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[Audio] Once the problem statement is clearly defined, the team grouped together to brainstorm and gather ideas on how to improve the training effectiveness..
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[Audio] The key questions we need to figure out are: Why are some training sessions more successful than the others? What are the drivers of an effective training?.
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[Audio] The team looked at the training feedback responses submitted by the trainees to look for answers. And that's where we faced our first challenge. The feedback form asks a lot of questions from many different angles and as a result, it is not clear what are the main drivers of the overall training effectiveness..