Name: PowerPoint Presentation
Uploaded: 2022-12-19
Duration: 3 min 49 s
Description: SM takes the - New Customer Setup Form - E-billing Form and - EPR Declaration Form from the Sales Database.

SM takes the - New Customer Setup Form - E-billing Form and - EPR Declaration Form from the Sales Database. 

Scene 1

SM takes the - New Customer Setup Form - E-billing  Form and  - EPR Declaration  Form from the Sales Database

SM wants a NEW CUSTOMER to be created in SAP

SM informs  Customer about  the  existence of the  Implementation.Eplegislation  inbox where GDPR sensitive ID cards are expected

Meanwhile, SM  sends the e-billing   and EPR templates  to the customer for completion and signature

Customer sends the personal identification documents into the  implementation Inbox with  his Customer  name in the  Subject

Customer fills in the E-billing Declaration  and

SM  encloses the complet e e-billing form and the

declaration and sends all   to  the  CSR  in one email

IF any of the forms are incorrect or partial, reverts to the SM for correction

Only when everything is accurate, CSR sends ONE email with a MEANINGFUL subject to the CSC Coordinator, asking for a setup

CSR checks if: - Setup form is complete, - E-billing BOTH sides  are

attached  and fully filled - EPR declaration is  complete

Even if the SM sends the ID card to him / her ,  s/ he does not send it to the CSC coordinator   personally ….

… rather     s/ he puts the name of the client in the subject                  ..     and sends the  ID  docs  separately to the implementation inbox

CSC Coordinator sets the Customer up in SAP within the  SLA  (by means of the

…i f bumps into a credit block, involves the Credit Analyst. (EPR block         Credit block.)

robot) and informs  the SR/CSR  when ready

I have a verification task before the data is recorded in SAP - among many other CSR tasks… I will take a close look at what SM has sent to me: Has the e-billing Declaration been completed everywhere it should be? Have I received both pages? Is there an email address on it? Is this email address there n the setup excel file? If not, I will type it in . Does it have an agricultural ID number, domestic tax number and/or EU VAT? Whichever is on the declaration is that also entered in the excel file ? I f not, I will enter it . Is the EPR declaration - except for the SAP number - filled in and correct? If something is wrong, I send it back to SM for correction. If everything is ok, I send the CSC coordinator the following: e-billing form, EPR declaration, Setup Form . I attach VIES check . I put the customer name in the subject field . If the SM has sent me the client's identity documents by mistake , I will not send them to the CSC coordinator under any circumstances - I will detach them from the attachment. I send it to the implementation box . I will deal with the Credit Block if it comes up later - I will liaise with my colleague from the credit team.. 

Scene 2

I  have a verification  task   before the data is recorded in SAP - among  many  other  CSR tasks…    I  will take a close look at what SM has  sent  to me: Has  the e-billing Declaration been completed everywhere it should  be? Have  I received both  pages? Is  there an email address on it? Is this email address  there  n  the setup excel file? If not, I will type it in . Does  it have an agricultural ID number, domestic tax number and/or EU VAT? Whichever is on the declaration  is  that   also entered in the excel  file ?   I f  not, I will enter it . Is the EPR declaration - except for the SAP number - filled in and correct?  If  something is wrong, I send it back to SM for  correction.   If  everything is ok, I send the CSC coordinator the  following:   e-billing  form, EPR declaration, Setup Form . I  attach VIES check . I  put the  customer  name   in the subject field . If  the SM has sent me the client's identity  documents  by mistake ,  I will not send them to the CSC coordinator under any circumstances - I will detach them from the attachment. I send it to the implementation box . I  will deal with the Credit Block if it comes up later - I will  liaise  with  my  colleague from the credit team.

A  new client should be created for  me … I fill in the  New Customer Setup form , which  I always download from the Sales Database . I enter all the necessary information, even  the  info  that is obvious to me (who the contact person   is ...).   Meanwhile ,   ,   I send  the  e- billing  form and the EPR  declaration  to the Customer .   I  also download  the se  template s   f rom  the  S ales  D atabase . I will ask the client to give the  return  email  a  meaningful, easily retrievable subject   e.g.  his customer name . I do the same  myself… I know that there is no SAP ID number at this time, but I don't  bother,  because it is  no more than  an internal SAP  ID   that I will need  only  later. I tell the client to send me back the e-billing and the EPR declaration, but not the  copies of his personal documents.  Th e s e  should go to a separate inbox  (implementation.Eplegslation)  for  GDRP. If the client does send  the ID copies  to me, I will not send it to the CSR , nor to   the   CSC coordinator's personal inbox, but  right in to the imple men tation inbox .  I will not spam my colleague's inbox with data that  s/ he  will have to delete anyway. When   my client sends me back  the EPR statement and the e-billing statement, I attach the setup file and send it to the CSR , who checks that all the necessary data is there. I  also check what the customer has sent back and let them know if something is wrong.  I'll only  pass on   the  correct  files  to the CSR :  2 pages of e-billing with completed customer details and presumably a correctly filled in EPR declaration. I understand that  the CSR will send the new client setup request to the CSC coordinator.

I  provide data to SM so that I  will be   registered   correctly in  the  Borealis  systems… . I return  both pages of the e-billing statement  to SM, not just the one with my  signature. From  now on, I will submit my  customer  details and  the  personal  documents  of my authorised purchaser   for the explosive regulation every year, because I understand that this is how the reporting requirement works across the EU . It  is not my job to fill in the  S e tup  Form, as I cannot provide specific information - Sales Group, Sales Office, PT, Incoterm,  Pote n tial , Price List etc .  I only provide information about my own company to SM.

I transmit and „translate” data for SAP … . I  process everything that is fed into  me. If  I get input, I upload SAP, if I don't get input,  I don't. Mind  you:  I don't  think  – I’m simple and I don’t overcomplicate things. I work by algorythms… If  you don't give me  information , I leave  the  corresponding  field  blank,  and as a result  you  will miss some data and functions  later. If  all goes well I run  twice  a day.

I  am responsible for maintaining accurate  master data … . I  check if the customer has existed in SAP before - based on VAT and TAX numbers . If not, I record the customer as a new customer . I set up e-billing and EPR if necessary . I don’t send an EPR form or an e-billing template to the customer for the first time. I work on a 24 hour SLA . If all the completions are correct, I can also use the help of the robot . I send confirmation emails to CSR and SM.

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