Fazaa Stores & Shipday Integration

[Audio] Fazaa Stores has partnered with Shipday to create an innovative e-commerce delivery management solution that combines the strengths of both companies. The partnership brings together advanced technology and logistics expertise to deliver fast and reliable shipping options for online retailers. By integrating their systems, Fazaa Stores can now offer its customers a wider range of shipping options, including same-day and next-day delivery, as well as international shipping. The integrated solution also provides real-time tracking and updates on order status, ensuring that customers receive timely notifications about the status of their orders. Additionally, the system allows for automated workflows and optimized routing, resulting in faster and more efficient delivery processes. Shipday's proprietary technology and Fazaa Stores' extensive knowledge of the Middle Eastern market make them a formidable team in the delivery management space. Together, they have created a unique solution that addresses the specific needs of online retailers operating in the region. The partnership between Fazaa Stores and Shipday has been successful so far, with many businesses already benefiting from the streamlined delivery process. As a result, Fazaa Stores is confident that it can continue to grow and expand its services, while maintaining high levels of customer satisfaction..

[Audio] The process begins when a customer clicks to place an order on the Fazaa e-commerce platform. As soon as the order is placed, it is immediately received by the system, capturing essential details such as items, delivery address, and customer preferences. This information is then sent to the Shipday Dispatch Dashboard, where it is synchronized in real-time, eliminating the need for manual data entry. The integration ensures that the order is ready for dispatch, streamlining the entire process from start to finish..

E-Commerce Back office. Orderb Order Time Store Customer Area MXJ+CX • A1 Mizn • Baniyas North • Abu Dhabi • United Arab Emirates 150330 150326 150325 150323 150314 150312 150302 150301 150299 150298 150296 150294 150290 150276 150273 150270 150265 04/05/2026 0342 AM ROYAL HORIZON FAZAA STORE BR OF 1+10Jl 03/05/2026 11:52 PM ROYAL HORIZON FAZAASTORE BROFAUH.2 Saeed PH9+Hsw.AlFalah.1F.AbuDhabi.UnitedArabEmirates 03/05/2026 1149 PM ROYAL HORIZON FAZAA STORE BR OF AIJH.2 Khalil Ahmed Hasan Gharib A1 HosGMHC+2JV • A1 Bahyah A1 Bahyah Old • Abu Dhabi - United Arab Emirates 03/05/2026 11:04 PM ROYAL HORIZON FAZAA STORE BR OF AIJHQ 03/05/2026 0842 PM ROYAL HORIZON STORE BR OF 26 Hamah St-AI Falah • 1B • Abu Dhabi • United Arab Emirates 19 Dhabi United Arab Emirates 03/05/2026 08:26 PM ROYAL HORIZON FAZAA STORE BR OF AIJH•2 Mona Mohamed Hasan Abdulla Alh23 A1 Rannat St • Rawdat A1 Reef - Abu Dhabi • United Arab Emirates 03/05/2026 07:48 PM ROYAL HORIZON FAZAA STORE BR OF AIJH.2 REEM KHALIFA GHANEM KHALIFA 13 A1 Mu takifSt A1 Falah • Abu Dhabi • United Arab Emirates 03/05/2026 0612 PM ROYAL HORIZON FAZAA STORE BR OF AIJH.2 Abdulla Musabbeh Hareb S Muhaill PWW+2CF Madinat A1 Riyad- RD11 • Abu Dhabi - United Arab Emirates 03/05/2026 0541 PM ROYAL HORIZON FAZAA STORE BR OF AIJH.2 Mubarak Hamad Aldarmaki 5 A1 Manzil St Yas Island • Abu Dhabi - United Arab Emirates 03/05/2026 05:41 PM ROYAL HORIZON FAZAASTORE BROF AUH•2 MarwanAli Saleh Salem Bahaisam Dhabi- United Arab Emirates 03/05/2026 05z'5 PM ROYAL HORIZON FAZAA STORE BR OF AIJH.2 Mona Yousef Ali Alansaari 5 A1 Madam St • Zayed City • MZ8 • Abu Dhabi • United Arab Emirates 03/05/2026 05:16 PM ROYAL HORIZON FAZAA STORE BR OF AIJH•2 Fatima Mohamed Khalaf Husain A 20 A1 Khamriyah St •A1 Falah • IE • Abu Dhabi - United Arab Emirates 03/05/2026 04:31 PM ROYAL HORIZON FAZAA STORE BR OF AUH.2 BASHAIR HAMOOD AHMED MUNEi146 A1 Asel st A1 Shamkhah • SH7 • Abu Dhabi • United Arab Emirates Doc.Stat DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY DELIVERY Payment Statu rd on delivery rd on delivery line Payment rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery rd on delivery 03/05/2026 02:32 PM ROYAL HORIZON FAZAA STORE BR OF Kulaithem alzaabi 137 A1 Falah Dr A1 Falah • IA • Abu Dhabi • United Arab Emirates DELIVERY Card on delivery 03/05/202601:52PM ISMAILIBUHIMALMARZOOQI DELIVERY linePayment 03/05/2026 01:17 PM ROYAL HORIZON FAZAA STORE BR OF 22 City. MZIO.Abu Dhabi. Arab Emirates 03/05/2026 1124 PM ROYAL HORIZON FAZAA STORE BR OF HAMAD SHAFI NASSER AL A1 Old Rahba Abu Dhabi United Arab Emirates DELIVERY line Payment DELIVERY rd on delivery Order A 381.50 35580 161946 72625 313.30 522.65 66282 38345 33876 35850 1304.48 251.71 26635 503.05 329.70 30480 585.75 Deliv. Amt 222.50 35580 1,332.09 699.30 264.30 522.65 552.30 383.45 315.51 358.50 1.10643 251.71 266.35 413.10 329.70 278.90 553.80 Return Amt 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Progress PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS PROGRESS.

[Audio] The company has implemented an intelligent dispatching system which allows for efficient allocation of resources. The system assigns orders to drivers based on their current workload, performance, and familiarity with the delivery areas. This approach provides full control with human oversight, enabling administrators to monitor and adjust the workflow as needed. The system also optimizes routes and reduces wait times, resulting in faster and more reliable deliveries. The use of artificial intelligence (AI) in the system further enhances its effectiveness by providing real-time data and insights. The AI-driven system automatically assigns orders to the nearest available driver, considering factors like distance, traffic, and delivery time windows. This approach minimizes delays and maximizes productivity..

Shipday Dispatch Dashboard. Fazaa Stores Shamkha - Abu Dha... Power«i by Stupday Orders Current O Scheduled Completed Dispatch Orders Drivers Routes Reviews Incomplete History C. Address - A1 Falah CPH9+HSW 26 Fal... 19 23 A1 Rannat St- Ra.„ S A1 Manzil St- Yas_.. 45 A1 Madam St. Zay.. 137 A1 or-A1... 17 Seeh A1 Nscuriyy.. 22 24 _ Amount 264.30.. 522_651_, 1106.43.. 413.1Q.. 329_70.2 278.0.. Distance 7.72 5.49 10.92 kn 21.78 krn 24.91 12.46 bn 8.50km 31.12km 1326 km Order placed 5:40 p_m_ 5:40 p.m. 5:40 p.m. 5:40 p_m_ 5:40 pm 5:40 pm 5:40 p.m. 5:40 p.m. 5:40 pm Req. Pickup Tme 2-23 a_m_ 222 am. 10.14 a.m. 1010 a_m_ 9:48 a.m. 9:13 am. 8:54 an. 2:01 p_m_ 2:35 p.m. 2:39 p.m. Req. Delivery Tlrne 6:30 p_rn_ 6.00 pm- p_rm 9:45 prn. 10:30 pm 9:20 pm 10:45 pm 8:50 Q Search Driver Rejoeb Rejoeb Reports Status Started Started Started Started Started Started Started Started Integrations O t CSV upload Tracking Track Track Track Track Track Track Track Track Track Track + New or&r Order No. 150326 150312 150299 1502/6 1502/3 150270 C. Name Ready for pick-up o Saeed Rabsh Mona Mohamed Hasan Ab._ Mubarak Hamad Aldarmaki Mona Yousef Ali Alansaari Kulaithem alzaabi ISMAIL IBRAHIM ALMAC HAMAD SHAH NASSER.

[Audio] The company has implemented a system that enables drivers to receive instant alerts about their next pickup. This system uses Shipday to provide real-time updates on orders, including the order ID, customer details, and estimated delivery time. The system also sends automatic notifications to customers when a driver picks up an order, keeping them informed throughout the entire delivery process. The system integrates all aspects of the delivery process, allowing for seamless transitions between different stages. This results in a more efficient use of resources and improved customer satisfaction. The company's goal is to provide a seamless and efficient delivery experience for its customers. To achieve this, the company has integrated various systems, including Shipday, into its operations. The integration of these systems enables drivers to receive timely notifications about their next pickup, which helps to reduce errors and improve the overall efficiency of the delivery process. By using Shipday, the company can provide real-time updates to customers, keeping them informed throughout the entire delivery process. The company's focus is on delivering high-quality service to its customers. To ensure this, the company has implemented a system that provides drivers with instant alerts about their next pickup. This system allows drivers to receive real-time updates on orders, including the order ID, customer details, and estimated delivery time. The system also sends automatic notifications to customers when a driver picks up an order, keeping them informed throughout the entire delivery process. By integrating Shipday into its operations, the company can streamline its delivery process and enhance the overall customer experience. The system provides drivers with real-time updates on orders, enabling them to make informed decisions about their pickups. The system also sends automatic notifications to customers, keeping them informed throughout the entire delivery process. This results in improved customer satisfaction and reduced errors..

[Audio] The integration between Fazaa Stores and Shipday enables seamless delivery management from order to delivery. This integration allows dispatchers to efficiently manage orders, track drivers, and monitor reviews. The system provides real-time updates on order status, enabling dispatchers to optimize routes and reduce delivery times. Additionally, the integration with new orders and existing reports facilitates efficient tracking and monitoring of orders throughout their lifecycle. With this integration, dispatchers can easily mark orders as picked up, reducing errors and improving overall efficiency. By streamlining the delivery process, Fazaa Stores and Shipday aim to provide customers with faster and more reliable delivery services..

[Audio] The company uses a combination of GPS and mapping technologies to optimize its logistics operations. The use of smart mapping technology allows drivers to access real-time traffic information, enabling them to make informed decisions about their routes. This results in more efficient delivery times and reduced congestion. Live traffic integration also enables drivers to navigate through congested areas with greater ease, allowing them to avoid traffic jams and reduce journey times. Automatic route recalculation ensures that the most up-to-date traffic information is used to guide drivers, even when there are changes in traffic patterns. Turn-by-turn navigation provides clear directions, helping drivers to stay on course and reach their destinations efficiently. Live tracking enables customers and administrators to monitor the driver's location in real-time, providing accurate ETA updates and fostering trust among customers. By optimizing logistics operations, the company aims to improve operational efficiency and reduce costs..

[Audio] Shipday integrates seamlessly with our e-commerce platform, allowing us to manage delivery from end-to-end. With its intuitive interface, we can optimize routes, notify customers, and close orders with ease. The system provides real-time updates on driver locations, enabling us to track packages throughout their journey. This ensures timely deliveries and enhances customer satisfaction. By integrating with our existing systems, Shipday streamlines our logistics process, reducing errors and increasing efficiency. Its features, such as live tracking and instant alerts, provide transparency and control, giving customers confidence in our delivery services..

uuzug.

