LETS BEAT THE COMPETITION

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L ETS B EAT THE C OMPETITION

WORKPLACE ETHICS

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Understand what workplace ethics compasses Why to be ethical and what you get out of being ethical? Identify how ethics affect organization culture, teamwork, productivity and public image

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Objective

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Have poor personal hygiene Don’t clean up after using the office kitchen, sink, washroom , or appliances /electricity Leav ing trash or personal belongings in workspaces Don’t acknowledge you unless you speak to them directly Habitually arriving late at office/ meetings Harassing co-workers

What Bothers us the Most?

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They are the basic beliefs and guiding principles that mould a persons behavior all his life Every individual has a set of values through which he looks at all things and also at the world.

They are the basic beliefs and guiding principles that mould a persons behavior all his life Every individual has a set of values through which he looks at all things and also at the world.

Value ’ can be defined as a bridge by which an individual makes a decision regarding good and bad, right or wrong, and most important or less important .

What is Value ?

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What is Work Ethics?

-Ethics can be defined as a set of rules formulated by a country or a company or some institutions. -Ethics is guidelines or rules that are set for a society or an organization rather than for an individual . -Work ethics is an invisible employee behavior, noticeable by its absence.

-Ethics can be defined as a set of rules formulated by a country or a company or some institutions. -Ethics is guidelines or rules that are set for a society or an organization rather than for an individual . -Work ethics is an invisible employee behavior, noticeable by its absence.

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Trustworthiness Respect Responsibility Fairness Caring

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The Essentials

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Integrity Honesty Promise - kee p ing Loyalty

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Trustworthiness

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Courtesy Politeness Dignity Value the differences they bring into our workplace Tolerance ( This can be hard)

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Respec t

It is our duty to treat everyone with respect

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Don’t make excuses Accept responsibility for decisions Fulfill all obligations DO NOT over-promise

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Responsibility

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“Life is full of choices— what you do and don’t do matters” “Choosing not to choose is a choice.”

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Listen Make decisions based on careful and appropriate consideration

Who do we let go?

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Fairness

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Compassion and concern for others Kindness and consideration Mercy and forgiveness Empathy Gratitude and Expressed Thanks

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Caring

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Attempt by the wrongdoer to justifying why they acted a certain way. Everybody does it Its not part of my job description Nobody is going to notice I don’t get paid enough Unrealistic expectations of what the job entails

Unethical Excuses

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Loyalty Desirable work environment Produce results

Build good references Good Office morale Growth and expansion Recognition

Benefits of Good Ethics

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What you find is that the more tough ethical choices are between two goods Truth versus Loyalty Individual versus Community Justice versus Mercy

Ethical Choices

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E THICS & ORGANIZATION C ULTURE

Identify how ethics affect organization culture, teamwork, productivity and public image

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The characteristic set of values and ways of behaving that employees in an organization share

Organizational Culture

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Ethics apply to any relationship between the following individuals: Internal Customers ( Management/ Supervisors and colleagues/ employees) External Customers

Relationships and Ethics

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H ERE ARE A FEW THOUGHTS TO GET THE BALL ROLLING .

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H OW TO E NCOURAGE GOOD E THICS IN

WORKPLACE Fair consequences Fair treatment Recognition Communication (be clear and consistent) Constructive feedback Have plans of action

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M ANAGERS R OLE

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Through Value-based leadership (The examples they set, type of people we hire) Formal structure and system (Formal policies, codes of ethics etc.)

Leaders

Values

Beh a v i or

C u lt u re

Performance

How Managers shape Culture and Ethics

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Our Culture We have a culture that promotes hard work and innovative thinking. We are committed to maintain a tradition of excellence with distinction. Our Values We are customer-focused and driven to exceed our customers’ expectations. Quality is our signature, and we take pride in everything we do. We are a learning organization and are driven to maintain the highest standards of ethical excellence . Our leadership is founded on talented employees effectively applying advanced technology and sound business management.

Culture & Values

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DO’S AND DON’TS

Good Workplace Ethics Staying productive Be accountable for your actions Take Initiative Think Critically to be able to solve problem Blowing the whistle

Poor Workplace Ethics Poor customer services Lying Gossiping Bribes Ignoring problems Abusing confidentiality agreements

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DO’S AND DON’TS

Good Workplace Ethics Be punctual Take pride in your work An immediate attempt to correct an issue Set the Example

Poor workplace Ethics Unpunctual/poor attendance Ignoring procedures and policies Make decisions for personal interest Blackmail Lack of Communication

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Know yourself Know your values Self Control Be committed Be consistent Be faithful

Final Learning