the menu: Go to Settings.  Select My Fire TV , and then Restart.

Rebooting vs. Resetting Your Router: The Differences Between the Two and When to Use Each Option

Unplug the router first , then unplug the modem. Neither of them have power buttons, so it's a matter of pulling the power cord out of the back of the modem or router. Leave the devices unplugged for 30 seconds, then plug the modem back in followed by the router.

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If your network is in 2.4 Ghz , change the channel to one between 1-11. If your network is in 5 Ghz , change the channel to one between 36-48 or 149-165.

Wireless router

How To Connect Your Mobile Device To A 2.4GHz Network – Zencam

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Change the network security to “open”, and try to connect your Fire TV device to your network. Change the radio mode of the router to g/n only, and try to connect your Fire TV device to your network. Try connecting the device to another network, such as a mobile phone Wi-Fi hotspot or other nearby networks.  You may need to try these steps a few times. However, if you're still unable to connect, try contacting your Internet Service Provider, network administrator (or the person who helped you set up your network) and see if you can get the following information:

Other steps to try: