PowerPoint Presentation

[Virtual Presenter] This monthly operation report presents an overview of key performance indicators and highlights areas of improvement for the enterprise operations management system during the month of May 2025..

[Audio] The overall performance as of May 2025 is at 98%, indicating a high level of achievement. Key areas include EAM at 37%, EHS at 35%, and PPPL at 3%. These percentages suggest that while there's room for improvement in certain aspects, the overall trend is positive. The bar chart shows the distribution of closed tickets across different categories, with EAM having the highest number at 100, followed by IIV at 96. The graph also compares different months, highlighting the progress made from January to February and the current status in May..

TICKETS resolvers. 3. 4).

[Audio] One hundred incidents were reported this month. Among them, Akhilesh Jha's case was escalated. The number of reopened cases also reached one..

[Audio] The total number of processes is 11. There are 4 processes under EAM, 6 processes under RTOSS, and 1 process under EHS. This results in a total of 11 processes across all categories..

6. R00T CAUSE ANALYSIS. R00T CAUSE ANALYSIS.

[Audio] User training is a crucial key action type that includes educating employees on proper procedures and protocols to guarantee their safety and the effectiveness of operations..

[Audio] Incident Management is essential for identifying and addressing potential issues promptly. Work Order Management ensures that maintenance tasks are properly planned and executed. Management of Change is critical for implementing updates and improvements while minimizing disruptions. Plant and Machinery Maintenance is vital for equipment upkeep and reliability. Masters provides a centralized platform for managing various aspects of our operations. Online Sealing is a secure method for accessing sensitive information. Login procedures ensure authorized access to our systems. Preventive and Predictive Maintenance helps us anticipate and address potential problems before they occur. Proposal Approval is necessary for validating new ideas and projects. Rotable Management involves the systematic replacement and maintenance of components to maintain optimal performance. Technical Object Management oversees the lifecycle of technical assets from procurement to disposal. Reports provide valuable insights into our operations, helping us make informed decisions. Proposal Closure marks the completion of a project or initiative. Quality Execution is about ensuring that our work meets high standards..

[Audio] Vinayak Mulay, Madhö Ghorpade, Saurabh Sabunkar, Rajaprasad Maganti, Subodh S Tengshe, Mansi Kesarwani, Manuj Mate, Shubhangi Shreya, and others were actively involved in managing tickets this month. Their ticket ratings ranged from 1 to 100. Some had ratings as low as 1 while others reached as high as 100. Manuj Mate's ticket received the highest rating of 100..

[Audio] In May, the overall performance was satisfactory, with a Service Level Agreement, or SLA, standing at 98 percent. Most operations were completed within the expected timeframe. However, there were some issues that need attention. The Environmental Health and Safety, or EHS, department reported 35 percent of incidents, while the Engineering Asset Management, or EAM, department had 37 percent. Nearly half of all incidents, 48 percent, were caused by inadequate user training. There were ongoing issues in EAM, as well as in other areas such as Maintenance Work Order Management, or MOW, and Management of Change, or MOC. These problems led to a focus on improving processes. Authorisation and user training were key factors in root cause analysis, or RCA. The team achieved a 5-star rating for incident resolution, thanks to Manuj's efforts. About 13 percent of incidents did not receive any user feedback..

THANKS.