Inventory Audit App

A picture containing text, sign Description automatically generated.

Background. The COVID-19 Pandemic has led to dramatic changes in consumer behavior. 80% of US consumers are changing the way they shop 60% visiting brick-and-mortar stores a lot less that they did before the pandemic 43% shopping more online for products they would have bought in store before the pandemic (Cespedes and Hoyne )..

Background. The change in consumer behavior sparked an overnight shift of retailer's e-commerce strategies E-commerce the essential lifeline that would ensure their survival beyond the global pandemic..

Target. The change in consumer behavior accelerated already existing efforts to be a market leader in the digital retail era. Target stores now fulfill 80% of online orders through a combination of ship-from-store, same day delivery, and in-store order pick-up and drive-up options,.

SWOT Analysis. WEAKNESSES Inventory accuracy Overworked team members Execution quality.

Challenges. The biggest challenges fulfilment experts face is locating items that are not in the locations indicated by the system. This is often because the items have either been inaccurately reported on the inventory list or are out of stock vendor items that that are yet to be audited out by the respective vendors. This leads to missed pick time goals as well as a high record of items of found, which in turn translates into loss of sales, poor customer experience, as well as a negative mark on the individual fulfillment expert, the fulfilment team, and the store..

Proposed Solution. Icon Description automatically generated.

Goal. Prevent loss of sales and poor consumer experience by Ensuring accuracy of inventory Reducing missed pick goal times Decreasing the number of items recorded as not found.

Project Schedule. PHASE 1 Identify a n already existing third-party app that can be adapted to suit the project requirements Explore the possibility of creating a custom app PHASE 2 Install app onto team member devices PHASE 3 Conduct an in-store test run at a select store for a specific period PHASE 4 Conduct user trainings Evaluate impact of app use on team member pick productivity and number of Items not found recorded.

Next Steps. Weigh in on user feedback and implement any changes necessary 1 Get corporate buy in for regional testing. 2 Evaluate regional impact. 3 Adopt the use of the app nationwide 4.

Reference. Cespedes, Frank V. and Neil Hoyne . "How E- Commerce Fits into Retail's Post Pandemic Future." Harvard Business Review (2021). Milness , Hilary. "Target is using its stores for same-day delivery and online order fulfillment." Sore of the Future 13 June 2019. Online. https://www.iconpacks.net/free-icon . n.d. Getty Images . n.d..