[Audio] The company has implemented a system that allows for real-time tracking and updates on the status of orders. This system provides customers with information about their orders, including estimated time of arrival (ETA) and any issues that may arise during delivery. The system also includes features such as digital signatures, photos, and notes to capture proof of delivery. This allows customers to track the progress of their orders and receive notifications when their packages are delivered. The system is integrated with other business systems, allowing for seamless communication between different departments within the store. The company uses a third-party logistics provider to manage its last-mile delivery operations. This provider specializes in providing last-mile delivery services, including package tracking, signature capture, and delivery confirmation. By partnering with this provider, the company can focus on its core business activities while still maintaining control over its delivery operations. The logistics provider handles all aspects of the delivery process, from pickup to delivery, allowing the company to concentrate on other areas of its business. The company's use of Shipday has enabled it to streamline its delivery processes and improve efficiency. Shipday is a cloud-based platform that integrates with various business systems, allowing for real-time tracking and updates on the status of orders. The platform also includes features such as digital signatures, photos, and notes to capture proof of delivery. By using Shipday, the company can reduce errors and improve customer satisfaction by providing timely and accurate updates on the status of orders. The company's implementation of Shipday has resulted in significant improvements in customer satisfaction and loyalty. Customers appreciate being able to track the progress of their orders and receive notifications when their packages are delivered. The company's use of Shipday has also improved internal communication and collaboration among employees, allowing them to work more efficiently and effectively. Overall, the company's decision to implement Shipda has been a positive one, resulting in increased efficiency and improved customer satisfaction..

[Audio] The administrative process for Fazaa stores has been streamlined through seamless integration with Shipday. This real-time synchronization enables both the Fazaa admin dashboard and the Shipday dispatch board to update simultaneously, reflecting the "delivered" status of each order. All stakeholders involved in the delivery process have access to accurate and timely information. In addition to this real-time sync, comprehensive reporting and analytics are also provided. These reports offer detailed insights into various aspects of the delivery process, such as completion times, driver performance, customer satisfaction, and operational metrics. By analyzing these metrics, Fazaa stores can identify areas for improvement and optimize their operations for better results. The Shipday dashboard provides a clear visual representation of the delivery status, allowing users to easily track the progress of each order. With this level of transparency and accountability, Fazaa stores can ensure that their customers receive high-quality service and products, leading to increased customer satisfaction and loyalty..

Fazaa Stores Shamkha -Abu Dha.. Dispatch Orders Drivers Routes Reviews Reports Orders Current 18 May 04 May 04 May 04 May 04 May 04 May 04 May 04 May 04 May 04 May 04 Scheduled Completed Incomplete History Order No. 150314 150210 I S0296 150312 150323 C. Name Mona Yousef Ali Almsaari Mubarak Hamad Aldarmaki HAMAD SHAFI NASSER S.. ISMAIL IBRAHIM ALMARZ.. Mona Moharned Hasan Ab... Kulaithem alzaab Sued Rabish tvWhoot K... C. Address 19 _ 22 ???? ????? _ 45 A1 Madam St-zay.. SAI Manzil St- Yas... 24 - 17 Seeh A1 Nisoariw_ . 23 A1 137 A1 Falah Dra... CPH9+H5W _ 26 Hamah St - Fal. Amount 264_30_, 278_90_, 1106.43æ 315.5!.. 553.8012 329_70., 522.65}.. 413.10.. 355.80.. 699.30., Distance 10.92km 13.26 km 12.46 km 24.91 km 30.71 31.12km 21.78 km 8.50km 7.72km 5.49 km Placement Time 5:40 pm 5:40 pm 5:40 pm 5:40 pm 5:40 pm 5:40 pm 5:40 pm Start Time 5:41 pm 5:41 5:41 5:41 p.m 5:41 pm 5:41 pm 5:41 pm 5:41 pm 5:41 p.m 5:41 pm Pick up Time 7-30 p.m. 7:30 p.m. 7:30 p.m. 730 p.m. 7:30 p.m. 7:30 p.m. Req. Delivery Time 6:00 pm IC45p_rn. 10:30 pm 9:45 p.m. 8:50 9:20 pm 8:30 p.m. 7:30 p.m. 6:30 p.m. 7:00 prn. Delivery Time 11±2 p.m. 11±2 p.m. 11M p.m. 11:51 p.m. IISOp.rn. 11:49p.m. 11:49p.m. 11:48p.m. 11:47 p.m. Integrations O Q Search WA WA WA WA WA WA WA WA.

[Audio] The company has implemented an integrated system to streamline the delivery process. This system integrates multiple stakeholders into one cohesive unit. The system consists of three main components: Fazaa E-Commerce, Shipday Dispatch, and the Driver Mobile App. These components are connected through APIs, which enable real-time data exchange between them. As a result, orders are processed efficiently and accurately, and customer satisfaction increases. The system also allows for better inventory management and tracking, enabling the company to make informed decisions about stock levels and ordering. Furthermore, the system provides a more reliable and efficient delivery experience for customers. The company's goal is to continue improving the efficiency of the delivery process, and the integrated system plays a crucial role in achieving this objective..

[Audio] The customer places an order on the Fazaa e-commerce platform, capturing essential details such as items, delivery address, and preferences. This information is then synchronized with the Shipday Dispatch Dashboard, eliminating manual data entry and ensuring real-time updates. Once the order is synced, it moves through six phases: intelligent dispatching, AI optimization, driver dispatch, live tracking, proof of delivery, and digital delivery. Each phase builds upon the previous one, providing a seamless experience from click to doorstep. The integration between Fazaa stores and Shipdaay enables efficient management of orders, ensuring timely delivery and accurate tracking. Throughout this process, customers receive push notifications and pick-up confirmations, maintaining transparency and confidence throughout their journey. By leveraging technology, Fazaa stores can now offer a more personalized and reliable shopping experience, ultimately enhancing customer satisfaction..

[Audio] The seamless integration between Fazaa Stores and Shipday enables a smooth delivery process from start to finish. With automated dispatching, drivers are assigned using AI-powered algorithms, reducing manual workloads and optimizing delivery efficiency. This results in faster and more reliable deliveries. Additionally, real-time tracking provides complete visibility into driver locations and delivery progress, keeping all stakeholders informed and satisfied. Furthermore, operational transparency ensures that customers receive accurate updates throughout the delivery process. By streamlining operations and providing real-time visibility, Fazaa Stores and Shipday can transform delivery operations, leading to increased customer satisfaction and improved overall performance..

[Audio] Shipday provides real-time transparency to Fazaa Store customers by giving them visibility into their order status, allowing them to track the live location of their drivers and receive instant alerts when there are any changes to their order. This level of transparency builds trust and confidence in the customer experience, enabling customers to have complete control over their orders. With Shipday, customers can access accurate ETAs, digital proof of their orders, and even receive proactive updates on the status of their deliveries. By providing these features, Shipday helps to eliminate anxiety and uncertainty associated with waiting for orders, leading to increased customer satisfaction and repeat purchase rates. Furthermore, Shipday's integration with Fazaa Store enables seamless end-to-end management of orders from pickup to delivery, ensuring that customers receive timely and accurate updates throughout the entire process. As a result, customers are more likely to call and ask where their orders are, but this is no longer a source of anxiety due to the high level of transparency provided by Shipday. Instead, it becomes a proactive update that eliminates anxiety and increases customer satisfaction. Overall, Shipday's real-time transparency and end-to-end integration enable Fazaa Store to deliver superior service and build loyalty among its customers..

[Audio] Fazaa Stores has successfully integrated its delivery operations with Shipday, resulting in a seamless transition from order to delivery. The end-to-end solution provides real-time visibility into every step of the process, enabling customers to track their orders and stay informed about delivery times. This streamlined approach allows for accurate and timely updates, ensuring a smooth customer experience. By integrating multiple systems, Fazaa Stores is able to deliver excellent customer service, making it easier for customers to receive their orders on time. The partnership between Fazaa Stores and Shipday enables businesses to focus on what matters most - serving their customers. With this integrated solution, Fazaa Stores is committed to delivering exceptional results, one order at a time..